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Reviews of Auberge de la Montagne Pelee Hotel

Auberge de la Montagne Pelee Hotel
Route de l'aileron, Le Morne Rouge, Le Morne-Rouge

Reviews

8.4

Very Good

Rating 10 - Excellent. 46 out of 116 reviews" "
Rating 8 - Good. 53 out of 116 reviews" "
Rating 6 - Okay. 14 out of 116 reviews" "
Rating 4 - Poor. 1 out of 116 reviews" "
Rating 2 - Terrible. 2 out of 116 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Céline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing moment and a very good service. I will return.
Stayed 2 nights in Jul 2021
Response from j huugues on 2021/7/22
merci pour ces encouragements a votre prochain séjour Toute l'Equipe

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accueil et excellent repas, lieu très agréable et proche de la montagne pelée.
Stayed 3 nights in Dec 2019
Response from CH on 2019/12/24
MERCI POUR VOTRE COMMENTAIRE. ET VOTRE PASSAGE.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting in the mountains. Delicious dinner, however not available every night. Walking distance to start of the hiking path up Mt Pelee. Delightful people at this hotel. Cottages are spacious but rustic. Don't expect a luxury hotel, but a beautiful setting, warm welcome, peaceful location.
Stayed 3 nights in Feb 2019
Response from c.h on 2019/4/30
Nous vous remercions de votre visite ,et de votre commentaire.Cela nous encourage à mieux faire. au plaisir de vous revoir

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from c.h on 2019/4/30
merci de votre visite.

10/10 Excellent

Richard J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Star Mountain Retreat
The entire experience was great. The service was truly fantastic. Although the restaurant was closed, they went out of their way to make dinner for us! The restaurant should have a Michelin star. The daily maid service was truly exceptional as well. It was a deep cleaning that included washing the floors! The friendly ambience, the beautiful scenery and the great food and service made this the high spot of our trip to Martinique. You are way up the mountain so no air conditioning is needed, hence the extra blankets on the bed which by the middle of the night I had to use. I will be back good Lord willing!
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Hotel On The Mountain
This place was great. It's right on Mount Pelee, and is a perfect base camp for exploring the mountain. The woman at the check in, who also was the hostess and waitress for the restaurant, was so nice. I speak little French and she spoke little English, but we were able to communicate as needed. Dinner at the restaurant was delicious. The cabin I was staying in was quite cozy. Overall I had a great experience at Auberge de la Montagne Pelee Hotel. I wish I could could have stayed another day or two.
Stayed 2 nights in Jan 2019

10/10 Excellent

Dmitriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top destination in the area
It’s basically a few lodges scattered around the area. The setting is incredible, it’s along the road leading up to the Pelée mountain and you get the best view of it (well, when it’s not covered in fog). Really secluded area, exactly what you need for some time away from the bustle.
Stayed 1 night in Jan 2019

2/10 Terrible

Catherine

Disliked: Staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!
This was an absolutely horrible place and nothing about the description of the property was accurate. Hotels.com should take it off of your list. There is no ceiling fan, , there is no wi-fi, you cannot open the doors at night because there aren't any screens or any way to lock anything and you have 1 tiny window. I had to ask for a fan and they gave me a rusty fan, after first saying they didn't have one. The other little houses looks like a ghost town because they are all full of mold on the outside. The pictures you have with curtains and a bedspread are totally inaccurate - there is nothing like that. The bathroom was pathetic. The breakfast was also pathetic.
Stayed 1 night in Oct 2018
Response from ch on 2018/11/21
Merci de votre visite.

