室外游泳池

拉斯克魯塞斯-大學區凱藝套房飯店的評分

2.5 out of 5
拉斯克魯塞斯-大學區凱藝套房飯店
2200 S Valley Dr, Las Cruces, NM

評論

7.2

不錯哦

10 分,有夠讚;1004 則評論中有 282 則" "
8 分,不錯哦;1004 則評論中有 319 則" "
6 分,一般般;1004 則評論中有 192 則" "
4 分,不太好;1004 則評論中有 107 則" "
2 分,很糟糕;1004 則評論中有 104 則" "

7.4/10

整潔度

8.0/10

員工素質

6.6/10

設施服務

7.2/10

住宿環境和硬體

6.8/10

環保程度

評論

4/10 不太好

jinggang

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房间不隔音,异味太大
於 2022 年 6 月住了 1 晚
Harry. 於 2022年7月3日回覆
We are sorry you felt that way, but we noticed that you used all the amenities in the room, stayed for the entire stay, and you didn’t notified us about any issues in the room. However, we take every feedback seriously, and we’ll try to make it better anyway we can. Thank you for your feedback.

6/10 一般般

Geraldine

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
Rooms are small and cluttered
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月14日回覆
Dear Geraldine,Thank you for your kind feedback. We apologize if the size and layout of the rooms did not meet your expectations. Your feedback is valuable, and we will consider it as we strive to improve our accommodations. We appreciate your input and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 不錯哦

Carlenna

家庭旅遊
喜歡:員工素質和住宿環境和硬體
Need more parking needs some upgrades. For the price I paid I was expecting better
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月17日回覆
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the parking situation and any areas that may need upgrades. We'll take your comments into consideration to enhance our services and facilities for future guests. We hope to welcome you back for an improved experience.Sincerely, Hotel Manager

10/10 有夠讚

Keith

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was nice. Rate for the room was excellent. A clean safe place to stay the night and not haveto drop a c-note to do it.
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月9日回覆
Dear Keith,Thank you for your great feedback. We're delighted to hear that you found our staff to be nice and that you appreciated the excellent rate for your room! Providing a clean and safe environment for our guests is our top priority, and we're glad that we could offer you a comfortable place to stay without breaking the bank. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

10/10 有夠讚

Janet

寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Family run … Young people, (Perhaps the children, although not children) that were very polite and helpful. The pool looks beautiful, even though it is small, very well maintained.
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月15日回覆
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that our family-run atmosphere and attentive service made your stay enjoyable. Our team takes great pride in maintaining our facilities, including the pool, to ensure a pleasant experience for our guests. We hope to welcome you back soon for another memorable stay!Sincerely, Hotel Manager

10/10 有夠讚

Peggie

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
This property sits by the interstate and rail tracks, i heard the train and semi’s during the night. Free breakfast was ok. It was light, but area was clean
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月15日回覆
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise from the nearby interstate and rail tracks. We're glad you found our breakfast satisfactory and appreciated the cleanliness of the dining area. We'll certainly take your comments into consideration for future improvements. We hope to welcome you back for a more peaceful stay in the future.Sincerely, Hotel Manager

10/10 有夠讚

George

喜歡:設施服務
Nice place
於 2024 年 4 月住了 4 晚
Hotel Manager 於 2024年5月15日回覆
Dear Guest,Thank you for your kind words! We're thrilled to hear you enjoyed your stay with us. We hope to welcome you back soon for another great experience!Sincerely, Hotel Manager

8/10 不錯哦

Amy

於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月18日回覆
Dear Guest,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a pleasant experience overall. If there's anything specific you think we could improve to earn that fifth star next time, we'd love to hear it. We're committed to providing exceptional service and ensuring all our guests have a wonderful stay. We hope to welcome you back soon!Sincerely, Hotel Manager

4/10 不太好

Amy

情侶出遊
不喜歡:設施服務
The pool and hot tub were closed. Breakfast was minimal. Needs a deep clean and updating. A lot of stained towels and bedding had cigarette burns.
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年5月17日回覆
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear about your experience. Rest assured, we'll address these issues promptly to ensure a more pleasant stay for our future guests. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

2/10 很糟糕

Isaac,glendale

商務旅客, 家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nothing good about this place
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年5月17日回覆
Dear Guest,We're truly sorry to hear that your experience fell short of expectations. We're committed to improving and would appreciate any specific feedback you can provide to help us enhance our services.Sincerely, Hotel Manager

6/10 一般般

Leonil-Tita

情侶出遊, 團體旅遊
喜歡:員工素質
Quite
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月17日回覆
Dear Guest,Thank you for your concise feedback! We appreciate your input and will strive to enhance your experience in the future.Sincerely, Hotel Manager

2/10 很糟糕

Rudy,Albuquerque

情侶出遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
I dislike the yellow dirty towels, that place needs a good housekeeper. There was pee in the toilet, the bedss need to be replaced. It was dirty and old
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Dawn L.

