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Reviews of Residence Brunner

3 out of 5
Residence Brunner
Lauterbrunnen,3823, Lauterbrunnen, SWS

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 103 reviews" "
Rating 8 - Good. 37 out of 103 reviews" "
Rating 6 - Okay. 22 out of 103 reviews" "
Rating 4 - Poor. 11 out of 103 reviews" "
Rating 2 - Terrible. 2 out of 103 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Great location for skiing (ski in/ski out). Hotel a little dated. Staff very friendly and helpful.
Stayed 2 nights in Feb 2022
Response from Tom on 2022/2/15
Thank you for your review! We are happy to hear that you have enjoyed your stay with us.

10/10 Excellent

Chin Pin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room has nice unblocked mountain views. Staff is friendly and accommodating.
Stayed 2 nights in Jan 2022
Response from Tom on 2022/1/18
Thank you very much for staying with us and for your review. We are happy that you have enjoyed your stay with us. Best regards from Wengen!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
La vista hermosa y rodeado de naturaleza fue lo más que me gustó. Lo menos que me gusto fue que que el desayuno
Stayed 3 nights in Jul 2021

8/10 Good

Marguerit

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2020

4/10 Poor

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not nice
They put us in a stinky, moldy room and told us twice during check-in that we could get another room for 20 CHF more. We did not. This room was very bad.
Stayed 1 night in Aug 2020

6/10 Okay

Radu, London

Traveled with partner
Liked: Cleanliness, staff & service
Well, the property is very old and the owners have done some improuvements but they could do more if they wanted, simple stuff like painting the metal frames on the balcony, fix the shower support, which won't cost much and they could raise the interest for the people....but thay are just lazy. I wish I could give more than 3.9, but I can't....maybe when they will put a TV in the room I will do that. Per total, it is ok to spend few nights there.
Stayed 3 nights in Jul 2020
Response from Ihr Brunner-Team on 2020/7/24
Dear Guest Thank you very much for your honest review and thank you for staying with us! Our building is over a 100 years old and to renew a building like that takes a lot. Also some parts of our hotel are culture protected which makes a renovation even harder. We didn't put any TV's in the room as it doesn't fit with the old style charme of our hotel. In our room description it tells that we have no TV in any rooms. Also our Hotel is a simple but nice and charming bed and breakfast for people who like to travel a bit cheaper in expensive Switzerland. I'm sure there are hotels with tv's ect in Wengen where you pay a bit more per night but have the facility you want. Anyway we are very thankful for your honest review and will for sure try to improve our self in the best way possible. Best wishes from sunny Wengen! Your Brunner team

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from Tom Brunner on 2019/11/11
Thank you for your feedback, we are happy that you have enjoyed your stay with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Hideaway
Brunner was a great base for our exploration of Wengen and vicinity. Very quiet, comfortable, and satisfactory in all regards. The staff was friendly. And helpful in accommodating our special needs.
Stayed 2 nights in Sep 2019
Response from Tom Brunner on 2019/9/30
Dear Robert, Thank you very much for your positive feedback! We are very happy that you have enjoyed your stay with us. Kind regards,

10/10 Excellent

Yvonne M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and friendly
If you are looking for a fancy type hotel, hotel brunner is not the place for you. However hotel brunner certainly rates high with me. Economical and warm and friendly staff willing to help you as needed. They stayed open late for me to pick me up at train station at midnight because my earlier train had been canciled. Also breakfast was included and coffee and fea available all day. Also had use of their refrigeratir and microwave.
Stayed 5 nights in Sep 2019
Response from Tom on 2019/9/18
Dear Yvonne, Thank you very much for your feedback! We are very happy that you enjoyed your stay with us. Thank you & Kind regards

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019
Response from Your Brunner Team on 2019/8/24
Dear Guest Thank you for your review. We are very happy to see that you enjoyed your stay with us at the hotel Residence Brunner. Hopefully we can welcome you soon again in beautiful Wengen. Best wishes from your Brunner Team

