Dear Manager,
I am writing to express my dissatisfaction with our recent stay at TownePlace Suites Leesburg on Saturday, May 24, 2025. My family and I were unable to sleep due to the air conditioning running continuously throughout the night. Despite multiple attempts to adjust the control panel, it was unresponsive, and we could not turn off or regulate the unit.
This issue significantly impacted our comfort and overall experience at your hotel. We kindly request a formal apology and a refund for the night’s stay to address this inconvenience. Please contact me at your earliest convenience to discuss this matter further.
Thank you for your attention to this issue.
Sincerely,
zhongyi shao
984-349-4921