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Reviews of Homewood Suites by Hilton Lansing Eastwood

3 out of 5
Homewood Suites by Hilton Lansing Eastwood
2201 Showtime Drive, Lansing, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 184 out of 293 reviews" "
Rating 8 - Good. 58 out of 293 reviews" "
Rating 6 - Okay. 25 out of 293 reviews" "
Rating 4 - Poor. 14 out of 293 reviews" "
Rating 2 - Terrible. 12 out of 293 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Amber

Traveled with group, Business traveler, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Breakfast was always cold and ran out of toilet paper in the hotel. Room was not very clean and linens Did not fit the bed .
Stayed 3 nights in May 2024

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024

2/10 Terrible

Kayte

Traveled with family
Liked: Amenities
Disliked: Cleanliness
I have photos of what shape the hotel room was in. The fold out couch bed sheets were not changed and when we pulled it out the following came with it... a pop can scissors 3 candy bar wrappers and a light bulb. overall we did not think our room was clean at all! We will not be going back!
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside building had very nice design and decor.
Stayed 1 night in Feb 2024
Response from Christine Gillon-AGM on 2024/3/24
Thank you for the 5 star review!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, and nice area.
Stayed 1 night in Feb 2024
Response from Christine Gillon-AGM on 2024/3/24
Thank you for the perfet review!

4/10 Poor

Sarah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs new management
Heres the deal. The hotel is nice, really has potential to be great. Our room wasnt very clean, we only had 2 towels for 6 guests. No sheets for the pull out sofa, and the floor was super sticky. The young man that was working was very nice and did help get us towels and cleaned the floor but the room should be stocked and ready for the guests losted on the reservation. The pool was cloidy and green so we didnt get to use that even though that was a big part of why we booked. And then bfast was supposed to go until 9:30am but thwy started tearing it down at 9am. A couple of guests walked down and seen the half bar and left. The beds were some of the worst. There were a couple points i did like, decor was nice, room set up was great, shower worked well and drained and they had 2 rolls of tp open. None extra tho. Ultimately ifthe management was better, this hotel could be great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jessica M

Stayed 1 night in Feb 2024
Response from Christine Gillon-AGM on 2024/3/24
Thank you for the perfect review!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The pool was green. The bathroom in my room had some mold in the shower and rust marks on the wall behind the toilet.
Stayed 2 nights in Jan 2024

6/10 Okay

Kim

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Angelee

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughter had an amazing time celebrating her birthday, maybe next time the pool will be open with our next stay.
Stayed 1 night in Jan 2024

4/10 Poor

Randy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jeff

Stayed 1 night in Jan 2024

8/10 Good

Dayne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to great shopping and restaurants
Stayed 1 night in Jan 2024

4/10 Poor

Brandy

The pool was green, I would say the breakfast was not very impressive. The bed was dirty we couldn’t find the blind to pull down so therefore it was like sleeping in the parking lot. The lights were so bright through the window. The dishwasher was full of dirty dishes that we had no clean dishes. I felt like the maid they had to continue to go down to the desk to get towels, etc.. Now for the good! The girls seem to work hard at the desk and we’re very nice, however, we left with 2 credit card bills showing 70 some dollars each when she said it would only be $72 as a whole due to all the trouble why I walked away from the desk leaving it that way I’ll never know it irritates me at this point. I’m hoping Julie will take care of the situation and make the necessary credit card changes. We shall see. The coffee was good I thank you for that.
Stayed 1 night in Jan 2024
Response from Mariah Siler on 2024/1/3
Thank you for writing a review regarding your recent stay at our hotel. We appreciate when our guests take the time to let us know how we are doing. I sincerely apologize that your dishwasher was not working correctly. I have it noted that you did call down to the desk to inform us the night you checked in and I am glad that our desk agent was able to bring you clean dishes to your room until maintenance came in the next morning. That was the only issue I have on file as being reported. I will follow up with our maintenance team regarding the dishwasher to ensure that issue has since been addressed and resolved. I will also follow up with our staff regarding the other issues you mentioned in this review, thank you for bringing them to my attention. The morning you checked out you asked to split the bill evenly with another guest in your room so that is why there were two payments showing on the receipt. If you want to call the hotel to speak about your bill, I will be more than happy to go over it with you. Again, thank you for your review and I hope you will choose to stay with us the next time your travels bring you to Lansing.

10/10 Excellent

Letisia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on 2023/12/29
Thank you for staying with us and the perfect score!

4/10 Poor

Jason

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very rundown. Peeling wallpaper. Ironically, had same exact room as 4 months ago & tape used for decorations of some sort then by someone else was still on the wall!! Blind broke & fell down in Bedroom at 2am & I had to sleep with the parking lot light shining in my face. Family of 4 & only 2 bath towels in the room, so had to request more multiple times.
Stayed 3 nights in Nov 2023
Response from Christine Gillon-AGM on 2023/12/1
I have responded to your review left on our Hilton site as well as issuing you points for the inconvenience thank you for you review!