家庭旅遊
喜歡:整潔度和員工素質
Unable to take food out of the breakfast area even if not taking back to room. Staff was short did not really engage during check-in.
於 2024 年 1 月住了 2 晚

2/10 很糟糕

ken

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Bedbug city tried to cancel but expedia lied about deadline to cancel. It was cancilable till 2pm I called at 8 am. Not possible. Dont stay here and dont use expedia. I never will again
於 2024 年 4 月住了 1 晚
Harry P. 於 2024年4月10日回覆
We are sorry you felt that way, but we are not sure what do you mean by bedbug city? We have no bedbug issues at our property. We have regular pest control service and pest control reports are clean. If you come, we’ll show you that our property is clean. Thank you for your review.

4/10 不太好

Mike

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
When we went to our assigned room after checkin, we found it had not been cleaned since the last guests-bed unmade, etc. Staff was helpful in moving us to another room. Pool was empty, and train noise was noticeable at night. Breakfast was minimal.
於 2024 年 4 月住了 1 晚

4/10 不太好

Ronald

情侶出遊, 商務旅客
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
The carpet was sticky. The shower head leaked. The bed was lumpy. The pillows were lumpy. The muffins at the continental breakfast were stale and old. There were men loitering outside their doors screaming at one another from room to room.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Melina

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
muy amable la persona que nos recibió, el desayuno muy bueno
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Ashley

於 2024 年 3 月住了 1 晚

2/10 很糟糕

XINGBO

於 2024 年 3 月住了 2 晚

2/10 很糟糕

Angelina

不喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Irma

於 2024 年 3 月住了 1 晚

8/10 不錯哦

Irma

商務旅客, 家庭旅遊
喜歡:設施服務
不喜歡:整潔度和住宿環境和硬體
When we arrived, the room had a strong stench of dust and foot sweat. This made it a little harder for us to fall asleep. As we proceeded to make our way to the restroom, we noticed cockroaches vacating the room.
於 2024 年 3 月住了 1 晚

2/10 很糟糕

Idalia

不喜歡:整潔度和住宿環境和硬體
Pool empty and full of dirt/trash- front desk always closed- you need to ring a bell to get the onsite-living family to come down from their home to see what you need.
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Jan

團體旅遊, 家庭旅遊
The hotel clerk was friendly and efficient! She made check-in fun with her sweet smile and great attitude! Thank you!!
於 2024 年 3 月住了 1 晚

4/10 不太好

Pam

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Check in staff was very nice. The lobby was locked and on a ring doorbell. But the ice and vending were also locked.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Gordon

情侶出遊, 商務旅客
喜歡:員工素質、設施服務和住宿環境和硬體
不喜歡:整潔度
Very friendly people. Nice room but cleanliness of the room leaves something to be desired. The breakfast bar needed to be supplied, we had to ask for more of everything.
於 2024 年 3 月住了 1 晚

2/10 很糟糕

lucila

於 2024 年 3 月住了 1 晚

8/10 不錯哦

Robert

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 2 月住了 1 晚

4/10 不太好

Joshua

不喜歡:整潔度和住宿環境和硬體
於 2024 年 2 月住了 1 晚

2/10 很糟糕

Jeremy

寵物同遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
First red flag was you have to be buzzed in and talk through a ring camera. Second red flag was my first room I got was dirty and not even clean. Beds messed up towels and cups everywhere. 3rd and final red flag, I was given a 2nd room and the lights, TV and shower weren't working. When I layed on the bed it was so uncomfortable and I was wondering why it was so hard and plastic. When I look at the mattress it had a bed bug cover on it and upon looking closer the bed bug case was ripped and I saw bed bug feces all over the sheets. I ended up leaving withing an hour of getting my room. Left the key in the room since the lady in front was ignoring me when I said I need a refund through the ring camera. As i was leaving i heard gunshots and a guy running for help. I'll be calling my bank to cancel their deposit and pet fee. Expedia refunded me that night. Place need to be shut down and updated severely. Do yourself a favor and spend the extra 30 bucks and get a clean reliable room somewhere else.
於 2024 年 2 月住了 1 晚
Harry. 於 2024年2月17日回覆
With do respect, simply not true. This gentleman didn’t even end up staying in the room, he took off due to personal reasons, and didn’t even talked to us. This same gentleman is trying to get some attention.