8/10 Good

VB, NZ

Liked: Cleanliness, staff & service
Hosts very friendly and went out of way to prepare the most delicious evening meal for us although the restaurant was closed the day we visited.
Stayed 1 night in Aug 2018

8/10 Good

rob, atlanta ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location for views or hike to Pelee. Owner for about 30 yrs johanne (m) and wife run the place. You can eat anything there in their great restaurant which is on par with anything on island. Accommodations in large mt.cabin very good, tho some may need AC in hot months. I just left all the doors and windows open Kitchenette is average. Bed comfortable. No WIFI, but who needs it?
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for pelee
Excellent base to hike Pelee. Stay here the night before your hike. Your hosts will prepare you breakfast (coffee, hot chocolate, fresh fruit, warm croissants, yogurt) at a time of your choice in the morning. The little huts had a mini fridge and the basics to prepare your own meal from the grocery store in town.
Stayed 1 night in Mar 2018
Response from c.h on 2018/5/11
Nous vous remercions de votre visite, et vous dit à bientôt. c.h .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good location to explore Mt Pelee and the north
The location of the Auberge on the slopes of Montagne Pelee is excellent for anyone wanting to climb up to the caldera and beyond. Chantal, the French-speaking host, is very accommodating and helpful. The cottages are roomy and have nice, sheltered porches for eating a casual meal. Good location for exploring northern Martinique. This area is in a rainforest so it may rain a lot.
Stayed 4 nights in Feb 2018

10/10 Excellent

Winifred, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your own bungalow on the flanks of Mt. Pelee!
This was our second visit to the Auberge and Mt. Pelee. The bungalows are spacious, beautifully built and well equipped - almost like Alpine chalets. The views are amazing - you can see the west coast from your own terrace and the east coast and Mt. Pelee from the dining room. The food is also excellent - I recommend the pave of salmon for dinner and there is an excellent buffet for breakfast that comes with the room. The staff is warm and helpful. This is the perfect place to stay if you want to hike up Mt. Pelee - the parking lot at the base of the trail is a 2 minute drive up the hill. However, it is also a good base for exploring the northern part of the island. Due to the altitude it is cooler - I needed a light jacket in the evening and early morning.
Stayed 4 nights in Jan 2018

8/10 Good

Niclas

Liked: Staff & service, property conditions & facilities, room comfort
A night close to the mountain hike
Arrived after darkness and it seemed quite. The lady in the reception was helpful and gave us breakfast for the next day when we said that we will leave for hiking 05:00.
Stayed 1 night in Dec 2017
thank so much et and we hope to see you again in our nice country

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volcano access
Nice private small cottage with close access to the volcano. Staff was friendly and helpful

8/10 Good

Kathryn

Liked: Cleanliness, staff & service
The lodgings were rustic but comfortable. The shower was handheld Euro style and the room had a small kitchenette with a fridge. The wifi was spotty and worked in the hotel lobby. The location is a bit off the beaten path - not much for nightlife or dining choices nearby but the hotel restaurant was good.

10/10 Excellent

Bo, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great views, great vibe
This hotel has very nice people, good breakfast, and is totally unique in its appearance and style. It has excellent proximity to Mt. Pelee, and to the nearby towns.
rooms/cabins

6/10 Okay

HA, A

Liked: Staff & service
Cottage style, Close to Mount Pelee
Cottage type houses. Different type of hotel experience. Bathroom and room could be cleaner, but it's functional. For the price I guess I cant complain. Staff person (front office person) was great. Also super close to Mount Pelee if you're looking to hike. Its practically on the foot of the mountain.

10/10 Excellent

Gaislin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un petit air de montagne en Martinique
Situation idéale pour grimper la montagne pelée. Vue magnifique et super accueil. Malgré le covid possibilité de dîner sur la terrasse de notre châlet. Petit déjeuner copieux et très bon. Merci pour ce beau séjour dépaysant.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from j hugues on 2021/2/1
Merci pour vos commentaires. A très bientôt L'Equipe de l'Auberge.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from j huugues on 2021/1/12
merci pour ces encouragements nous sommes particulièrement sensible Toute l'équipe de l'auberge

10/10 Excellent

atelier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
un vrai retour à la nature vierge Accueil et disponibilité des propriétaires ,de la vraie gentillesse du Coeur
Stayed 1 night in Jan 2021
Response from j huugues on 2021/1/5
bonsoir, Nous vous remercions de votre visite ,et de votre commentaire.

