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Reviews of New York-New York Hotel & Casino

4 out of 5
New York-New York Hotel & Casino
3790 Las Vegas Blvd S, Las Vegas, NV

Reviews

8.2

Very Good

Rating 10 - Excellent. 4163 out of 8735 reviews" "
Rating 8 - Good. 2436 out of 8735 reviews" "
Rating 6 - Okay. 1133 out of 8735 reviews" "
Rating 4 - Poor. 542 out of 8735 reviews" "
Rating 2 - Terrible. 461 out of 8735 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very quiet - even with a roller coaster just outside!
Stayed 4 nights in Apr 2024

6/10 Okay

Marilyn

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Over all it was good , there were two old wrist bands on the floor when we came in , the room was cleaned twice during our stay and not once were the bands cleaned up by staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at NYNY. The rooms were in excellent shape, beds comfy. Our shower was super weak, but we had an adjoining room with friends so used their shower. The elevators wouldn’t always work to get to our floor. Overall, it was a comfortable stay and the location was excellent. Lots of options within the hotel and nearby. We would recommend to friends and stay here again.
Stayed 4 nights in Apr 2024
Response from Phillip N on 2024/5/2
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tracey

Will stay there again
Stayed 4 nights in Apr 2024
Response from Guest Services on 2024/5/2
Thanks for staying with us. We appreciate your feedback!

8/10 Good

maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Elevators were a hassle and at times floors wouldn’t allow us to select.
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/5/2
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

6/10 Okay

Georgina

Traveled with family
Disliked: Staff & service
For the price we paid we would have expected coffee/tea making facilities in the room. We asked for bowls and spoons to be sent up to the room so our children could have their bowl of cereal for breakfast - they wanted to charge us $18.95. Housekeeping don’t answer the telephone (we tried multiple times). The swimming pool closes at 6pm, but the rollercoaster (which was right outside our room) goes on until much later. The room was massive (we stayed in a Players Suite), but the bathroom was tiny. The room was very modern, but the bathroom suite was as very old and not nice at all.
Stayed 5 nights in Apr 2024
Response from Guest Services on 2024/5/1
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/5/2
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed at NY NY and we had a blast. Food options were delicious. The center bar has great drinks, and we had a great time inside Coyote Ugly. The room looked renovated and it had a great view. The bed was super comfortable and we always had clean towels and hot water. We would definitely be returning. Also front desk rep Tiffany was super nice and gave me a birthday gift. Thank you!
Stayed 3 nights in Apr 2024
Response from Phillip N on 2024/5/1
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marla

Great
Stayed 1 night in Feb 2024
Response from Phillip N on 2024/5/1
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Laima

Traveled with group
Liked: Property conditions & facilities
Service cleaning is nice , rooms is not smoking , great , only 1 sink for 2 quests I don't like . No schedule buss, not good ,also the hotel looks old ,carpets hallway old,tables in the restaurants is not clean and much more....dosent feel 8.2 star hotel . It's far from Other hotel: Paris or Bellagio hotels.....to walk , because they fixing streets, the elevators is not working on the streets....Front desk people is nice , but lines is long only 1 Receptionist working in the front desk. People is friendly.receptionist working in the front desk. Pool is dirty on side walks garbage buy the pool area .
Stayed 3 nights in Apr 2024
Response from Phillip N on 2024/5/1
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Francisco

Stayed 1 night in Apr 2024
Response from Guest Services on 2024/5/2
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of restaurants options
Stayed 4 nights in Apr 2024
Response from Phillip N on 2024/4/30
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay! The rooms were very nice!
Stayed 2 nights in Apr 2024
Response from Phillip N on 2024/4/30
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ruth

Traveled with family
Liked: Amenities
Everything near by
Stayed 2 nights in Apr 2024
Response from Guest Services on 2024/4/30
Thank you for staying with us. We hope you enjoyed your stay!

6/10 Okay

David John

Liked: Property conditions & facilities
Disliked: Cleanliness
Was nit impressed with the room. Dirty towels in our room (was it even cleaned?) when we arrived. A bag of dirty towels in the hallway for a long time Drawer missing in dresser. Mentioned to front desk but was told “that was the style”. Too funny Food options at the hotel was good. Overall would not return
Stayed 4 nights in Apr 2024
Response from Guest Services on 2024/4/30
Thank you for staying with us. We appreciate your feedback and are addressing these concerns. We hope you enjoyed your stay!

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, property conditions & facilities
Area location is great ,tons of different shopping and dining locations in it’s vicinity
Stayed 2 nights in Apr 2024
Response from Guest Services on 2024/4/30
Thank you for staying with us. We appreciate your feedback, and we are glad you enjoyed your stay!

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised by how nice the rooms are. Lots of places to eat and lots to do there and in the area. We walked pretty much anywhere Only thing I didn’t like is I felt like we were being nickel and dimed to death. But I feel like that’s everywhere in Vegas. We’d stay again I think.
Stayed 4 nights in Apr 2024
Response from Guest Services on 2024/4/30
Thank you for staying with us. We appreciate your feedback, and we are glad you enjoyed your stay!

8/10 Good

KAREN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was very nice. It was clean and restaurant choices were fine. One of the restaurants was short staffed with servers. The bartender had to wear many hats that night but kept his cool as we were all sitting at the bar ordering food. I would recommend this hotel.
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/4/30
Thank you for your feedback.

