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Full of character, perfect location, very friendly staff, rooms made up daily. Fantastic breakfasts and the food in the restaurant in the evening was great. Handy ski/boot room which was warm and easy to access
Michael
Stayed 6 nights in Dec 2023
Response from Hotel Reception on 2024/1/15
Thanks Michael for your lovely review. We hoep to greet you again soon. Thanks for choosing Hotel Bernerhof.
Perfectly located hotel with a magnificent view. We stayed in Grindelwald last year and I loved Wengen more. Delicious food at their restaurant, super friendly staff, comfy rooms…everything was perfect.
karina
Stayed 2 nights in Dec 2023
Response from Hotel Reception on 2023/12/26
Thanks for your lovely comments. We really hope to see you again in the future. Merry Christmas and a Happy New Year.
It is a unique experience for me as I was staying at this alpine village for the first time. Quite as it can be and beautiful. Hotel’s character is worth the experience and price was unmatched, perfect value for money.
I was lucky to find this lovely hotel in a prime location within the Jungfrau region - at an affordable price (when all other hotels were charging much more).
My room was clean, cosy and comfortable. Wonderful staff, friendly and very helpful. I felt at home there.
The only downside was the thin walls. It was only really noticeable on my third eve/night. The place is absolutely great value for money despite this.
The room is small but clean. We stayed for 2 nights and are out most of the time so we only are there to sleep. We had breakfast at the restaurant with basic options. Service was good.
Lourdes
Stayed 2 nights in Sep 2023
Response from Hotel Reception on 2023/9/30
Thanks very much for your review. We hope you enjoyed your stay in Wengen.
8/10 Good
Jennifer, Woodside
Traveled with family
2023/9/28
Liked: Cleanliness
The property was low budget friendly but the bathrooms need to be updated. Good for the price though.
Jennifer
Stayed 5 nights in Sep 2023
Response from Hotel Reception on 2023/9/28
Thanks for your kind review Jennifer. Yes we would love to invest in the bathrooms - on a steady trajectory post-Covid, but we do hope one day it can be acheived. All the best.
Loved the views. Friendly staff and all necessary aminities.
Sanjay
Stayed 2 nights in Aug 2023
Response from Hotel Reception on 2023/8/26
Thanks for taking the time to review. I really hope you enjoyed your time in Wengen.
8/10 Good
Sequoia C
Traveled with group, Traveled with family
2023/8/10
Liked: Cleanliness, staff & service
Very simple place to sleep
It's a very simple room. Beds, a sink, and not much else. The town itself if cute, but doesn't have a ton to do in it--obviously, the attractions is the stuff nearby, via train or hikes. Bathrooms are shared but kept very clean. One (physical) key per room, so everyone has to go places together and return together. Rooms are so small, you won't really want to spend much time in the hotel.
Sequoia C
Stayed 3 nights in Aug 2023
Response from Hotel Reception on 2023/8/11
The Basic Tourist Rooms have a shared bathroom so yes very simple for the price, but we hope to offer key solutions in future. Have a safe travel onto your next location.
10/10 Excellent
Sheau Yun
2023/8/9
Sheau Yun
Stayed 3 nights in Aug 2023
Response from Hotel Reception on 2023/8/15
Thanks for the 10/10!
8/10 Good
Regina
2023/8/9
Liked: Cleanliness
My room was clean and no frills. Check in was easy and the rosti at the restaurant ended up being worth the long wait. The hotel has a fine five restaurant and I also appreciated that the froth desk clerks recommended good alternative hikes with great views away from the long lines and crowds. This hotel is a good option for those on a vacation pr even work budget.
Regina
Stayed 2 nights in Aug 2023
Response from Hotel Reception on 2023/8/15
Thank-you for your review. We were happy to welcome you.
Traditional hotel in good location. Wengen is not big, so everything is close. Great hosts. Room was spacious with a nice balcony with snow capped mountains as a view. Weird shower and toilet set up in room. Like out of a campervan.
Peter
Stayed 2 nights in Jun 2023
Response from Hotel Reception on 2023/8/11
Great photos Peter! Thank-you. Glad you had a great time in Wengen.
Excellent value for money and beautiful views of the mountains around Wengen. The key situation (outside and inside keys) is a little strange though and the check-in times are quite limited.
