Is The Queen's Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Queen's Hotel?

As of 2025/11/19, prices found for a 1-night stay for 2 adults at The Queen's Hotel on 2025/11/20 start from NT$3,655, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Queen's Hotel?

Check-in start time: 2 PM; Check-in end time: 11 PM. After-hours check-in is not available.

Where is The Queen's Hotel located?

Located in the heart of Lerwick, this beach hotel is steps from Bain's Beach and Shetland Museum. Fort Charlotte and Lerwick Town Hall are also within 10 minutes.

The Queen's Hotel Reviews, Deals & Photos 2025

6/10 Okay

Nicole

2025/10/6

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The view of the water was nice. The cleanliness was very good. The mattresses and pillows need to be replaced. That being said, I slept well. The hotel, however, is in need of TLC. The location was excellent. The staff we met was kind. We were grateful for the availability.

Stayed 1 night in Oct 2025

6/10 Okay

Frances

2025/6/17

Liked: Cleanliness

Disliked: Amenities

Beds and bathroom were clean. Hairdryer broken no remote for TV and I staff to be found.but it was good and central

Stayed 2 nights in Jun 2025

8/10 Good

Maria Gabriella

2024/8/3

Liked: Cleanliness, staff & service, property conditions & facilities

Fantastic views from our room!

Stayed 2 nights in Aug 2024

8/10 Good

Glenn

2024/12/14

Liked: Cleanliness, staff & service, amenities

The hotel was clean, warm but dated. The staff were lovely and very helpful. The fact that there was no restaurant meant no meal or breakfast but the staff advised me of lovely alternatives. I believe the hotel has just changed hands so probably just getting things organised and i hope it works for them.

Stayed 1 night in Dec 2024

10/10 Excellent

Emma Sara

2024/9/3

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Jayden, Megan and Shawn were friendly and helpful and kind. The hotel is very very old but beautiful and the beds clean and comfortable. The hotel is right in the water so you fall asleep to water lapping at the walls. The hotel is also super convenient as it is right next to the main shopping street. Highly recommend

Stayed 5 nights in Aug 2024

8/10 Good

Chris

2023/8/29

Liked: Cleanliness, staff & service, property conditions & facilities

Nice old style hotel. Room was comfortable. Great views across the water. Currently being renovated so no restaurant and reception is rarely staffed during the day.

Stayed 3 nights in Aug 2023

8/10 Good

Devon

2023/1/11

Liked: Cleanliness, staff & service

The Queens, is a timewarp but in a good way! The space is clean, comfortable warm and inviting! Absolutely fantastic service, if I return to Lerwick I will definitely staying at Queens!

2/10 Terrible

Karen

2024/7/31

Disliked: Cleanliness, property conditions & facilities

Please be aware of positive reviews on this property, the building is in a complete state of disrepair. It shows its age magnificently, and although

Stayed 3 nights in Jul 2024

8/10 Good

Kathryn

2024/7/16

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

We needed to wait for a staff member to register us. We were given 2 adjoining rooms when we requested a triple accommodation. The hotel is right on the coast. No lift, restaurant, or bar were available.

Stayed 1 night in Jul 2024

2/10 Terrible

Paul

2024/6/28

Disliked: Cleanliness, staff & service, property conditions & facilities

£140 to stay in a property which would make a hostel look luxurious. No food available. Absolutely horrible however given choice so limited appears can charge whatever inflated price they like.

Stayed 1 night in Jun 2024

2/10 Terrible

Mark

2025/8/14

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't bother

I booked two rooms for two nights at the Queen’s Hotel in Shetland, paying a premium rate and expecting a comfortable stay. Unfortunately, my experience fell short in several key areas. On arrival, there were no staff on duty, and we waited around 20 minutes before being checked in. The overnight desk staff were also unhelpful when i needed help. The most serious issue was that all my belongings — including clothes, toiletries, and medication — were removed from my room without explanation. When I reported this, the night porter could not locate them and called someone who promised to ring back, but never did. As I had an early flight the next morning, I was forced to travel for 14 hours without being able to wash properly. It took two weeks before some of my belongings were returned, and there was no proactive follow-up from the hotel. The building itself is in poor condition, with peeling wallpaper, cracks in the walls, and signs of general disrepair. During my stay, the restaurant was closed for major renovations — something I was not informed about when booking. Overall, the lack of communication, the handling of my personal belongings, and the condition of the hotel did not reflect the premium price paid. I hope management addresses these issues for future guests.

Stayed 2 nights in Jul 2025

2/10 Terrible

Wilma

2023/11/26

Disliked: Staff & service, amenities, property conditions & facilities

The hotel should not be open to paying guests. It needs a complete refurbished and lacks basic amenities and services that are not stated on the website.

Stayed 4 nights in Nov 2023

2/10 Terrible

Ian

2024/8/23

Disliked: Cleanliness, property conditions & facilities

Such a shame that a hotel in great Location is getting bad reviews however although outside renovation being don inside very dates. Has so much potential. Room had rusted towel rail and toilet roll holder no shower wash in shower. Also no bar area or lounge or dining facilities yet still being advertised on Expedia as a hotel. I wouldn't even rate it as b and b as no food available . I do hope the owners manage to get upgrade done as going back 12 years our stay was excellent

Stayed 1 night in Aug 2024

4/10 Poor

Bob

2023/8/10

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Main lights didn’t work no soap shampoo or body wash supplied no breakfast

Stayed 1 night in Aug 2023

4/10 Poor

David

2023/8/14

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

It's an old hotel that could be very nice and probably was at one time. Carpeting and wallpaper very worn. Bathroom was large and clean which was nice but faucet handles fell off when used, toilet paper roll kept falling off, etc. TV didn't work and we were told someone would come check it out which never happened. Restaurant was closed so had to walk into the town every morning for breakfast and coffee. Supposedly new owners who plan on fixing it up - would be interested if that happens.