6/10 Okay

thomas

Liked: Cleanliness, staff & service
Disliked: Room comfort
Out of the way stay.
Difficult to realize that hotel was well of the beaten path. Wengen like zermatt is a car free town and only accessible by a 15 min train ride($30 extra for the 4 of us) us a 15 minute walk(in the rain). Plus parking at the train station it turned out to be an expensive stay. Hotel(residence? Not sure why signs say hotel but identified as a residence, perhaps it doesnt qualify anymore) room was average, floor squeaked waking family during night and as usual in Europe they have no AC or at least screens on the windows to keep out bugs. Meh.
Stayed 1 night in Aug 2019
Response from your Brunner team on 2019/8/19
Dear guest Thank you very much for your review. We recommend you to inform yourself very well when you travel into Swiss mountain towns. We try to give our guests all the information before arrival so our guests can have a easy travel to our town. It's always very important to read the E-mails the hotels send you before arrival so our guests know how to travel the easiest way and know all the extra charges they have to pay like train, car parking ect. We are a car free mountain town and unfortunately most hotels are not in the town center. It's an adventure and it provides some short walking but in the end our guests are able to see the beauty of our unique old fashion mountain town. We also provide shuttle service for a extra charge of 20.- as Wengen is a car free town and we try to keep the environment clean. We anyway hope you enjoyed your stay in our beautiful mountain town and hope to welcome you soon again! All the best from your Brunner team

8/10 Good

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall awesome experience
Excellent hospitality, lovable & helping staff. Even the owner himself takes care of guests. Remarkable view of glaciers from hotel garden. Overall awesome experience!! Thanks Mr Tom Brunner!!
Stayed 2 nights in Aug 2019
Response from Tom Brunner on 2019/8/16
We are very happy that you enjoyed your stay in our Hotel and in beautiful Wengen. Best wishes from the whole Brunner Team!

10/10 Excellent

Suraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Place
We spent 4 days at the hotel and we are glad we selected this hotel. Such beautiful views from the room (room 16), extremely helpful staff and decent facilities. The place is not that far from the station, just a bit elevated but was manageable for us. In the breakfast we have some devent options. They do have some lunch and dinner options, so check it out when you are there. We also enjoyed the lobby areas which had provisions for hot water, microwave, cuttlery and fridge. There was a good mixture of staff from different countries. Like wise, it was also good to mingle with vacationers from other countries. Truely a great cross cultural exchange.
Stayed 4 nights in Aug 2019
Response from Brunner-Team on 2019/8/12
Dear Suraj, Thank you very much for your feedback! We are happy that you have enjoyed your stay with us. Kind regards & All the best,

8/10 Good

Kavitha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Your Brunner team on 2019/8/19
Dear Guest Thank you very much for your review! We are happy to hear that you enjoyed your stay with us in beautiful Wengen. Hopefully we can welcome you soon again. We wish you all the best! Kind regards, Your Brunner team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a property conveniently located between Interlaken and Jungfraujoch. The front yard is facing Jangfrau with an spectacular view all day long. The hospitality of the hotel staff is excellent, and the meal service is tasty and affordable. In the front of the hotel, there is a trail you can walk along to the other end of the town of Wengen and enjoy an amazing view of Jungfrau from different angles.
Stayed 1 night in Jul 2019
Response from Tom on 2019/7/24
Dear Guest, Thank you for your kind feedback & for staying with us. We are happy that you enjoyed your stay with us!

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Tom on 2019/7/24
Dear Daphne, Thank you for staying with us. We are happy that you enjoyed your stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Tom on 2019/7/24
Dear Guest, Thank you for staying with us! We are happy that you enjoyed your stay.

6/10 Okay

Verified traveler

Liked: Cleanliness
a nice garden in front. property refused to take luggage to teain station which they promised earlier.
Stayed 1 night in Jun 2019
Response from Your Brunner team on 2019/8/25
Dear Guest Thank you for your review. We hope that all in all you enjoyed your stay with us in beautiful Wengen. Best wishes and all the best Your Brunner team

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from Tom on 2019/7/24
Dear Guest, Thank you for staying with us! We are happy that you enjoyed your stay.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. Everyone who worked there was so nice and they made you feel at home. They even made us a lunch one day since we had to go on a hike before the breakfast started. Although the hotel is on the outskirts of town and requires a decent uphill walk, it’s worth it for the price and the view. The free breakfast every morning was good too. I would definitely stay again.
Stayed 4 nights in Jun 2019
Response from Tom on 2019/6/11
Dear guest, Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. We hope to welcome you again in our Hotel Residence! Thank you & Kind regards

