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Reviews of Hampton Inn & Suites Las Vegas-Red Rock/Summerlin

2.5 out of 5
Hampton Inn & Suites Las Vegas-Red Rock/Summerlin
4280 S Grand Canyon Dr, Las Vegas, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1002 reviews" "
Rating 8 - Good. 301 out of 1002 reviews" "
Rating 6 - Okay. 86 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 3 nights. Room was never cleaned or refreshed. We had to ask for clean towels. Room was quiet even next to the elevator. Bed was comfortable. Air conditioner was very noisy. Refrigerator froze things - had to throw away expensive fruits. Breakfast was good. Parking was convenient as was side door.
Stayed 3 nights in May 2024

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

jacinto

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how peaceful it was
Stayed 3 nights in Apr 2024

8/10 Good

Eric

Liked: Staff & service, amenities, property conditions & facilities
Property was clean and good
Stayed 1 night in Apr 2024

6/10 Okay

Donelda

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hard to find hotel location and outside dimly lighted area & signage
Stayed 1 night in Apr 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Summerlin Hampton Inn was very clean, the staff was friendly & helpful & the breakfast was great! They had more choices available than most - delicious scrambled eggs, not overcooked, country potatoes, bacon, toast, bagels or English muffins, fruit, make your own waffles, oatmeal, OJ, good coffee, & more. We would also recommend the nearby Blueberry Hill restaurant, good home style cooked food, generous portions & reasonable prices.
Stayed 1 night in Apr 2024

8/10 Good

Adele

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. It just needs a hot tub.
Stayed 2 nights in Apr 2024
Response from Christine on 2024/4/22
Thank you for the review.

10/10 Excellent

Saul

Stayed 4 nights in Apr 2024

8/10 Good

Ted

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Christine on 2024/4/8
Thank you for the review. We are happy that you enjoyed your stay.

10/10 Excellent

Marilyn

Traveled with partner
Nicely remodeled! Friendly staff & great breakfast!!!
Stayed 5 nights in Mar 2024
Response from Christine on 2024/4/1
Thank you for the review and comments. We are happy you enjoyed your stay.

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hampton Inn & Suites Las Vegas Summerlin was a good option for what we needed. We needed to be close to Summerlin and wanted something affordable. Our room was clean and everything was in working order. The beds were comfortable enough. The morning breakfast was good -- typical for a Hampton Inn and plenty of breakfast for us. My only two complaints are: 1) The carpet in the hallways was dirty and in need of cleaning. 2) The walls are pretty thin. We could hear everything in the room next door and down the hallway. For the second night I bought ear plugs at the Target nearby and I was able to get much better sleep than the first night.
Stayed 2 nights in Mar 2024
Response from Christine on 2024/4/1
We always appreciate hearing from our guests as it provides us anopportunity to improve our services.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christine on 2024/4/1
We appreciate the review and hope to see you again.

10/10 Excellent

Doru

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, easy access to everything, many restaurants around.
Stayed 4 nights in Mar 2024
Response from Christine on 2024/4/1
We appreciate your comments and are pleased you liked the area.

6/10 Okay

Ohannes, Pasadena

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Our room smelled
Stayed 3 nights in Mar 2024
Response from Christine on 2024/3/25
Please accept our apology. It is my understanding that our housekeeping department took corrective action to eliminate the odor when you reported it. We certainly would have changed your room if you had informed us the issue had not been resolved.

10/10 Excellent

Kim

Stayed 1 night in Mar 2024
Response from Christine on 2024/4/11
Thank you for the review. We are happy that you enjoyed your time with us.

10/10 Excellent

Karline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very conveniently located, and clean. Staff was friendly as well.
Stayed 2 nights in Mar 2024
Response from Christine on 2024/3/17
We appreciate the review and comments. I hope we will have the pleasure of seeing you again.

2/10 Terrible

Sogol

Disliked: Cleanliness, staff & service, property conditions & facilities
Not happy with my stay at all
Stayed 1 night in Mar 2024
Response from Christine on 2024/3/17
We apologize for the inconvenience and are happy we were able to resolve the issue for you.

8/10 Good

Richard, Pomona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Descent place to stay. Walls are thin.. Bedding was great rooms were clean reception staff great. Breakfast was pretty good. Overall it served it's purpose
Stayed 1 night in Mar 2024
Response from Christine on 2024/3/17
Thank you for the review and comments. If return to Las Vegas we hope you will select us again.

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for us this trip.
Stayed 1 night in Mar 2024
Response from Christine on 2024/3/10
We are happy that you enjoyed your stay with us.

10/10 Excellent

ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only issue is that the room was advertised as 1 sofa bed 1 king bed. There was no sofa bed. Mis advertisement
Stayed 2 nights in Feb 2024
Response from Christine on 2024/3/10
We appreciate hearing from our guests. We are alerting Expedia that the information regarding the room type you reserved has just a regular sofa, not a sofa bed.

10/10 Excellent

Yolanda

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Feb 2024
Response from Christine on 2024/3/5
We appreciate the review and are happy that you enjoyed your stay. Hope to see you again!

