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Reviews of Hilton Garden Inn Lansing West

3 out of 5
Hilton Garden Inn Lansing West
633 N Canal Rd, Lansing, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 396 out of 548 reviews" "
Rating 8 - Good. 100 out of 548 reviews" "
Rating 6 - Okay. 26 out of 548 reviews" "
Rating 4 - Poor. 11 out of 548 reviews" "
Rating 2 - Terrible. 15 out of 548 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, Lansing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything !!!
Stayed 2 nights in May 2024
Response from Amy, Front Office Supervisor on 2024/5/6
So very glad you enjoyed your stay and thank you so much for your high score! We look forward to serving your traveling needs again soon!

4/10 Poor

Kim

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The shower didn’t drain and when the silver cover was moved by my son it showed a ton of nasty hair and grime. Also, the shampoo containers were nearly empty. I complained and they got us a new room to shower in and complementary breakfast however for $180 a night I expected top cleanliness and was disappointed.
Stayed 1 night in May 2024
Response from Amy, Front Office Supervisor on 2024/5/6
So very sorry your stay wasn't as expected.

8/10 Good

K. Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amy, Front Office Supervisor on 2024/5/4
Thanks for your review!

10/10 Excellent

Karey, Covington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility and staff
Stayed 3 nights in Apr 2024
Response from Amy, Front Office Supervisor on 2024/5/4
Thank you for your high score! We hope you stay with us again soon!

10/10 Excellent

Manreet

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the safety after 11 pm you can only get in with that key that’s used for your room. Gave a lot of reassurance.
Stayed 1 night in Apr 2024
Response from Amy, Front Office Supervisor on 2024/5/4
Thank you for your high score! We love giving our guests the reassurance that they are safe and secure while staying with us and I'm so very glad you felt that way! We hope to serve your traveling needs again soon!

10/10 Excellent

Kelly

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Loved the pillows!
Stayed 1 night in Apr 2024
Response from Amy, Front Office Supervisor on 2024/5/4
Thanks for your high score, Kelly! So very glad you enjoyed your stay! Come back again!

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay here, was clean and modern. Loved the area also, so much to do.
Stayed 1 night in Apr 2024
Response from Amy, Front Office Supervisor on 2024/5/4
So very glad you enjoyed your stay and thank you so much for your high score! We hope you'll stay again if you find yourself in the area! :)

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amy, Front Office Supervisor on 2024/5/4
Thanks for your high score! So very glad you enjoyed your stay!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice a d convematr
Stayed 3 nights in Mar 2024
Response from Amy, Front Office Supervisor on 2024/5/4
I hope you enjoyed your stay with us and will stay with us again when next you're in the area!

8/10 Good

Vaniesha

Stayed 1 night in Mar 2024
Response from Amy, Front Office Supervisor on 2024/5/4
Thanks for your review!

10/10 Excellent

Kayla

Stayed 2 nights in Mar 2024
Response from Amy, Front Office Supervisor on 2024/5/4
Thank you so much for your high score! So glad you enjoyed your stay! Hope to see you again if you find yourself in the area :)

6/10 Okay

Julia

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Location close to highway and amenities. Room still had food in the fridge upon arrival and wasn’t as clean as it should be.
Stayed 1 night in Feb 2024
Response from Amy, Front Office Supervisor on 2024/3/2
I'm so very sorry your stay wasn't as exceptional as expected! I'll forward this to my housekeeping manager so we can avoid this issue in the future!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff very polite eat in the restaurant BLUME WAS EXCELLENT.
Stayed 2 nights in Feb 2024
Response from Amy, Front Office Supervisor on 2024/2/28
Thank you so much for your high score and kind words! So very glad you enjoyed your stay with us! We look forward to serving your traveling needs again should you find yourself in the area!

8/10 Good

Stephanie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping. Restaurant in the hotel was good
Stayed 1 night in Feb 2024
Response from Amy, Front Office Supervisor on 2024/2/26
Good afternoon, Stephanie! So glad you enjoyed your stay with us! We look forward to serving your traveling needs again soon!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice.
Stayed 1 night in Feb 2024
Response from Amy, Front Office Supervisor on 2024/2/20
Thank you for your high score and kind words, Karen! So very glad you enjoyed your stay! We look forward to serving your traveling needs again soon!

