大廳

維吉尼亞馬匹中心凱富飯店的評分

2.5 out of 5
維吉尼亞馬匹中心凱富飯店
62 Comfort Way, Lexington, VA

評論

8.4

非常好

10 分,有夠讚;599 則評論中有 255 則" "
8 分,不錯哦;599 則評論中有 223 則" "
6 分,一般般;599 則評論中有 73 則" "
4 分,不太好;599 則評論中有 27 則" "
2 分,很糟糕;599 則評論中有 21 則" "

8.4/10

整潔度

8.6/10

員工素質

8.0/10

設施服務

8.0/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Carol

家庭旅遊
喜歡:設施服務
It was difficult to find, no sign at the road. The staff was great. Quiet and restful. Breakfast was hot and plentiful in choices. Would stay again.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Raymond

喜歡:整潔度
That’s it
於 2024 年 5 月住了 2 晚
Front Desk Manager 於 2024年5月8日回覆
Thank you for taking a moment to share your experience with us. We’re glad to hear that you were pleased with our service. We hope you’ll visit us again soon.Safe Travels

4/10 不太好

Brianna

親子旅遊
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
The pool was out of service and it was why we decided to spend $40 a night than other similar properties. The first room we were given smelled very strongly of wet dog. We have a dog (although he didn’t travel with us) but even with that said the smell in the room was out of control. The second room was fine but with the pool being closed we were annoyed at having spent the extra $ for nothing. Pool and facilities were older and smaller than the pictures made them appear.
於 2024 年 5 月住了 1 晚
Front Desk Manager 於 2024年5月8日回覆
Thank you for sharing your feedback about your stay. We apologize for the inconvenience you experienced during your stay. We are currently updating our pool to ensure a more enjoyable experience for our guests. We hope that you will give us another opportunity to provide you with an improved stay. Warm regards.

8/10 不錯哦

Jeffrey

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Front Desk Manager 於 2024年5月8日回覆
Thank for choosing to stay with us. We look forward to welcoming you back next time.Safe Travels

10/10 有夠讚

Kenneth

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Angela

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Front Desk Manager 於 2024年5月7日回覆
Thank for staying with us while you were in town. Please come back again next time.Safe Travels

6/10 一般般

Craig

家庭旅遊
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Everything was fine. The reason why I picked this hotel was the pool. The receptionist informed us that the pool was out of service. I then asked for a discount on our stay which didn’t happen. I believe that they should not have been able to advertise the pool if it’s not available.
於 2024 年 4 月住了 1 晚
Front Desk Manager 於 2024年4月26日回覆
Thank you for taking the time to complete our online survey regarding your recent stay. We sorry about the pool being closed, the maintenance is taking longer than planned, but we are working on it the get it open as soon as possible.

8/10 不錯哦

Harriette,Stuart

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The rooms were very clean and quiet. The staff was competent, though not particularly welcoming! The breakfast felt a little crowded, as the bus load of high school students pretty much dominated the waffle maker. But the food was ok for a breakfast buffet. It was a fine place to stay for our reunion hotel!
於 2024 年 4 月住了 2 晚
Front Desk Manager 於 2024年4月26日回覆
Thank you for staying with us while you were in town. I hope you enjoyed your stay. Safe Travels

6/10 一般般

karen

The breakfast area was way too small for number of guests. But..The breakfast staff went above and beyond to keep food out and help when needed. I was so grateful as I had a recent broken arm. I would give breakfast crew 6 stars!
於 2024 年 4 月住了 1 晚
Front Desk Manager 於 2024年4月26日回覆
We would like to thank you for taking the time to complete our online survey about your recent stay. I'm glad that you were assist you for our staff.