10/10 Excellent

GONZALO

Stayed 2 nights in Mar 2024
Response from Christine on 2024/3/25
We are happy that you enjoyed your stay with us and hope to see you again soon.

4/10 Poor

Jammie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christine on 2024/3/5
Thank you for staying with us,

6/10 Okay

Benjamin

Slightly worn. Needs update. Employees were great.
Stayed 3 nights in Feb 2024
Response from Christine on 2024/3/5
Thank you for the review. We appreciate receiving your feedback.

8/10 Good

giavonna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast being included and how the location was near the freeway. I wish our room had a large bath instead of the large shower but I assume that was because I didn’t pick the right room option. It was clean and felt taken care.
Stayed 1 night in Feb 2024
Response from Christine on 2024/2/22
Thank you for the review. We hope to see you again,

10/10 Excellent

Octavio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel it’s in great shape
Stayed 2 nights in Feb 2024
Response from Christine on 2024/2/10
We appreciate the review and thank you for staying with us.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Christine on 2024/2/10
Thank you for the review. We look forward to welcoming you back.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Christine on 2024/2/10
We appreciate your business and look forward to welcoming you back.

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Christine on 2024/1/17
We are very happy that you enjoyed your stay with us and thank you for the review. We hope you will come stay with us again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Christine on 2024/1/16
We appreciate the review and are happy that you enjoyed your stay with us.

10/10 Excellent

Teresita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Christine on 2024/1/16
Thank you for the review. We hope to see you again in the future.

8/10 Good

Dianne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Christine on 2024/1/16
We appreciate hearing from our guests. Thank you for the review.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never write reviews but the person who checked me in was great so I wanted to call that out! She was attentive and friendly. I like that the lobby area has a large sitting area with tables. The room I got is pretty spacious and comfortable.
Stayed 1 night in Jan 2024
Response from Christine on 2024/1/16
Thank you for the nice comment about our employee. We are happy that you enjoyed your stay with us.

10/10 Excellent

Vera

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the Hampton Inn at Las Vegas/Red Rock.
I went to Las Vegas to visit my son and his wife. Checking in at the Hampton Inn was very easy and I felt welcomed by Juanita. The hotel is centrally located for the activities I was going to do during my visit. The room was great, the bed was very comfortable, I slept all night. I enjoyed the breakfast, everything tasted good and the dining area was very neat & clean. The lady working the dining area was very nice and friendly. My whole experience was great, that is why I always go back there.
Stayed 2 nights in Jan 2024
Response from Christine on 2024/1/16
Thank you for the review and lovely comments about our hotel and staff. We hope to welcome you back soon.

10/10 Excellent

LYNNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Christine on 2024/1/4
Thank you for the review. We are happy that you enjoyed your stay.

10/10 Excellent

Mayra

Stayed 1 night in Dec 2023
Response from Christine on 2024/1/4
Thank you for the review. We are happy that you enjoyed your stay.

8/10 Good

Stephen

Traveled with group
Stayed 1 night in Dec 2023
Response from Christine on 2024/1/4
Thank you for the review. We hope to see you again.

10/10 Excellent

Joon

Stayed 2 nights in Dec 2023
Response from Christine on 2024/1/4
Thank you for the review. We are happy that you enjoyed your stay.

4/10 Poor

Alyssa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
2 stars…
Bed wasn’t comfy and air conditioner was extremely loud. Bathroom was nice. Condition of rooms are really outdated and not like the photos.
Stayed 1 night in Dec 2023
Response from Christine on 2024/1/4
We appreciate hearing from our guests, Thank you for your comments,

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and quiet. The service was friendly and enjoyable.
Stayed 1 night in Dec 2023
Response from Christine on 2024/1/4
Thank you for the review and nice comments. We are happy that you enjoyed your stay and hope we will see your again.

10/10 Excellent

Jeniffer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christine on 2024/1/4
Thank you for the review. We are happy that you enjoyed your stay.

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
The bathtub did not drain properly. The shampoo and soap were out in the shower. Air conditioner was noisy but when called they came and looked at it. The breakfast was good. Staff was great. Overall. Would stay there again.
Response from Christine on 2024/2/22
We always appreciate hearing from our guests and thank you for your comments. We hope to see you again in the future.

8/10 Good

Arlando, Selma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Christine on 2024/1/4
Thank you for the review. We hope to see you again.

10/10 Excellent

Simanu

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Nov 2023
Response from Christine on 2024/1/4
Thank you for the review. We are happy that you enjoyed your stay.

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room. Easy parking. Nice restaurant options nearby.
Stayed 2 nights in Nov 2023
Response from Christine on 2023/12/4
We appreciate the review and thank you for staying with us.

6/10 Okay

Jennifer

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Christine on 2023/12/4
Thank you for the review.

10/10 Excellent

Curtis W.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy
Stayed 1 night in Nov 2023
Response from Christine on 2023/12/4
We are happy that you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Christine on 2024/1/4
Thank you for the review. We are happy that you enjoyed your stay.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff need to be friendly at all times
Stayed 2 nights in Nov 2023
Response from Christine on 2023/11/28
We appreciate hearing from our guests.