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Reviews of The Pepperland Hotel

3.5 out of 5
The Pepperland Hotel
Airport Road, Washington Drive, Legazpi

Reviews

8.2

Very Good

Rating 10 - Excellent. 12 out of 38 reviews" "
Rating 8 - Good. 20 out of 38 reviews" "
Rating 6 - Okay. 4 out of 38 reviews" "
Rating 4 - Poor. 1 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

jzflo, Fremont, CA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, greeted with a smile by the staff. Several dishes listed on their menu were not available. If it is in the menu, then make it available.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Property needs refurbishment, place is getting old. New beds will help.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Just for a stay at night.
Stayed 1 night in Sep 2019

8/10 Good

WENSER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
There was no warm or hot water during our entire stay. Be prepared to take a cold shower.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for early flights.
Hotel was good overall.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

MASSOUD

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with friendly staff Great Bar and restaurants Next door wonderful open bar restaurant area With live music Also beauty salon We were staying one night ended up staying three
Stayed 1 night in May 2019

6/10 Okay

Roldan

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointed with Ammeneties
I am a bit disappointed the reason why I checked in was because I needed WIFI for business purposes. I was notified upon check in WIFI service was not working. I figured checking in to tgisbhotel would help with my need to connect to WIFI because of its good ratings. It’s unfortunate I was not able to work because of this and it was too late to even find another hotel. It would be beneficial to have some kind of indication or warning that such necessity is not available. Furthermore, the bed was so uncomfortable.
Stayed 1 night in Apr 2019

8/10 Good

Joebeth, Sacramento USA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room Was Available early so I chked in early too. Free breakfast was great
Stayed 1 night in Feb 2019

4/10 Poor

Liza

Disliked: Property conditions & facilities, room comfort
Air conditioning was not working well, very hot!!!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from The Pepperland Hotel on 2019/1/23
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic
Jaded property although hotel staff are helpful. Not too many options in the area
Stayed 1 night in Jan 2019
Response from The Pepperland Hotel on 2019/1/14
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2018
Response from The Pepperland Hotel on 2019/1/14
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, good upkeep. Friendly and accommodating staff. Only issue was the loud music of the neighboring bar.
Stayed 1 night in Dec 2018
Response from The Pepperland Hotel on 2019/1/14
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay at this hotel, staffs were nice and helpful. I just wish they had a pool so kids will enjoy their stay more .
Stayed 1 night in Dec 2018
Response from The Pepperland Hotel Management on 2019/1/14
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018
Response from Pepperland Hotel on 2018/11/28
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Roberto R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
My overall satisfaction is excellent, it was a value for my money. Will definitely coming back.
Stayed 3 nights in Nov 2018
Response from Pepperland Hotel on 2018/11/28
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Guest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would be nice if the property had a pool for the guests to use since there is nothing else around.
Stayed 1 night in Nov 2018
Response from Pepperland Hotel on 2018/11/28
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pepperland overnight
Extremely good value; comfortable, clean room, decent breakfast included and excellent evening meal in Japanese restaurant. Filipino/western restaurant also available. Staff friendly and helpful. Hotel would have more stars if it had pool, gym or whatever. Finally, easy walking distance from airport despite which the hotel always offers transport.
Stayed 1 night in Oct 2018
Response from Pepperland Hotel on 2018/11/6
Thank you for choosing to stay with us. We hope to be of service to you again.

8/10 Good

Maryjoy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We recommend youExplore Albay from the Pepperland
We would recommend this hotel.,,,,the food was good and price was very good....staff are friendly and very helpful
Stayed 1 night in Oct 2018
Response from Pepperland Hotel on 2018/11/6
Thank you for choosing to stay with us. We hope to be of service to you again.

8/10 Good

Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Atiy, SFO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Stone throw to/from airport, complimentary breakfast is delicious and serves guests if flight is to leave prior opening at
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Marie Rose

Liked: Staff & service
Disliked: Property conditions & facilities
A hotel near the airport.
The rooms smell of old and damp furniture and very dusty. We had to call housekeeping to clean the tables phone etc. looks like housekeeping is not doing its job. Rooms are old and need to remodel.