10/10 有夠讚

Yuri

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Front Desk Manager 於 2024年4月22日回覆
Thank you for staying with us. We hope will see you next time you are in town.Safe Travels

6/10 一般般

Gregg

家庭旅遊
喜歡:員工素質
不喜歡:設施服務
Pool was closed, and you have to drive to another hotel to use their pool
於 2024 年 4 月住了 1 晚
Front Desk Manager 於 2024年4月26日回覆
I am sorry you were not able to use the pool. The pool is under maintenance in order to provide a better experience to our guests. I hope you can visit us again and see the new improvements we made it.

6/10 一般般

Kim,Chesapeake

親子旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
The staff was very friendly. I had to wait 20 minutes to check in no one at front desk. The pool was closed for entire trip. There was trash in our room when we got there
於 2024 年 4 月住了 2 晚
Front Desk Manager 於 2024年4月26日回覆
I am sorry you were not able to use the pool. The pool is under maintenance in order to provide a better experience to our guests. I hope you can visit us again and see the new improvements we made it.

10/10 有夠讚

Amanda

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very friendly and accommodate our needs.
於 2024 年 4 月住了 1 晚
Front Desk Manager 於 2024年4月6日回覆
We are always glad to hear from our guests Thank you for choosing to stay with us. I will be sure to share this with our staff.

10/10 有夠讚

Baburaj

喜歡:員工素質和住宿環境和硬體
The room was kept clean and the staff who served bf were really friendly.
於 2024 年 3 月住了 2 晚
Front Desk Manager 於 2024年3月28日回覆
Thank you for staying with us. Your compliments will be shared with our team. It is always a pleasure to receive positive feedback.

10/10 有夠讚

patrick

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place, great location.
於 2024 年 3 月住了 1 晚
Front Desk Manager 於 2024年3月28日回覆
Thank you for choosing to stay with us. We glad to hear you enjoyed your stay.

6/10 一般般

Stephanie

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Needs updating, receptionist not very interested in my arrival, dirty laundry bin outside my door, outside doors not locked at dusk.
於 2024 年 3 月住了 1 晚
Front Desk Manager 於 2024年4月6日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with stay. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 有夠讚

Lesley

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I had an excellent stay here. The room was clean, nice size, carpet new, heat & air worked well, and furniture allowed me to do my work. Everything was operable in the room. Frankly, I stayed in 2 other hotels nearby in prior visits and their accommodations were very poor. I highly recommend your stay at this hotel.
於 2024 年 3 月住了 1 晚
Front Desk Manager 於 2024年4月6日回覆
We were glad to see you and hope you had a good time. I am pleased to see that you enjoyed your stay. We look forward to serving you again in the near future.

10/10 有夠讚

Barbara

Very nice. Comfortable beds.
於 2024 年 3 月住了 1 晚
Front Desk Manager 於 2024年4月3日回覆
Thank you for staying withs us. I'm glad do you enjoyed sleeping on our beds. Safe Travels

10/10 有夠讚

Christina

喜歡:整潔度、員工素質和住宿環境和硬體
Secluded
於 2024 年 3 月住了 1 晚
Front Desk Manager 於 2024年3月28日回覆
Thank you for choosing to stay with us. We hope you enjoyed your stay. Safe Travels

10/10 有夠讚

Linda

商務旅客
Convenient to where I was working
於 2024 年 3 月住了 2 晚
Front Desk Manager 於 2024年3月18日回覆
Thank you for staying with us. I hope you enjoyed your stay, and we are looking forward to seeing you again. Safe Travels

8/10 不錯哦

Tim,Ashland

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
For a budget hotel, this place was convenient, clean and had nice appointments, like a great shower and soft fluffy towels. Staff was nice as well.
於 2024 年 3 月住了 2 晚
Front Desk Manager 於 2024年3月12日回覆
Thank you for taking the time to respond our online survey. I have shared your comments with our staff. We are pleased that you enjoyed your stay with us.