10/10 Excellent

bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Christine Gillon-AGM on 2023/12/1
Thank you for the perfect review! hopefully we can welcome you home again soon!

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite in the Area
We have a large family and we have repeatedly chosen to stay in a one bedroom suite here as it is the most comfortable with the most room in comparison to other hotels in the area from our experience. Also we love the location. We love the service there and the rooms. The cost is typically affordable too. Usually we enjoy breakfast at the hotel but this last time everything was cold and not much variety. Staff was also just in the kitchen not coming out to check or replensish anything so we were out of the staples like milk, cream cheese, hot water. That aside we will continue to stay here and hope these things get worked out.
Stayed 1 night in Oct 2023
Response from Christine Gillon-AGM on 2023/12/1
Thank you for the perfect review even with the issues you had! I have spoken with my kitchen staff and explained the importance of checking items and engaging with guests! I appreciate the positive feedback and we can't wait to welcome you home again soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Homewood Suites by Hilton Lansing Eastwood on 2023/10/5
Thank you for this perfect score!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town for a performance at the Wharton Center in East Lansing The hotel was a short, relatively easy drive away. Very nice property. Clean. Easy access from the Highway. I would stay here again.
Stayed 1 night in Oct 2023
Response from Christine Gillon-AGM on 2023/12/1
Thank you for the perfect review!

10/10 Excellent

Jack

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms polite staff
Stayed 1 night in Sep 2023
Response from Homewood Suites by Hilton Lansing Eastwood on 2023/9/22
Thank you so much for this review!

10/10 Excellent

Robert

Business traveler
Good location close to everything,quiet
Stayed 2 nights in Sep 2023
Response from Homewood Suites by Hilton Lansing Eastwood on 2023/9/14
Thank you so much for this perfect score, Robert. We really appreciate your buiness!

10/10 Excellent

Md

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Homewood Suites by Hilton Lansing Eastwood on 2023/8/25
Thank you so much for leaving us this perfect score! We hope to see you again.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice, professional, and hotel very clean.
Stayed 1 night in Aug 2023
Response from Homewood Suites by Hilton Lansing Eastwood on 2023/8/7
Thank you so much! So happy you enjoyed your stay.

8/10 Good

Jeffrey

Stayed 1 night in Jul 2023
Response from Homewood Suites by Hilton Lansing Eastwood on 2023/8/25
Thank you for leaving us a review about your stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Joyful
Amazing
Stayed 1 night in Jul 2023
Response from Homewood Suites by Hilton Lansing Eastwood on 2023/7/30
Thank for the perfect ten!

10/10 Excellent

Caroline

Stayed 1 night in Jul 2023
Response from Homewood Suites by Hilton Lansing Eastwood. on 2023/7/30
Thank you so much for this perfect score!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Josh D on 2023/6/27
Thank you so much for this perfect score, William!

6/10 Okay

Brandy

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
People doing burnouts in the parking lot, screaming in the parking lot- both happened around 10pm. Staff members passing out paychecks right next to the person attempting to check my family in.
Stayed 1 night in Jun 2023
Response from Josh D on 2023/6/26
We're sorry to hear that guests were being loud in the parking lot. Our quiet time begins at 10pm. While we do our best, we can't always control what's going on outside the building. We'll attempt to hand out checks more discreetly in the future.

6/10 Okay

natalie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Great location, very nice lobby and recreation area. Was able to secure an early check in, much appreciated since we just finished a marathon run. Upon arrival, strong smell from in room dishwasher. Dishwasher full of food and dirty dishes. Attempted to run the dishwasher would not work. We called the front desk, manager came to room attempted to run the dishwasher, she was very apologetic, however dishwasher still did not run. She promised to add point to our Hilton loyalty rewards card. She also offered to move us, group of 5 of us post marathon were already relaxing and didn’t not want to pack up and move. Hopefully we will be rewarded well for tolerating the smell of of a dirty dishwasher. We did notice food smeared on room blinds, very obvious. The ice machine did not work on our floor, manager did bring ice our room. I give the manager 5 stars the housekeeping 0.
Stayed 1 night in Jun 2023
Response from Josh D on 2023/6/18
Thank you for your business and for leaving us some honest feedback. We understand how these inconsistencies and inconvenience would be annoying after a long, active day. We hope you’ll give us another try when you visit the area next time.

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the hotel stay was excellent! I do not normally give excellent ratings in all areas but this hotel and staff from the front desk worker to the janitor to the breakfast staff everything and everyone was excellent. They deserve a 10 plus score.
Stayed 1 night in Jun 2023
Response from Josh on 2023/6/4
Thank you so much for the kind words, Andy! We appreciate you going out of your way to leave us feedback on your stay. The perfect score means a lot. Our staff works hard to make sure guests have a great experience.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to our weekend plans
Stayed 1 night in Jun 2023
Response from Josh on 2023/6/4
We’re so happy to hear you enjoy your stay!