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. The staff is extremely friendly and helpful. The hotel is a bit outdated but it is charming as a result. It is also very convenient to ski back at the end of the day as it's on the slope. I really enjoyed the special Sri Lankan curry made by the cook. Very authentic taste! I would definitely come back on my next visit to Wengen.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Charming, a lil run down, but quiet & on the slope
Older hotel and a bit run-down (e.g., concave mattresses and plastic flowers), but super clean. A few minutes walking from the train, but it's right on the slope. Their bar is open until 7 and their restaurant serves a limited (but tasty) menu 7-9. I'd definitely recommend, but particularly for the price, I think they could use some updates.
Stayed 2 nights in Feb 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sparkling like a gem in the shadow of the Jungfrau
The Brunner is a wonderful nineteen canteen hotel located in an unparalleled situation appreciated by many a skier and walker alike. Dated interior enhances its appeal, with cleanliness and friendliness key components of a most enjoyable stay. Pristine starch white tables cloths hark to a bygone era, in what once was the epitome of class. Don't let it go, it's a gem.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Brunner
This hotel is worth the up hill walk from the station and Main Street for the amazing scenery. Friendly accommodating staff. Nice breakfast. Tea and coffee facilities and microwave useful. Bedroom was small with balcony.
Stayed 1 night in Oct 2018

8/10 Good

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quiet location away from the busy cities
A little out of the way (7 min slight uphill walk from train station) but because of this the place was really quiet and we hardly saw other guests. I believe all rooms have a balcony facing the Lauterbrunnen valley which is amazing when you open the doors and look out in the morning (assuming good weather). Beds were pretty soft memory foam so keep that in mind if you prefer a firm mattress. Breakfast was decent, with assortment of cereals, breads, boiled eggs, hams, cheeses, etc For those of you with a tight budget, they have a shared fridge and microwave for guest use and you can get much cheaper food from the nearby grocery stores instead. Overall good experience. We wanted a quiet place to experience the feel of being in the Swiss Alps away from the cities yet within easy reach of most ammeminities and other locations and Hotel Brunner accomplishes this.
Stayed 5 nights in Sep 2018

10/10 Excellent

Shailendra

Wengen hotel
Great hotel & staff! Breakfast was free and good. A little uphill walk to hotel but it’s nice hotel! V clean and well maintained.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too troublesome from town
We stayed here for 2 days The hotel is situated on a steep hill which we did not know otherwise not take this hotel . The hotel very undated need to repaint to make a fresh look. The staff are very friendly
Stayed 3 nights in Aug 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid moldy Residence Brunner
Hotels.com listed 0.1 mile from train station but it is actually closer to 1mile UP HILL walk, very hard to find. We only had 5kg (10 lbs) backpacks and it was frustrating trying to find the hotel...I can't imagine having luggage! Room is very small, 2 smaller-than-twins takes up 90% of the room leaving a 1 foot (30 cm) wide walk way. The walls and floors are so dirty, smelly (toxic moldy kind of smell), as well as thin. It's substandard when you can very clearly hear your neighbors next room and above you walking, peeing, and other gross bodily functions. Next time I wouldn't book this for $140 nightly (breakfast included) when so many other hotels closer to the station, Coop grocery store, also include breakfast AND dinner go for $200-220 nightly. Typical pasta dinners here costs about $40-50 per person so please avoid this Residence Brunner and book elsewhere. It's really not cheaper and you don't have to feel sick sleeping in a mold and mildewy room. I've never left reviews but this is worse than a nightmare so please avoid.
Stayed 3 nights in Aug 2018

8/10 Good

sven

Liked: Staff & service, room comfort
Plumber
Certainly some problem with the plumbing and definitely have to sort the smell in the bathroom in room nr 6
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel but noisy guests might be encounte
Relatively apart from Main station, approx 10 mins walk. But the environment is really amazing! The house is a bit old and you will here noise when upstairs guys are walking by as I was living in the 1st floor. Very quite place with budget price which means noisy guests may be around. Service is lovely and room is clean! Breathless view from balcony.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Quite a long uphill walk from the train station, especially if you have luggage. Hotel is old and needs an update.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was large, bathroom had a tub with shower, but it was hard to adjust the water temps to avoid too hot or too cold showers - water dribbled from sink hot tap. Room smelled perhaps because there has been a lot of rain, but had a musty smell we noticed when entering the room each time. Balcony was nice, ditto breakfast. Garden was small but nice. Just a short walk from town and on the way in from hiking the Via Alpina.
Stayed 1 night in Jul 2018

10/10 Excellent

pouyan, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place , lovely stay
Hotel staff really helpful, nice room with balcony and view of mountains, room was comfy and all good
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable
Good value for money - clean and comfortable.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Decent older hotel in beautiful setting
The biggest problem with this hotel is that it is a 15 minute hike from town, all uphill and often quite icy. The good thing is that you can ski in and out. Accommodations are adequate, but no better. Breakfast is okay, but never changes. Be careful of upcharges during week of World Cup races.
Stayed 5 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Tom on 2018/1/12
Vielen Dank für Ihre Bewertung! Wir freuen uns, dass Sie ihren Aufenthalt bei uns genossen haben. Thank you very much for your rating! We are happy that you have enjoyed your stay with us.