10/10 Excellent

Maria Aparecida

Liked: Cleanliness, staff & service, property conditions & facilities
Perfeit
Stayed 3 nights in Apr 2024
Response from Guest Services on 2024/4/29
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

10/10 Excellent

Roman

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool staff (mainly lifeguards) were really rude.
Stayed 2 nights in Apr 2024
Response from Guest Services on 2024/4/29
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

10/10 Excellent

John, Sweet Home

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love NYNY in Vegas. Great food choices, and centrally located. Also, with the MGM app, never had to visit a desk once. All digital. Easy
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/29
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/30
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

10/10 Excellent

Francis

Stayed 2 nights in Apr 2024
Response from Phillip N on 2024/4/30
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/4/30
Thank you for your feedback.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/4/30
Thank you for your feedback.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time there the arcade the ambiance was great.The room was nice and roomy perfectly nice and clean. Can’t wait to go back!👍😆
Stayed 2 nights in Apr 2024
Response from Phillip N on 2024/4/29
Thanks for staying with us. We appreciate your feedback!

8/10 Good

julie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Resort fees a rip off. Fridge space in room but no fridge. $25 a day to hire. No customer service. Loved pool area, atmosphere in hotel casino areas
Stayed 4 nights in Apr 2024
Response from Guest Services on 2024/4/28
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Nicolas

Traveled with partner
I always love New York New York resort I was upset though because as I was checking out there was room service charges to my room for food and I explain to the hotel hostess that I never ordered room service they did take the charges off but I asked why the charges happen and the mistake was that sometimes people from other rooms call and mistaken the room number which is understandable but there needs to be a better structure on that because what if I paid it without realizing it or whatever the case be but the hostess was nice
Stayed 2 nights in Apr 2024
Response from Guest Services on 2024/4/28
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rabie

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Guest Services on 2024/4/28
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chelena Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! So many food options. Very clean, staff were friendly and helpful. We would stay there again.
Stayed 4 nights in Apr 2024
Response from Guest Services on 2024/4/28
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Christine

Traveled with group
The shower was terrible! No water pressure, water only covered a fraction of your body so you were freezing, couldn’t avoid having to step on extended floor drain which was painful. Fridge wasn’t cold at all and the nearest ice maker was 38 floors down.
Stayed 3 nights in Apr 2024
Response from Guest Services on 2024/4/28
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sean

Stayed 5 nights in Apr 2024
Response from Guest Services on 2024/4/29
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

6/10 Okay

Mackenzy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about hotel was great, but the food offered downstairs in the lobby is just dummy expensive, $50 for a pizza? Doesn’t sound very New York 😭
Stayed 5 nights in Apr 2024
Response from Guest Services on 2024/4/28
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay!!
Stayed 1 night in Feb 2024
Response from Guest Services on 2024/4/27
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Denisa Sue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Express check out didn't work staff had to handle,America restaurant food huge and good, reasonable for vegas
Stayed 3 nights in Apr 2024
Response from Guest Services on 2024/4/27
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on 2024/4/28
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from front of hotel. Roller coaster not too loud. At the end of the strip so walking far but monorail available in mgm across street. Prices of food in food court high. Great atmospher, greay access to road. Would definitely stay again
Stayed 5 nights in Apr 2024
Response from Guest Services on 2024/4/27
Thank you for staying with us. We appreciate your feedback and we're so glad you enjoyed your stay! We hope to see you soon!

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a fantastic place to say. Love the rooms.
Stayed 3 nights in Apr 2024
Response from Guest Services on 2024/4/27
Thank you for staying with us. We appreciate your feedback and we are so glad you enjoyed your stay!

10/10 Excellent

Cicely

Liked: Cleanliness, staff & service, property conditions & facilities
I liked being able to walk to the Dolby live hotel super close and convenient
Stayed 3 nights in Apr 2024
Response from Guest Services on 2024/4/27
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dustine, Clackamas

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love New York, New York. We stay there a lot. The piano bar is our favorite and those Rubens at the sandwich shop cannot be beat! The only thing I wish was better was the pet. It’s very small.
Stayed 3 nights in Apr 2024
Response from Guest Services on 2024/4/26
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I love this hotel. We love the layout and vibe. The rooms are so clean and the bed is super comfortable. We also love the location since it’s in the heart of the strip.
Stayed 3 nights in Apr 2024
Response from Guest Services on 2024/4/26
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on 2024/4/27
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Jakie Karina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect view
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/26
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heather Marie

Liked: Cleanliness, staff & service, property conditions & facilities
We live staying there
Stayed 3 nights in Apr 2024
Response from Guest Services on 2024/4/26
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

James, Winfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of great amenities, shops, and restaurants.
Stayed 3 nights in Apr 2024
Response from Guest Services on 2024/4/26
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 2024/4/27
Thank you for staying with us. We appreciate your feedback and hope you enjoyed your stay!

6/10 Okay

JON, Charleston

Traveled with group
Liked: Cleanliness
I knew what I was getting with rooms at NYNY so there were no surprises for the most part. The price was very reasonable. I will say their process for making your own keys was pretty crappy. There's just no reason for it other than not wanting to employ more staff to man the front desk. It was clumsy and slow.
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/26
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Mar 2024
Response from Guest Services on 2024/4/25
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nichole

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services on 2024/4/26
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options, near monorail .
Stayed 4 nights in Apr 2024
Response from Guest Services on 2024/4/25
Thanks for staying with us. We appreciate your feedback!