10/10 有夠讚

Romy

喜歡:整潔度、員工素質和住宿環境和硬體
The room was very spacious, King Bed super comfortable, shower had lots of pressure! Great value!
於 2024 年 2 月住了 1 晚
Harry. 於 2024年2月17日回覆
We appreciate your positive feedback.

8/10 不錯哦

Brenda,Tempe

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was fine
於 2024 年 2 月住了 1 晚
Harry. 於 2024年2月17日回覆
Truly appreciated.

10/10 有夠讚

Adrian

於 2024 年 2 月住了 1 晚
Harry. 於 2024年2月17日回覆
We are glad you stayed with us. Hope to see you again.

10/10 有夠讚

真實旅客

喜歡:員工素質
Aged but comfortable
Pleasant enough for simply 2 nights of sleeping and showering as we were out all day. The hotel is bit tired and could be cleaner: there was obvious dirt accumulation in corners of bathroom and one bed comforter was dirty on the edges. Bath towels had seen their better days. Shower head had good pressure and water was hot.
於 2024 年 2 月住了 2 晚
Harry. 於 2024年2月17日回覆
We are continually improving our hotel and we are glad to see your review and will implement your suggestions. Thank you.

6/10 一般般

Anton

不喜歡:整潔度
When I first went to use the toilet, it had gray water in there which I wasn’t pleased by. Also, the HVAC unit was really dusty and made the room smell like weed at times. Service was ok, and everything else was fine, but I can’t get over how dirty and somewhat dated the place is. Also, there were several chip in bed frames and walls that weren’t appealing to look at.
於 2024 年 2 月住了 2 晚

6/10 一般般

Denise

商務旅客
喜歡:員工素質
不喜歡:住宿環境和硬體
Overall, it met a need. And they are working on it. The linens for bed were newer. Carpet appeared new. But the towels were ancient. No batteries for the remote. Turned it on manually but could only get one channel. The sink was very slow to drain and the toilet was temperamental. Staff was great. Very nice. Property is well lit
於 2024 年 2 月住了 1 晚
Harry. 於 2024年2月17日回覆
We are sorry we didn’t meet your expectations, but we’ll implement your suggestions to improve our hotel. Thank you for staying with us and hope to see you again.

8/10 不錯哦

LANA

不喜歡:整潔度
The room was ok for the money. What wasn’t ok was absolutely no grass for dog to go. All that was for dogs was rocky area and my little guy had a hard time walking on the rocks. If you don’t have a grassy area for dogs, don’t advertise that you are pet friendly.
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Norman

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There wasn't any wash cloths. Had to use a.hand towel
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Jerry

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Edward

喜歡:整潔度、員工素質和住宿環境和硬體
Close to Oakwood Homes where I am visiting.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Linda

喜歡:整潔度、員工素質和住宿環境和硬體
The manager was nice and helpful. Clean room.
於 2024 年 1 月住了 1 晚

6/10 一般般

Brenda,Tempe

商務旅客, 家庭旅遊
喜歡:設施服務
The people at the front desk were very friendly and courteous and helpful. Coffee machines in the room had never been cleaned because I ran water through it 5 different times and the water still tasted like coffee when I was making tea. Not enough towels in the room. Had to ask for more.
於 2024 年 1 月住了 2 晚

6/10 一般般

Adam

喜歡:員工素質和住宿環境和硬體
.
於 2024 年 1 月住了 3 晚

4/10 不太好

Cynthia Cobos

親子旅遊
喜歡:員工素質
不喜歡:設施服務
O
於 2024 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Harry. 於 2024年1月28日回覆
Appreciate your feedback.

8/10 不錯哦

T

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

2/10 很糟糕

KJ

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
TERRIBLE!!! DO NOT STAY HERE!!! Where do we start- Dirty stained towels Blood on sheets yes actual blood Dirty floors. Bathroom and whole room disgusting Microwave full of rust When we showed the hotel manager he dismissed it all and started to try and blame us for using the towels. He even said that having rust in a microwave isn't bad for you omg...and dismissed the blood on sheets. Wow he was super impolite and not educated to health matters in his hotel. Will be reporting this to health and safety.

10/10 有夠讚

Rodney

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Roy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

MARK

情侶出遊, 寵物同遊, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great area to be in for the Mesilla valley area.
於 2024 年 1 月住了 2 晚