First time staying at The Cromwell. My fiancé and I were very disappointed. First: the room Tv sound and subwoofer would not work or connect to our phones. Room was pretty decent though with a little window that opens up. + the Dyson blow dryer did not disappoint. Secondly: Drai's beach club was another disappointment as you have between 12-1pm to enter and get ready to show ID. I understand all this on a weekend. But on a weekday come on!
Thirdly: as we checked in first night, we were upgraded to a suite. Thank you very much. We did not request and under the impression it was an upgrade at no charge. Of course we got charged without even asking for it.
Lastly we would not stay at The Cromwell again.