10/10 有夠讚

Kayla

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Front Desk Manager 於 2024年3月12日回覆
Thank you for taking the time to complete our online survey regarding your recent stay. We hope you enjoyed your stay with us. See you next time. Safe Travels

8/10 不錯哦

Michael

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Front Desk Manager 於 2024年3月12日回覆
Thank you for choosing to stay with us. We hope you enjoyed your stay and hope you will see you again. Safe Travels

10/10 有夠讚

Judy

喜歡:住宿環境和硬體
Friendly service
於 2024 年 2 月住了 1 晚
Front Desk Manager 於 2024年2月29日回覆
Thank you for taking the time to fill out our online survey with positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are looking forward to seeing you the next time you are in town.

10/10 有夠讚

Julie

於 2024 年 2 月住了 1 晚
Front Desk Manager 於 2024年4月3日回覆
Thank you for choosing to stay with us. Please come to see us next time you are in town. Safe Travels

10/10 有夠讚

Anne

於 2024 年 1 月住了 1 晚
Front Desk Manager 於 2024年4月3日回覆
Thank you for staying with us. I hope you enjoyed your stay. Safe Travels

10/10 有夠讚

Jack

喜歡:整潔度、員工素質和設施服務
Great staff
於 2024 年 1 月住了 1 晚
Front Desk Manager 於 2024年1月26日回覆
Thank you for taking time to respond our survey, I'm glad to hear that you enjoyed your stay, I'll share your feedback with my staff. I hope to see you again soon.Safe travels.

6/10 一般般

Bethany

商務旅客
喜歡:整潔度、住宿環境和硬體和客房舒適度
Not a $25 pet charge as stated
Hotels. Com site said $25 per charge. That was- big determinant on my hotel choice as that’s the max I want to pay when I’m just stopping for one night on the road. G when I got there. I already prepaid non refundable she said it was $40. I said I saw $25 on the site. She said they changed it and couldn’t care less when I showed it and said she looked on the choice hotels website and they’d changed it there. Bed hard as a rock. Room clean though. Really confusing layout. Was constantly getting turned around and having a hard time finding the lobby and elevator next time I’ll stay elsewhere. Staunton comfort inn nicer and a $15 per charge.
於 2024 年 1 月住了 1 晚
Front Desk Manager 於 2024年1月26日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the pet fee. Please know that your feedback is highly appreciated, and we will be using this to ensure that situations like this won't happen again. We hope for an opportunity to properly host you in the future.

8/10 不錯哦

Curran

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Front Desk Manager 於 2024年1月26日回覆
Thank you for choosing to stay with us. I hope you enjoyed your stay. See you next time you are in Lexington.Safe travels.

10/10 有夠讚

George

家庭旅遊
喜歡:設施服務
於 2024 年 1 月住了 1 晚
Front Desk Manager 於 2024年1月26日回覆
Thank you for choosing to stay with us, I'm glad that you enjoyed your stay. please visit us next time you are in town.Safe travels

10/10 有夠讚

Maurice

商務旅客, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Front Desk Manager 於 2024年1月26日回覆
Thank you for staying with us while you were in Lexington. I hope to see you again soon.Safe Travels

2/10 很糟糕

Kaitlyn

寵物同遊, 家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room smelled like pee. $40 extra for a pet is ridiculous, other places only charge 20/$25. Very old hotel and rooms not sanitarily cleaned
於 2023 年 12 月住了 1 晚
Front Desk Manager 於 2024年1月26日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. The room is being deep clean. On the other hand, we are saddened to hear that your stay was less than pleasing due to the pet fee. We hope that you will reconsider staying with us next time so we can redeem ourselves and provide the quality you deserve.

10/10 有夠讚

Carrie

於 2023 年 12 月住了 1 晚
Front Desk Manager 於 2024年1月26日回覆
Thank you for staying with us and for responding our feedback. I hope you enjoyed your stay with us.See you next time you are in town.Safe Travels

10/10 有夠讚

Heinz

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Front Desk Manager 於 2024年1月26日回覆
Thank you for choosing to stay with us while you were in Lexington. I hope you enjoyed your stay. See you next time you are in town.Safe Travels.