10/10 Excellent

lolita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.....
Stayed 2 nights in Sep 2017

8/10 Good

wenser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

2/10 Terrible

Adrian Peter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worms coming out of the shower!
The most disgusting thing was that there were worms coming out of the shower! This is the first time I've experienced something like this. The aircon was not working properly. The room was hot (28 degrees Centigrade) for most of the evening. Later in the evening it started rattling so we couldn't sleep! Wifi was not available. They said they couldn't transfer us to another room since it was booked and paid online. The only saving grace of this hotel is the attentive staff. I cannot recommend this hotel to anybody. I'm definitely not staying here again.
Stayed 1 night in Jun 2017
Greetings from Pepperland Hotel! Thanks for staying with us & we apologize for the inconvenience that you've experienced. We appreciate your feedback, rest assured that this will be addressed directly. Yours in service, April Reaso Front Office Supervisor

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and affordable
I loved the place and service was great. The places to eat all at the hotel were amazing esspecially wasabi san! Would atay there again if ever i goto bicol again!
Stayed 3 nights in Jun 2017
Greetings from Pepperland Hotel! Thank you for your positive feedback Sir Jonathan. I’m happy that you enjoyed your stay and we're looking forward to having you again. Yours in service, April Reaso Front Office Supervisor

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room is just ok....
the ambience is ok only that the staff can't access easily our booking confirmation for what reason i don't know.ut anyway the room is good but again the key has to be upgraded coz we can't use it consistently.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel rates at least 4-star in my view. Currently rated 3-star because no pool or gym. So what! What's important is quality of accommodation and restaurant and that was really good. Staff very friendly and helpful too. Right next to Legaspi airport too!
Greetings from Pepperland Hotel! Thanks for staying with us. We appreciate your feedback. Yours in service, April Reaso Front Office Supervisor

10/10 Excellent

Myna

Liked: Staff & service, room comfort
Molds in the bathroom. Room was excellent. Friendly staff. Good coffee.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

A, 日本

Business traveler
Liked: Cleanliness, staff & service, amenities
全体的に清潔で部屋も広く、ホテル内のレストランも日本料理・フィリピン料理・洋食と充実しているので過ごしやすかったです。お湯もちゃんと出ました。
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
フライトが早かったので空港近くのこのホテルに宿泊しました。朝食前の早い出発だったのですが、出発に間に合うように朝食をきちんと部屋まで届けてもらいました。 空港までも無料で送って頂き良かったです。また機会があれば利用したいです。
Stayed 1 night in Aug 2019

8/10 Good

kenji

Liked: Cleanliness, staff & service, room comfort
ほんとに勿体ない、、
とってもいいのに、ほんとに勿体ない！ 親戚達とうちの家族でデラックス２部屋、キングサイズとシングル２つのとっても広い部屋と、キングサイズ２つの部屋を借りました。部屋も綺麗！スタッフの対応もいい！食事もまぁまぁ美味い。フロントはでかい綺麗なクリスマスツリーとイルミネーションも☆ しかし！ １つの部屋はお湯になったり水になったり、、しかもドライヤーが壊れてて風出ず。もう１つはシャワーの水すら出ない！ドライヤーは生きてる。 ほんとに勿体ない。そこさえ普通ならまた是非泊まりたい！と思える程のホテル。
Stayed 1 night in Dec 2018
Response from The Pepperland Hotel on 2019/1/14
Thank you for staying with us. We appreciate your feedback.

8/10 Good

inge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt ok hotell
Hotellet är helt ok. man går till centrum på en halvtimme, till flygplatsen på 3minuter. Den Japanska restaurangen på hotellet har jättegod mat, rekommenderas. Stora rymliga rum, men jätte dålig wi-fi. kan tänka mig bo här igen. tyvärr finns det som på så många andra hotell, ingen balkong.