Eamon
Stayed 3 nights in Jul 2023
Response from Hotel Reception on 2023/7/27
Thanks for your comments Eamon, the keys have been here longer than I have :-) one day we may change, but it's quirky and works well to prevent people loosing keys (which happens a lot! We have even found them hanging in trees in Interlaken!)We hope to extend check-in times one day by a more digital style check-in , but for now we try to work to our best ability within the budget price of the property. We do hope that you can visit Wengen again in future. Many thanks.
There wasn’t any AC, but since the location was up in the mountains, the room doesn’t get too hot. The bathroom was indeed small, there is a public refrigerator, the rooms are not the most soundproof, and there are no elevators. These are somethings to keep in mind. What I liked was that you can borrow a kettle from the reception, and the reception lady was very nice. There is also free tea and coffee at the lobby area. Great view from the room and excellent location in the town. Pretty good for its price. Wengen is also a little nice town with easy transportation via train.
Wenxiang
Response from Hotel Reception on 2023/7/18
Good morning and thanks for your review. We do have a few things we would love to improve over time and hopefully now tourism is getting back to pre-2020 Covid rates, we are confident we can continually imrpove our services. We are so glad you chose Hotel Bernerhof and hope you can visit again soon. Merci Vilmal.
To start on the positive note, this place is at the best location, just 5mins walk from the station and beautiful views on the front.
Now to the bad parts. Checkin is only allowed between 4-6pm.I was told to pay extra 50CHF if I come later.
Zero amenities in the room, not even a fan for summer months. No coffee maker or refrigerator in room, a kettle can be borrowed with a 20CHF deposit. No elevators. No safety grills on windows which are completely open, this could be dangerous with little kids. The toilet is ridiculously tiny.
SAI
Stayed 2 nights in Jun 2023
Response from Hotel Reception on 2023/7/14
Mr Ganesh,Such a shame your felt the need to raise these issues after leaving us and not speaking to us in person.Rooms have window bars and balconies that meet Regulations in Switzerland. We are the one of the most economic hotels in Wengen and are listed as a Swiss Lodge. We also clearly indicate that we do not have a lift as unfortunately as the chalet was built in 1908 we are unable to gain permission to install one. We cannot offer fans in all rooms as the electricity consumption to the older builder would mean full black-out every night if everyone turned on a fan and or kettles. We offer Kettles with a deposit for this reason, and you had free use of the reception kettle facitlity to all guests. There is a communal fridge in reception that was explained to you as well for guest use. We operate a check-in facility from 14:00-18:00 which is listed and have to make arrangements for staffing to accomodate late check-ins. These times are on our property website and was communicated to you on a number of occasions. We will be confirming all our safety arrangements with Expedia and thank-you for highlighting these to them so that we can confirm that we meet regulation and compliance in order to reassure our future guests. Our toilet facilities are small and again we are unable to change them currently due to planning restrictions set by the local authority. Next time, do feel confident to speak directly with us. Kind regards,Hotel Reception, Hotel Bernerhof
8/10 Good
Jason
Traveled with partner
2023/6/23
Liked: Cleanliness, staff & service
Expedia and hotel website both had incorrect check-in time. A fan in the room would have been nice.
Jason
Stayed 2 nights in Jun 2023
Response from Hotel Reception on 2023/7/15
Thanks Jason, we are today doing a full research on the Expedia sites and updating everything as we speak. Thanks for feedback, we would love fans in all the rooms and/or aricon, but our electricity supply just can't cope. One day hopefully!Thanks again for choosing Hotel Bernerhof.
Perfect room in the center of town! The staff was great, and I was able to walk right out the front door onto the best hikes I've ever done in my life!
John
Stayed 2 nights in Jun 2023
Response from Hotel Reception on 2023/7/15
Thanks John, so glad you enjoyed all the delights of Wengen. Hope you can come again soon. Thanks,Hotel Bernerhof
8/10 Good
Prerna
2023/6/9
Prerna
Stayed 3 nights in Jun 2023
Response from Hotel Reception on 2023/7/18
Thanks for your rating. We afre so glad you chose to stay with us. Do come again soon. Merci Vilmal
8/10 Good
Marianne
Traveled with partner
2023/6/7
Liked: Cleanliness, staff & service
We stayed at the Bernerhof for 3 nights ... the views were awesome ... the staff was fabulous ... the bed was good ... walking to the 3rd floor (in Canada it would be the 4th) daily was not so great. Dated rooms but comfy.
