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Corporate needs to get on the ball and invest in the property. The pool was not usable, when we arrived there were 3 chairs in the murky pool water. Thr pool tables and chairs are made ofnlightweight alluminum and everything is rustingnor cracking. The weather there requires better quality outdoor furniture. The property itself is ok, however, the landsaping was not tended to. Fire hydrants have duck tape on them... the staff busted butt daily to work on the pool. This isnt a staff issue but corporate being cheap and lazy
Online said breakfast was going to be served but hotel said they hadn’t been breakfast for over a year. 1 of 2 elevators broke, broken chair in the room and mold/dirt on the window blinds.
Very clean. Staff was especially helpful. Only negative was at the time they were not providing breakfast. Missed the bite to eat before heading out for the day’s big adventure.
Phyllis
Stayed 4 nights in Dec 2023
10/10 Excellent
Lakesha
2023/12/24
Lakesha
Stayed 1 night in Dec 2023
6/10 Okay
Carlos
Business traveler
2023/10/30
Disliked: Staff & service, amenities
No breakfast served, when breakfast was advertised.
Carlos
Stayed 7 nights in Oct 2023
6/10 Okay
Rebecca
Business traveler
2023/10/30
Liked: Cleanliness, staff & service
Review of this property.
The overall stay was very pleasant, staff was great, so the complaints are not against them it against the owners of the Hotel. However I do have a complaints.
1. IT TAKES 15 MINUTES TO GET HOT WATER IN THE SHOWER, IT WASN'T JUST ONE DAY IT WAS THE WHOLE TRIP 3 DAYS. The hotel looks great on the outside but really could use updating.
2. You advertise breakfast but do not have it. This is FALSE ADVERTISEMENT! If you are not going to serve breakfast then take it off your website. Instead people have to spend more money for breakfast. I do plan on contacting the Better Business bureau regarding this. Maybe then you will do something about this.
Like the location. How ever the hotel is advertised as having breakfast included. That was not the case breakfast was no included. Very disappointed as that was one of the reasons we chose the hotel.
Staff excellent location was a far from where I wanted to be. Will stay again
LaShawn
Stayed 1 night in Oct 2023
6/10 Okay
Josh
2023/10/23
Josh
Stayed 2 nights in Oct 2023
6/10 Okay
Rebecca
Traveled with family and small children
2023/10/13
Liked: Amenities
Disliked: Property conditions & facilities
A bit run-down. Has a slight smell, not very clean or kept. For example, smoke detector was missing in my room with wires dangling from the roof in it's place. Missing floorboard in the bathroom so exposed hole in wall, tub drain doesn't seal, so unable to take a bath, etc. Worked fine for my short trip, but I wouldn't stay there again.
Poor housekeeping. Facility in need of major maintenance. Carpet smells. Toilet seat loose. No cover on light fixture in bathroom. Vanity light I'm bathroom had no working bulbs. Ottoman ripped. Dirt in a nd under seat cushions. Bathtub needs new caulking. Cobwebs in ceiling.
Patricia
Stayed 3 nights in Sep 2023
6/10 Okay
Jasper
2023/9/18
Liked: Cleanliness, staff & service
They didn’t have breakfast, any of the days I was there. Not even a fresh pot of coffee
When we arrived we were told we had been downgraded as our room wasn’t available but not given a discounted price. Air conditioning on floor 4 was nonexistent. Had to purchase a fan to even make the room tolerable. No breakfast as advertised, pool was green, elevator sounded like it was going to crash when taking it, mold in room. Stay elsewhere!
There are a bunch of light fixtures on the ground right outside the entrance. The hotel is NOT serving breakfast despite advertising that they provide breakfast. The front desk clerk said they're trying to hire someone. Their 24 hour shop that would sell drinks and snacks is "under renovation " and there are no vending machines on the property so we had to leave the hotel to get drinks. Very underwhelming check in for this tired family looking to settle in after a long day of travel.
Pool was green even though they told me at the front desk it was cleaned the day before. I asked another guest who was there for 3 days and he said it has been green the whole time. The only thing he saw them do was put a hose in it to add water. The filter was full of dead bugs and scum. When you pull into the parking lot there are 2 broken down cars. One is on blocks. One has been there so long that there is dirt buildup under it. 4 flat tires and no license plate. You enter the hotel through a walkway with tons of bird nests in it so you have to walk though piles of bird poo. They also say they offer breakfast on the website. I came down for breakfast and she said they don't offer breakfast. When I got into the room the ac was on 62 degrees and it was freezing. I set the ac on 70 and soon realized why they had it set so cold. As the room got closer to 70 degrees the smells of musk and mildew got strong. We went to a store to buy air fresheners to help with the smell in the room. They also do not have the drinks and snacks that they show on the website. The area is there but completely empty. I walked to the laundry area 4 times to do a load of laundry and the machine was full the same dirty clothes that was just in there and not being washed. I checked again in the morning and it was still there so I was not able to use the washing machine.
Please do better than me and call them before you book to see if they have fixed anything before you stay there.
Stood at the front desk for 30 minutes trying to check in. Worker was in a truck with her boyfriend out on the side and had to track her down. Attempted to call several timea and she didnt care. Then ankther 20 minutes later i finally get a room and someone is already in it. So finally after all the crap i get a room and its 2 twin beds instead of a queen bed like i paid for. Overall miserable and will never stay there again.