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Reviews of The Whitlock

2 out of 5
The Whitlock
16 Church St, Lenox, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 127 out of 242 reviews" "
Rating 8 - Good. 71 out of 242 reviews" "
Rating 6 - Okay. 27 out of 242 reviews" "
Rating 4 - Poor. 10 out of 242 reviews" "
Rating 2 - Terrible. 7 out of 242 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Actually we did not stay at the Whitlock, but at a sister hotel, as there were problems at the Whitlock. We stayed at The CONSTANCE. The hotel is lovely, the staff wonderful, particularly Laura, some Colombian mena and women, and Jeff. It is a beautifully maintained conservation building, and the athmosphere is charming
Stayed 3 nights in Jan 2024

10/10 Excellent

Enrique

10/10 Excellent

Carlson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023

8/10 Good

Daniela T

Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! I would stay again!
Stayed 1 night in Oct 2023

8/10 Good

Danielle

Traveled with partner
Liked: Cleanliness, staff & service
Whitlock is great for its location. Unfortunately, on a Sunday, the bar and dining was closed. No cable TV for live airing. Room was clean. Staff ver friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Kyriakos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Keith

Stayed 1 night in Oct 2023

8/10 Good

Erich

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming setting and building. Strangely empty bar often with no staff available, and fire pit was lit some days/times and not others. No real cream for coffee, just Coffee Mate, in the morning. Continental breakfast is at the Constance but there is room in bar at Whitlock for pastries at least. We were happy with the room itself.
Stayed 5 nights in Oct 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
I could definitely spend a few days here. It is lovely and the Whitney is spectacularly quaint.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Charming hotel.
We enjoyed our stay at The Whitlock. The hotel is very charming with a gorgeous patio which we enjoyed during the day and in the evening. Our room was beautiful and very tastefully decorated. They have clearly listened to customer feedback and addressed various issues that people have brought up in past reviews (there's a place to store toiletries in the bathroom above the sink, a place to hang clothes, and in-room temperature control). The bed and pillows were comfortable. Everything was very clean. The shower was a good size. Customer service was great. Check-in was easy. The walls are thin so you may want ear plugs if you're a light sleeper. There's also no breakfast, although they do serve coffee and tea in the morning. They used to have a restaurant on-site, but unfortunately, it's no longer operational, although it sounds like this is temporary and there are other places to eat within walking distance (there is also a proper bar on-site where they mix drinks). The location was perfect. A block away from the main strip. It was very safe walking around with no major roads to cross to get to the restaurants and cafes. Parking was free and easy to access. Overall, a great stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Anne S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it. The restaurant is now closed but the bar was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Gregg, Haverford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to stay and the location is excellent!
Stayed 2 nights in Sep 2023

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Weekend in the heart of the Berkshires
Excellent location in the heart of Lenox. Easy walk to restaurants and shopping. Quick drive to Tanglewood. Room was comfortable and quiet. Decor slightly tired. Overall a good option for a weekend stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Kathryn Ann

Stayed 1 night in Aug 2023

10/10 Excellent

Pablo

Stayed 3 nights in Aug 2023

4/10 Poor

christina

Disliked: Cleanliness
I was very disappointed at my stay at the Whitlock. First off you have to check in at a sister hotel down the street. No one was there when we arrived we had to wait 20 minutes just for someone to check us in. With the shower door shut the water from the shower got all over the bathroom floor. No matter how we adjusted the thermostat the room was freezing. The room was not thoroughly cleaned because I found about 6 dead bugs on the floor just under the bed. We only saw one young woman working there the whole weekend (she was lovely) but most of the time there was no one there it felt like the hotel was running itself. For the amount of money this is a bad experience. The only positive is the location.
Stayed 2 nights in Aug 2023

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Brian, New York

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check-in at another facility: Unique! Food service: Non-existent. Ergo, not a hotel, barely a motel.
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Bedroom was comfortable. The shower was hazardous - slippery floor, nothing to hold on to, nowhere to put things. There was nothing about what to do in case of fire - I thought that was required. Our room was down a long, narrow hall and the stairs down were wooden.
Stayed 1 night in Aug 2023