Stayed 4 nights in Aug 2023

2/10 Terrible

Erick

2023/8/17

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The place is so dirty and under renovations, didn’t feel safe at all. When I wanted to cancel my booking I was told i will not get a refund, that’s daylight robbery. The property was advertised and there was no mention of it being under renovation.

Stayed 1 night in Aug 2023

4/10 Poor

David

2018/5/17

Liked: Cleanliness

Disliked: Staff & service

Avoid

Doors constantly slamming because the door closers and lock keeps are poorly fitted. Breakfast waiter is totally clueless; no orange juice, coffee, sugar, milk, cup, saucer, tea spoon......... The female receptionist is officious and totally unpleasant! The two best members of staff are the two young ladies from mainland Europe, well done.

Stayed 1 night in May 2018

2/10 Terrible

Verified traveler

2023/8/14

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible room and good luck trying to check-in.

I don’t usually leave negative reviews even if I have a bad experience but this hotel is really terrible, if it was a cheap rate you could understand, but we were knocking on almost £300 a night. Arrived there at 2.00pm, the time that check-in opens. No one there, reception has a phone and a note to call for assistance. There was 3 numbers, first two didn’t work. Third I got through to someone who said they would just ‘pop down’. 15 mins nobody arrived, tried calling the numbers again, nobody answers. Tried again and again and nobody responds. Ended up waiting almost an hour in their reception which has no wifi, no phone signal (so no 4G or mobile calls can be made), so sat waiting doing nothing. A guy arrives through the front door and gives us a key, no apologies, no small talk, just room number and here’s your key, just make sure you know there will be no breakfast. Room was terrible, wallpaper peeling off everywhere, heater massively dented, shower head held together by tape, windows rotting and permanently open, the tiny tv didn’t work, everything metal in the bathroom rusted. To be fair, the mattress was relatively comfortable but a very dated room that needs a lot of work but has been neglected for a long time. This isn’t just one room, this is the second time I have stayed there and the room (and reception experience) was just the same. The problem is that there is a lack of hotel rooms in Shetland and so you end up having no choice if you leave it late to book.

Stayed 1 night in Aug 2023

4/10 Poor

Catarina

2025/8/7

Disliked: Staff & service, property conditions & facilities, room comfort

Bra läge - slitet hotell

Hotellet var väldigt slitet och rummen är små. Bekväma sängar men duschen hade knappt något tryck. Ingen personal i receptionen när vi skulle checka in så det tog lång tid innan vi lyckades få hjälp med det. Ingen info om parkering. Ingen att fråga. Städningen var bra. Restaurangen var stängd. Läget är dock fantastiskt och personalen ( när vi väl fick tag på någon) vänlig.

Stayed 4 nights in Jul 2025

2/10 Terrible

Harry

2024/10/25

Disliked: Cleanliness, staff & service, property conditions & facilities

This place is shuttered but they are still taking prepaid reservations. I booked it online. Locals here say it’s being closed was a blessing in disguise since the place is essentially “a dump.”

Stayed 1 night in Oct 2024

8/10 Good

noriko

2024/7/20

Liked: Cleanliness, staff & service, property conditions & facilities

古い建物なので、部屋や廊下の狭さはまるで船室のようで、ただ、それも面白かったです。トイレの水がなかなかでないのが難点でしたが、タンクに水を追加すれば問題ないことがわかりましたし、浴室の水やお湯は問題なく出ました。設備は古いけど、それを補う面白さと心配りがあり、とくに、バスマットが各自用にあり、さすが老舗の心配りだと思いました。とても気にいりました。

Stayed 3 nights in Jul 2024

6/10 Okay

Björn

2023/9/14

Liked: Property conditions & facilities, room comfort

Äldre charmigt hotell med bra läge!

Charmigt hotell med perfekt läge! Gammalt och under reparation! Vi hade 63 trappsteg upp till ett väldigt charmigt rum med havsutsikt! Ingen hiss! Daglig städning i princip obefintlig!

Stayed 4 nights in Sep 2023

8/10 Good

Erik

2019/8/17

Liked: Cleanliness, staff & service

Som forventet

Hotellet var som vi forventet, 3 stjernes. Men greit nok, små rom og nyoppusset bad, og en enkel frokost. Hotellet trenger nok en liten oppussing, men er det gammelt så skal det jo være det. Ellers er det generellt irriterende at Hotels.com legger på 15% på hotellets pris. Og det skjer hver gang, og etter 10 ganger så skal Hotels.com være så generøse at de gir 1 gratis overnatting og kaller det en bonusnatt. Den har jeg jo betalt selv, og mer enn verdien av den såkalt gratisnatten. Derfor er det lite fristende å benytte denne portal for kommende reiser.

Stayed 2 nights in Aug 2019

6/10 Okay

Eva

2019/7/30

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Medelmåttigt hotell med centralt läge.

Gammalt och slitet, små rum, mycket heltäckningsmattor och varmt på rummet.Bra städning på rummet. Slarvigt efterhåll av renlighet vid frukosten. Stressad personal vid frukost. Hyfsad service vid frukost och i reception, Frukosten var inte så mycket i min smak, Ingen färsk frukt eller några bär till flingor och liknande. Ingen kaka eller liknande till kaffet. Inget pålägg till brödet förutom marmelad. Medskickad frukost sista dagen var ett plus.

Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveler

2019/7/28

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Decor was tired there was dust on pictures & frames in reception area a smell of dampness & wet root menu was repetitive & bar was only open from 5pm - 10pm no lounge area to meet relatives will not be back

Stayed 2 nights in Jul 2019

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