8/10 不錯哦

Kathy

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Front Desk Manager 於 2024年2月29日回覆
Thank you for choosing to stay with us. We are pleased you enjoyed your stay. We hope you will come back and see us again next time you are in our town.

10/10 有夠讚

Joel

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Front Desk Manager 於 2023年12月9日回覆
Thank you for staying with us. We hope you enjoyed your stay. See you next time you are in the area.Safe Travels,

8/10 不錯哦

Catherine

喜歡:整潔度、員工素質和住宿環境和硬體
Comfortable beds; good breakfast
於 2023 年 12 月住了 1 晚
Front Desk Manager 於 2023年12月6日回覆
Thank you choosing to stay with us. I'm glad that you enjoyed your stay and our breakfast. I hope to see you next time.Safe Travels

8/10 不錯哦

Elissa

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The staff were helpful and pleasant. The room was clean and the beds were comfortable. The hot breakfast had plenty of options, scrambled eggs, waffles, sausage, oatmeal, yogurt and cereal. It is dog friendly, but they charge extra for dogs.
於 2023 年 11 月住了 1 晚
Front Desk Manager 於 2023年11月29日回覆
Thank you for taking the time to write such an encouraging review. I have shared your comments with my staff. We are pleased that you enjoyed your stay with us. We have a flat fee for pets in general. I apologize if there was any confusion about this.

6/10 一般般

JACOB

親子旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Property desperately needs an update, mattresses slept about as good as surplus army cots. Staff were ok
於 2023 年 11 月住了 1 晚
Front Desk Manager 於 2023年11月29日回覆
I apologize for the inconvenience your encountered during your stay, Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 有夠讚

Kathleen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Front Desk Manager 於 2023年11月29日回覆
Thank you for taking the time to complete our online survey regarding your recent stay. We hope you enjoyed your stay with us. See you next time.Safe Travels

10/10 有夠讚

Mary

喜歡:員工素質
於 2023 年 11 月住了 1 晚
Front Desk Manager 於 2023年11月29日回覆
We glad to see that you enjoyed your stay with us. Thank you for choosing us. We hope you come to stay with us again. Safe Travels

10/10 有夠讚

William

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Front Desk Manager 於 2023年11月29日回覆
Thank you for staying with us. I hope you enjoyed your stay. See you next time you are in the area.Safe Travels

6/10 一般般

Anne Marie

於 2023 年 9 月住了 1 晚

10/10 有夠讚

Dianne

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had a bit of a hard time finding the little turn-off road to take me to the entrance! Otherwise, my stay was excellent.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Frank

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hard to find, staff efficient and friendly. Breakfast room too many chairs, quite crowded.
於 2023 年 11 月住了 1 晚

8/10 不錯哦

kenneth

喜歡:整潔度、員工素質和住宿環境和硬體
good location, limited dining options
於 2023 年 11 月住了 2 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
-
Coffee was not very good. Otherwise, the amenities were fine. Friendly front staff.
於 2023 年 11 月住了 2 晚
Front Desk Manager 於 2023年11月6日回覆
Thank you for choosing to stay with us and for your kind words. I will be sure to share them with the staff. We hope to see you again next time you are in Lexington.Safe Travels

10/10 有夠讚

Amy

於 2023 年 9 月住了 1 晚
Front Desk Manager 於 2023年11月4日回覆
Thank you for choosing to stay with us. We hope you enjoyed your stay and hope you will see you again.Safe TravelsKarolay Silva

10/10 有夠讚

Maureen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We only stayed one night but our room was clean and the bed was very comfy.
於 2023 年 10 月住了 1 晚
Front Desk Manager 於 2023年11月10日回覆
We appreciate you kind words and for choosing to stay with us. I am glad to see that you were pleased with your stay. Safe Travels

10/10 有夠讚

Susan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