8/10 Good

Éliane

Liked: Staff & service
Très bon lieu pour se reposer
Stayed 1 night in Nov 2020
Response from j huugues on 2020/11/10
Merci pour ces encouragements qui nous obligent à faire encore mieux. Merci à vous

10/10 Excellent

muriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastique
Accueil très chaleureux, chambre très sympa avec vue magnifique sur la montagne pelée. Mojito délicieux ainsi que le repas. On y retournera ! Allez y sans hésiter.
Stayed 1 night in Oct 2020
Response from jean hugues on 2020/10/22
Merci pour ces encouragements.

8/10 Good

Mylene, Ste Anne

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Les serviettes n'ont pas été changés dommage si non c'est un bel endroit
Stayed 2 nights in Sep 2020
Response from j huugues on 2020/9/9
nous vous remercions pour votre visite.

10/10 Excellent

Brigitte Aublivé

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
J'adore. Magnifique . Apaisant. Exellent.
Stayed 1 night in Sep 2020
Response from j huugues on 2020/9/8
Nous vous remercions de votre visite et de votre commentaire

8/10 Good

Manu, Fort de france

Traveled with partner
Tres bon accueil , personnel agerable à l ecoute. Lieu calme
Stayed 4 nights in Sep 2020
Response from j huugues on 2020/9/6
merci pour ces encouragements.

10/10 Excellent

lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from j huugues on 2020/9/6
Merci pour votre contribution là pour vous.

10/10 Excellent

Maryse

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2020
Response from j huugues on 2020/7/22
merci Maryse pour votre commentaire. Des encouragement pour continuer.* Bien cordialement

8/10 Good

Philippe

Stayed 1 night in Mar 2020

6/10 Okay

François

Liked: Staff & service
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le cadre est magnifique. Très bon repas au restaurant. On aurait aimé un gâteau fait maison pour le petit déjeuné qui est quand même correct.
Stayed 2 nights in Mar 2020
Response from C. H on 2020/3/16
Nous vous remercions d'avoir séjourné dans notre établissement , et nous vous remercions pour votre commentaire

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel bien placé ( au pied du mont pelé) et petit dejeuner correct . Mais on sent qu il n y a pas trop.de passage . Les chambres malgré un recent coup de peinture, sentent le vieux, l humidité ( il y pleut beaucoup dans le coin !) . A notre arrivée nous avons réclamé le changement des plaques de cuisine, completement rouillées ! Equipement de cuisine minimaliste et pas toujours propre . Systeme d eau chaude recent mais tres bruyant ( impression de fond de cale de bateau !) . Le top : des serviettes de bain qui sentent le moisie! Le tout pour 140 euros !! Le personnel reste cordial mais la qualité ni est pas . Le petit dej etait cependant correct.
Stayed 1 night in Feb 2020
Response from jean hugues on 2020/2/26
Bonsoir Madame, Monsieur Nous avons pris connaissance de votre message et nous vous remercions S'agissant de votre commentaire, nous sommes désolés de n'avoir pas pu répondre pleinement à toutes vos attentes Nous sommes en effet positionnés au pied de la montagne et le climat est rude, humidité et air salin Nous avons toutefois essayé de vous apporter une réponse en vous fournissant un plaque chauffante neuve, le bungalow dans lequel vous avez séjourné a été peinte récemment, c'est le cas pour 10 sur les quinze que nous possédons Nous continuions à embellir le site et les nombreux commentaires de nos clients nous encouragent à continuer améliorer notre de service Cordialement Jean-Hugues

10/10 Excellent

florian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from j hugues on 2020/2/14
bonsoir à vous. Nous avons été Chantale & jean-Hugues heureux de cette belle rencontre. Encore merci. Chantale & Jean-Hugues

