Pool and hot tub were revolting. Our room was missing a mattress, when we called the front desk, we were put on hold and when he came back, he offered a rollaway bed. When it arrived, the mattress looked as though a rodent had been chewing through it, my daughter ended up sleeping on the floor wrapped in her personal blanket instead. The pillows smelled awful, we had to hide them in the closet so we could sleep. The elevator reeked of cigarette smoke. The shower had great water pressure, but the shampoo was just water in the container and there was no body wash. Tried to call front desk, no response. If I could have given zero stars, I would have!