Staff need to be more proactive and welcoming. All people at reception came across as indifferent to a guest being there or not. It could be the French culture but surely they don't only attract French guests.
Staff in the restaurant do need to be significantly more communicative. I was sat at a table for 10 min before daring to ask if breakfast was self-service, for example. In the same morning, although well before the end of breakfast time allowance, and halfway through my breakfast a kitchen staff started clearing food away, which made me feel that I cannot help myself with more food.
Reception staff really need to be taught to smile. They didn't make me feel welcome, although they did try to be helpful if I stepped forward and requested something.
They very much made me feel their who training (including language) and attitude was tailored to the French-speaking and French culture market alone.