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Amy, Front Office Supervisor on 2024/2/13
Thank you for your high score! So very glad you enjoyed your stay! We look forward to seeing you again when next you're in the area!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The agent at check in was very friendly, and fast.
Stayed 1 night in Feb 2024
Response from Amy, Front Office Supervisor on 2024/2/13
Thank you so very much for your high score and kind words! So very glad you enjoyed your stay! We look forward to seeing you again when next you're in the area!

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Did not get what I paid for
Property and room were in good clean condition. My complaint was regarding the pool. I booked this hotel specifically for the pool and hot tub. We had to visit family new years day and that night was my step-son’s last day of Christmas break so we planned to play in the pool all night and the next morning. HOWEVER, we got up the next morning and was informed the pool was closed for cleaning all morning. So we were not able to spend the morning doing what we paid and planned to do. I was so annoyed we checked out immediately. I understand the need to clean the pool and its area but this is something that should have been done after normal checkout hours when it’s less likely to affect paying guests. Not having got what I paid for in this stay, I will never stay at this location again.
Stayed 1 night in Jan 2024
Response from Amy, Front Office Supervisor on 2024/1/18
So very sorry you were disappointed with your stay, Jennifer. If I remember correctly, our pool had been contaminated and had to be shut down so it could be treated. I'm truly sorry it affected your stay. I hope you change your mind and give us another try in the future!

2/10 Terrible

Ronnie

Disliked: Staff & service, property conditions & facilities
No water for toilet, bathroom door hanging off track. No apology from front desk when called for new room
Stayed 1 night in Dec 2023
Response from Amy, Front Office Supervisor on 2024/1/3
Hello, Ronnie. I'm so sorry you weren't happy with your stay. I thought I apologized a few times for the issues you had with your room and got you into another better room as soon as I could. I hope you give us another try when next you're in Lansing!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amy, Front Office Supervisor on 2023/12/26
Thank you for your high score! We're so very glad you enjoyed your stay with us and we look forward to serving your travel needs again when you're in the Lansing area!

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amy, Front Office Supervisor on 2024/1/3
Thank you for your high score, Mr. Wallace! We look forward to serving your traveling needs the next time you're in the area!

10/10 Excellent

Regina, Martin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amy, Front Office Supervisor on 2023/12/18
Thank you for your high score, Regina! We're so very glad you enjoyed your stay and we look forward to serving your traveling needs again soon if you find yourself in the area!

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Amy, Front Office Supervisor on 2024/2/13
Thank you for your high score! So very glad you enjoyed your stay, Roy! We look forward to seeing you again when next you're in the area!

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Liked the friendliness and helpfulness of the staff. Did not like the lighting system in the room. Dislikes the way the bathroom door sliding closed and possibly catching my fingers and did not provide complete privacy.
Stayed 2 nights in Nov 2023

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel
Stayed 1 night in Nov 2023
Response from Amy, Front Office Supervisor on 2023/11/28
Thank you for your high score and kind words! We work hard to make sure your stay is enjoyable and memorable! We look forward to serving your traveling needs again soon!

8/10 Good

Peniel-Melech

Liked: Staff & service
N/a
Stayed 1 night in Nov 2023

8/10 Good

Darin

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice place few small issues.
Although for the most part the room and hotel were great, which is good because it is a pretty new property, however the bathroom door would close all the way and was very hard to open once closed. The other issue was after taking some of my bags down to my car I came back to find house keeping assumed I checked out, so I figured I'd go get something to eat and let them finish, unfortunately they took pretty much the rest of the time I had left so I was somewhat disappointed that I was essentially checked out at 10am.
Stayed 1 night in Nov 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charge $9 for a 4 item continental bar… ridiculous. Other than that a great place
Stayed 2 nights in Nov 2023
Response from Amy, Front Office Supervisor on 2023/11/6
Thank you for your high score! I'm so very sorry our breakfast left more to be desired for you. With food costs and shipping being the way they are, sometimes we aren't able to get everything on the menu. I hope you keep us in mind the next time you're traveling to Lansing!