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
A bit disappointing
The premises were lovely overall and the location great, but the accommodations were not what we expected for the price. There was no closet or place to hang clothes. There was only one chair and no desk. Coffee was not available in the room. There was no complimentary continental breakfast as promised in their literature.
Stayed 1 night in Aug 2023

10/10 Excellent

April

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, and the staff was wonderful and friendly. You are in the heart on Lenox with walking ability to shops and restaurants. Less then two miles to Tanglewood which was why we we’re traveling. It was perfect.
Stayed 2 nights in Aug 2023

8/10 Good

Pushkala

Liked: Cleanliness, staff & service, property conditions & facilities
There was one young man. I think his name was Jeff who was really helpful in suggesting eating places and recommending a particular scenic route. The young lady who checked us in could have been more welcoming.
Stayed 1 night in Jul 2023

10/10 Excellent

jonathan

Stayed 2 nights in Jul 2023

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

jonathan

Stayed 2 nights in Jul 2023

4/10 Poor

Marguerite X

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place.
Stayed 1 night in Jul 2023

6/10 Okay

Carl

Liked: Cleanliness
Great location near downtown. But the rooms are bit depressing with their spartan furnishings (not even a coffee maker) and cracked paint. The walls are so thin can hear next room conversation. The public "lounge" is similarly dark and uninviting--no surprise that nobody ever goes in.
Stayed 2 nights in Jul 2023

6/10 Okay

Louis

Stayed 1 night in Jun 2023

6/10 Okay

christopher

Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Dusty fan
The exhaust fan in the bathroom was full of dust and fuzzies which kept falling onto the floor. The room was also pretty small. Sheets were clean, though
Stayed 1 night in Jun 2023

6/10 Okay

Christina

Liked: Property conditions & facilities
Look elsewhere if you want a good night’s sleep
The bar, restaurant, sitting area, and outside dining areas are fabulous. The lobby is a tiny little room and, when you enter, the desk clerk’s back is to you. No more than three people can fit in there at a time, and that is crowded. The bathrooms, walls, and ceilings look to be recently painted, which makes the old carpeting that’s still on the floor in the hallways and bedrooms look even more worn. The worst part was that you can hear every, and I do mean every single sound, from the rooms beside you.
Stayed 1 night in Jun 2023

8/10 Good

Matthew

Stayed 1 night in Jun 2023

10/10 Excellent

Elaine

Stayed 1 night in Jun 2023

10/10 Excellent

MICHAEL

Stayed 2 nights in Jun 2023

10/10 Excellent

John

Stayed 3 nights in Jun 2023

6/10 Okay

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
The building was in a excellent location. Staff was very pleasant. Room was clean and inviting. Our room was right above the kitchen, our room was loud because of the kitchen on a Saturday night. The paver sidewalks on the town street had lots of broken pavers. On our walk to our restaurant for dinner my fiancée Lost her footing on a broken paver and banged up her knee.. She is okay and could have been a whole lot worse..
Stayed 1 night in Jun 2023

10/10 Excellent

Ronald

Stayed 1 night in Jun 2023

8/10 Good

Laura V.

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at your lovely Inn. The location is perfect for exploring all of Berkshire County.
Stayed 1 night in Jun 2023

8/10 Good

Natasha

Liked: Cleanliness, staff & service
Good but odd
Its location was good since it was close to a lot of dining options. The locals are quite friendly. It was a little odd having to check in at a different location and then go to this hotel. It was also a little odd having a keyhole that you could look into the hallway and vice versa. The wifi is very spotty so watching a show is a little frustrating. The rooms are tight but clean. It was a nice stay if you’re there for a short period.
Stayed 1 night in May 2023

10/10 Excellent

caitlin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting!
Stayed 1 night in May 2023

8/10 Good

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Unique charm & character. Ideal location. Friendly helpful staff Better than expected breakfast
Stayed 1 night in May 2023

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night. Owners were very accommodating. Communication was excellent via texting. Beds comfortable.
Stayed 1 night in May 2023

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, amenities
Room was sufficient for the price, nothing fancy. We had trouble with regulating room temperature. It was very cold when we walked in and after talking to the property manager, the radiators turned on. However, they never turned off and there was no thermostat in the room. During the night we needed to open windows and turn on the AC to be able to sleep. Not a good night of sleep.
Stayed 1 night in Apr 2023