4/10 Poor

Sarah

Liked: Cleanliness
Disliked: Property conditions & facilities
Tv Remote control didnt have a backing so they used blue painters tape to hold the batteries in. Super cheap and trash. Toilet ran non stop, riom smelled like cigarette smoke. Peep hole filthy.
Stayed 1 night in May 2023
Response from Josh D. on 2023/5/29
We're sorry you had a less than amazing experience at our hotel. These issues will definitely be addressed.

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond
The hotel was perfect location, clean, and more than met our needs.
Stayed 1 night in May 2023
Response from Josh D on 2023/5/21
So happy to hear you had a great experience. We hope to see you next time you’re in town.

4/10 Poor

Karen

Disliked: Cleanliness, property conditions & facilities
There was a completely pilled, blood stained blanket to use for the sofa couch. The couch and ottoman were "chewed". The pillows were stained. On our second night a bunch of outlets did not work.
Stayed 2 nights in May 2023
Response from Josh D on 2023/5/8
We're so sorry to hear about these troubles with your stay. It sounds like our management team was able to discuss this experience with you and handle these concerns accordingly.

6/10 Okay

Adam

.
Stayed 1 night in Apr 2023
Response from Josh D on 2023/5/4
Thank you for providing feedback on your stay. We’re sorry we weren’t able to make this a better experience this time.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Josh D on 2023/5/21
Thank you for this perfect score!

8/10 Good

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Our stay was a wonderful experience! Everyone was very friendly, the rooms were spacious and clean, and breakfast was decent.
Stayed 1 night in Apr 2023
Response from Josh D. on 2023/4/24
Thank you so much for this review. We appreciate your business and you taking time to leave us some feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and location in Lansing.
Great place to stay. Suite was clean. Staff was extremely helpful at night when I arrived. And, same staff member was accommodating when I had to check out early. Convenient location for the trip.
Stayed 3 nights in Mar 2023
Response from Josh D. on 2023/4/3
Thank you so much for this incredible review! Our staff works really hard so feedback like this goes a long way. We thank you again and hope to see you again!

6/10 Okay

Kirk

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Homewood 6 out of 10
Receptionist was anything but friendly, definite lack of professionalism. Zero eye contact, no friendly greeting ( barely a greeting) . Didn't state what room we were in or even direct us to the elevator. Not a big deal because we can read, but I would think that the person that checks in customers would be friendly at minimum. Homewood is a nice hotel and could do a better job finding a better personality to greet customers. She didn't address the amenities only breakfast time. Check in was fast and easy. Room was spacious and clean. Breakfast was lacking and Under prepared for the number people staying the night. Ran out of several selections 90 minutes for breakfast ended. Would probably not stay with Homewood again.
Stayed 1 night in Mar 2023
Response from Josh D. on 2023/4/3
Thank you so much for this detailed review, Kirk. We appreciate the honest feedback as well as your business. We will address this situation with our guest services agent in question and take this very seriously. We're happy to hear the rest of the stay was great and apologize for the unexpected number of late reservations that came in that weekend, causing our breakfast to be busier than expected. We hope you'll give Homewood another chance, if not our property specifically.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very spacious rooms!
Stayed 1 night in Mar 2023
Response from Josh D on 2023/3/25
Thank you so much for the kind words, Jennifer!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Josh D on 2023/2/27
Thank you for this perfect score!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it had lots of hot sex and quiet
Stayed 1 night in Jan 2023
Response from Josh D on 2023/1/27
LOL! We're happy to hear you were able to enjoy yourself and relax during your stay.

10/10 Excellent

Stacy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Josh D on 2023/1/17
Thank you so much for this review, Stacy. We appreciate your business as well as you taking the time to leave us a perfect score.

10/10 Excellent

BILLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Josh D on 2023/1/9
Thank you so much for this perfect score! We appreciate the review as well as your business.

10/10 Excellent

April

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for an early check and arrived earlier than expected, and I was still able to check in. The staff were all helpful and friendly. The hotel always smelt clean and sanitized. This is definitely a hotel I plan on staying in the future
Stayed 1 night in Dec 2022
Response from Josh D on 2022/12/12
So happy to hear we could get you taken care of, Melissa! Thank you for your business and for taking the time to leave us this excellent feedback. Hope to see you soon!

10/10 Excellent

Grace

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Very nice rooms with full kitchen. Comfortable beds.
Stayed 1 night in Dec 2022
Response from Josh D. on 2022/12/12
Thank you for this excellent review, Grace. We value your feedback and your business.

10/10 Excellent

Kevin

Stayed 1 night in Dec 2022
Response from Josh D. on 2022/12/12
Thank you so much for this perfect score.

6/10 Okay

Matthew, Gurnee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel, smells like the new state flower of Michigan.
Stayed 1 night in Dec 2022
Response from Josh D. on 2022/12/12
Thank you for this review. We‘re sorry about the actions of other guests during your stay.