Marianne
Stayed 3 nights in Jun 2023
Response from Hotel Reception on 2023/7/18
Thanks Marianne for your kind words. Oh we wish we had an elevator - especially housekeeping :-) but sadly due to our age we can't. We hope you can come again in future and see our continual improvements. Merci Vilmal
10/10 Excellent
Larry
2023/5/19
Liked: Cleanliness, staff & service
Hotel dated but close to train station.
Larry
Stayed 3 nights in May 2023
Response from Hotel Reception, Hotel Bernerhof. on 2023/6/3
Thanks for your visit. We appreciate that the hotel does require some updates, but we like to welcome you into the "family" and hope that hot water,cleanliness, good food and great location can help towards a comfortable stay. Thank you very much for choosing Hotel Bernerhof and we hope you had a great time in Wengen.Hotel Reception, Hotel Bernerhof.
Hotel Bernerhof was a pleasant stay. We really enjoyed the "classic" feel of an older hotel. However, the rooms were very modern and updated. The toilet and shower were small, but not too small (the room was retrofitted to accommodate them). We didn't need air-conditioning since the nights were so cool. The staff was very helpful and the room was convenient to anything we wanted to do.
We were pleasantly surprised that our room had a small balcony that had a view of the mountains. It was our FAVORITE thing! This is a quaint option in the best little village.
Pros: the rooms are comfortable enough to take a rest at night after a long day of change trains and walking, the view from the top was really magnificent and picturesque really 👍👍👍👍, the receptionist was really nice and accommodating. I really appreciate her help regarding our booking. And just make sure to inform them if late check-ins for them to wait for you. Cons, for me not really an issue, just there are no elevators and if your not into shared bathroom. Advice: Just make sure you have some reserve food at your room and water if your not willing to take on the fountains but I find it really good especially in these areas. The stores really closes early or eat mostly on the restos. But I recommend the Santos Burger and Crystal bar. Overall the experience is worth it!!!! Enjoy yours too.🤓
Fantastic location, from endless staff and good pricing.
Charles
Stayed 6 nights in Dec 2021
4/10 Poor
Anne Marie
Traveled with group
2021/12/23
Liked: Cleanliness
Disliked: Staff & service
Arrived at the hotel and had to wait for a staff to check me in. Their restaurant is closed for a Christmas party and so if I want to order breakfast the following morning, it will be served at a later time Because we're leaving early to go to Jungfraujoch, I'll need to look for breakfast elsewhere. Reception staff won't be in until 10:00 am so I was asked to pay for the room upfront. I feel that the property should have informed me of the closure of their restaurant and other details that affected their service hours. It would have helped me choose a better option for myself.
Anne Marie
Stayed 1 night in Dec 2021
6/10 Okay
Jayanth
Traveled with family
2021/8/23
Liked: Cleanliness, staff & service
Nice stay at Wengen
We (family of 3) stayed in this Hotel for 2 nights. Overall its a nice experience.
Pros
1. Centrally located in Wengen 5 minutes walk to the Wengen Train station.
2. Restaurants & supermarkets located very near
3. Great view of Männlichen mountain from the room balcony.
4. Männlichen cable car is reachable in 2 mins walk.
5. Children's play area opposite to the hotel.
6. Staffs were co-operative (Except one from restaurant).
Cons
1. No elevator - we need to climb the staircase with a big suitcase to 1st floor.
2. One of the staff in Hotel's restaurant was not nice with us.
Jayanth
Stayed 2 nights in Aug 2021
8/10 Good
Dailene
2019/10/21
Liked: Cleanliness, staff & service, room comfort
we reserved 1 bed and was initally given 2 twins put together but with a space between, so they moved us to a different room. no elevator so tough with the luggage. bathroom super tiny. views incredible, bed comfy, very nice staff. let us keep our luggage at no charge after checkout. the area is AMAZING.
Dailene
Stayed 2 nights in Oct 2019
Response from Rene Pelischek on 2019/10/22
Hello Dailene and Carlos,
hope you had a nice stay with us. Thank you for your Feedback.