10/10 Excellent

Amarjeet, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genuinely nice staff.
Everyone at the hotel is exceptionally nice. We felt like staying at home. We had wonderful view of alps from our south facing room. Breakfast was very good. Feels good to get personal attention by the staff. Would love to come back!
Stayed 2 nights in Dec 2017
Response from Tom on 2018/1/12
Thank you very much for your feedback! We are happy to hear that you enjoyed your stay with us.

6/10 Okay

Verified traveler

Liked: Staff & service
It has the atmosphere of a hostel, the staff is super kind and very welcoming and the included breakfast is very good
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at Residence Brunner Hotel
A good hotel choice. Our room was comfortable and liked the help yourself selection for breakfast....boil your own eggs, choices of fresh baked bread, yogurts, cereals, cheeses, meats, drinks. It is an uphill walk to the hotel but we enjoyed that we were out of the main part of town. The walk was about 10-15 minutes on a paved street so using roller luggage or backpacks is not a problem. Quiet and nice view sitting outside the front of the hotel. From our room we could see the gondola going up to Mannlichen. Woke to the sound of cow bells in the distant pastures several mornings. Very easy to catch trains down to Lauterbrunnen or up to Mannlichen or Kleine Scheidegg from Wengen. Really enjoyed our stay.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Hotel is situated in the beautiful town of Wengen, surrounded by mountains. Beautiful view! It was a tough uphill walk from the station especially with luggage. Service was good. Room was spacious but a little dark.
Stayed 3 nights in Sep 2017

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
the hotel is not close to the station
it took us 30 minutes to get to the hotel from the station.very tired with luggage.
Stayed 1 night in Aug 2017

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2017

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No warning from the hotel
There is no way to reach the hotel by car- you must reach by train - 30 francs per person!!!! The hotel refused to return our payment.
Stayed 1 night in Jun 2017

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
Great position for skiing
I broke my collar bone courtesy of a very inconsiderate skier in the first 30 minutes of my ski holiday The hotel staff were very kind and gave me a whole cubhoard full of extra pillows so I could get comfortable Staff were great breakfast got a bit boring after 3 days so probably would have had to eat out if there for a week

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Classic Hotel
I did a lot of research and Residence Brunner is the most affordable hotel in Wengen. My stay came to 110 Swiss francs a night. In Lauterbrunnen park your vehicle in the large parking garage located below the train station. Parking is 10 Swiss Francs per 24 hours. Take the train to Wengen which is around 6.50 Swiss Francs one way. When you debark at Wengen everyone has to walk to their hotel. It is a good 20 minute walk uphill from train station to Residence Brunner. This is a classic old school hotel and I love it. Hotel staff are very friendly and personable. Be warned the front desk may not be there when you arrive, you can call them on the phone though. The front desk is normally working at other areas of the hotel. The kitchen / bar area has a microwave and refrigerator that all guests share. The rooms are quite large with a spectacular view of the mountain. There is no A/C, TV or refrigerator in the room so bring your ipad or books. The Wifi is very strong in the room and there is no Wifi password. I reserved my room 6 monthes in advance so they gave me the upgraded room with the patio so I suggest you ask for patio room. This is a large, older hotel so there noise from other guests. I could hear the guests in room above me walking around all the time so suggest you ask for top floor if this bothers you. The restaurants in town are pricey but there is Co-Op grocery store at train station. Great free breakfast provided by hotel.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

AZ, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel with friendly staff
Great atmosphere with lovely staff who made us feel at home. Clean and cozy rooms, tastefully decorated. Slight issue with location though, located a bit far from the train station -- advise others to take a taxi on arrival (costs 18 CHF). But the view of Wengen town especially at night is spectacular. Overall, a memorable experience.
Thank you very much for your review & for staying with us. We hope we can welcome you another time in our hotel. All the best, Tom Brunner & the Brunner Team

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT GOOD !!