10/10 Excellent

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable séjour
Bien que je sois arrivée particulièrement tard, j'ai été attendu et accueilli agréablement. Pour un séjour de deux nuits, ma chambre a été refaite et les serviettes de bains changées. J'étais dans un F1 avec une pièce spacieuse prolongée d'une terrasse. Le site est très favorable pour se reposer ou pour une escale en famille ou entre amis. Vous pouvez y allez simplement pour déjeuner et profiter de la vue panoramique et aussi de la fraîcheur de la montagne. Merci à l’hôtesse.
Stayed 2 nights in Jan 2020
Response from j hugues on 2020/2/16
bonsoir Chantale et jean-Hugues vous remercie et sont heureux d'avoir apporter au cours de ce court séjour un peu de bonheur. un grtand merci à vous pour ces encouragement

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from HC on 2020/1/16
Nous vous remercions de votre commentaire et de votre séjour.

10/10 Excellent

Martin

Liked: Staff & service
Spectaculaire
Site spectaculaire. Service impeccable.
Stayed 1 night in Nov 2019
Response from jean on 2019/12/4
Merci pour ces encouragements, une invitation pour nous à continuer inlassablement le travail commencé* Encore merci Chantale & Jean-Hugues

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019
Response from ch on 2019/11/24
nous vous remercions de votre visite

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pour ceux qui recherchent le calme c’est le lieu idéal.
Stayed 1 night in Oct 2019
Response from hj on 2019/10/30
bonjour, Nous vous remercions de votre passage et de votre commentaire. Et espérons vous revoir .

8/10 Good

Patrick

Liked: Staff & service, property conditions & facilities, room comfort
DÉCONNEXION
C'était un séjour reposant et agréable cela vaut le coup pour couper du quotidien et de la pollution je recommande vivement ce lieux
Stayed 3 nights in Sep 2019
Response from ch on 2019/9/14
nous vous remercions de votre commentaire, et de votre visite.

10/10 Excellent

Joane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from chantale on 2019/9/14
Merci pour vos encouragements - c'est une belle invitation à continuer. Cordialement Le Gérant

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities
Super cadre, dépaysant et calme...
Nous cherchions un endroit calme et non touristique mais plutôt authentique et dans le nord de l’île, dans un coin plus «  Nature » et c’est ce que nous avons trouvé... n’hésitez pas si vous êtes randonneur, à proximité de nombreux parcours de randonnées.
Stayed 2 nights in Aug 2019
Response from c.h on 2019/9/14
nous vous remercions de votre visite, et de votre commentaire.

8/10 Good

karine

Liked: Cleanliness, staff & service, room comfort
Accueil chaleureux, lieu agréable.Choses a rénover
Stayed 3 nights in Aug 2019
Response from ch on 2019/8/23
Merci d'avoir séjourné chez nous, et nous vous remercions de votre commentaire.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Idéal comme point de départ pour gravir la montagne Pelée, accueil particulièrement sympathique.
Stayed 1 night in Aug 2019
Response from jhe on 2019/8/23
Merci de votre commentaire, nous apprécions.

6/10 Okay

CHRISTOPHE

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019
Response from jhe on 2019/8/23
Nous vous remercions, de votre séjour, et de votre commentaire.

10/10 Excellent

Jean-Baptiste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un vrai bol d'air !! Très bonne restauration petit-déjeuner copieux très bon accueil. A faire pour découvrir une autre partie de l'île. Merci.
Stayed 2 nights in Jul 2019
Response from chg on 2019/8/4
nous vous remercions de commentaire et de votre passage,

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
calme, accueil, tranquillité, vue imprenable, personnel sympathique, bon choix des menus
Stayed 3 nights in May 2019
Response from CH on 2019/6/28
NOUS VOUS REMERCIONS DE VOTRE VISITE