10/10 Excellent

Kristin

Stayed 2 nights in Nov 2023
Response from Amy, Front Office Supervisor on 2023/11/28
Thank you for your high score! So glad you enjoyed your stay and we look forward to serving your traveling needs again soon!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Room 221 usb outlet does not work in all three outlets, room clean , employees friendly, no written instructions in room on services, not everyone wants to scan a code to find out information Not happy with Mis leading from website breakfast in the morning
Stayed 1 night in Nov 2023
Response from Amy, Front Office Supervisor on 2023/11/6
Hello, James! Our website states that all dining is available in our restaurant. I'm so very sorry I didn't clarify that would be an additional purchase when I checked you in. If you choose to try us again, I'll be sure to include two free breakfast vouchers for your stay! Safe travels to you!

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amy, Front Office Supervisor on 2023/10/31
Thank you for your high score! We're so very glad you enjoyed your stay and we look forward to serving your traveling needs again soon!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amy, Front Office Supervisor on 2023/10/27
Thank you so much for your high score! We're so very glad you enjoyed your stay with us and we look forward to serving your traveling needs again soon!

10/10 Excellent

Lynne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the front desk help at check in was so warm and inviting, it made me forget how mad I was at my car rental navigation system. I rested very comfortably, however the T.V programming selection did not really have much to offer. Fortunately I was busy working and too tired to watch a lot of TV.
Stayed 2 nights in Oct 2023
Response from Amy, Front Office Supervisor on 2023/10/31
Thank you for your high score and kind words! We're glad you felt at home here with us! So very sorry our channel selection wasn't what you were looking for. We hope you still consider us when thinking of your traveling needs!

10/10 Excellent

Marla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect - easy check in and out. Clean and prompt service. Would definitely stay there again!
Stayed 3 nights in Oct 2023
Response from Amy, Front Office Supervisor on 2023/10/23
Thank you so much for your high score and wonderful review! We work hard to make sure everyone enjoys their stay as you have! We look forward to serving your traveling needs again soon!

10/10 Excellent

Kyla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very nice! Staff was super friendly and welcoming!
Stayed 1 night in Oct 2023
Response from Amy, Front Office Supervisor on 2023/10/23
Thank you so much for your great review and kind words, Kyla! We strive to make each guests' experience rich and unique! We look forward to serving your traveling needs again soon!

8/10 Good

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was given a room that was not cleaned yet looked like someone was still using it but the staff made it right and found me another room, all was good. Would definitely recommend this place and if I’m ever back in the area I will be stay here
Stayed 2 nights in Oct 2023
Response from Amy, Front Office Supervisor on 2023/10/23
Hi, Josh! So very glad we were able to make your stay right and you enjoyed your time here! We look forward to serving your traveling needs again soon!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amy, Front Office Supervisor on 2023/10/23
Thank you so much for your high score! So very glad you enjoyed your stay with us! We look forward to serving your traveling needs again soon!

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and bed. Great place to crash after watching our Spartans.
Stayed 1 night in Oct 2023
Response from Amy, Front Office Supervisor on 2023/10/23
So very glad you enjoyed your room and stay with us despite the outcome of the painful to watch football game, lol! We look forward to serving your traveling needs again soon!

10/10 Excellent

Dawn

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight with late arrival. We were checked in and relaxing in no time!
Stayed 1 night in Oct 2023
Response from Amy, Front Office Supervisor on 2023/10/23
So very glad your stay with us! We look forward to serving your traveling needs again soon!

10/10 Excellent

Annie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were attentive & wonderful to stay with.
Stayed 2 nights in Oct 2023
Response from Amy, Front Office Supervisor on 2023/10/21
Thank you so much for high score and kind words! I'll be sure to pass them along to the staff! Safe travels to you!

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and great service
Stayed 1 night in Oct 2023
Response from Amy, Front Office Supervisor on 2023/10/16
Thank you so much for your high score and kind words! I'll be sure to pass those along! We look foward to serving your traveling needs again soon!

10/10 Excellent

Shonda

Stayed 3 nights in Oct 2023
Response from Amy, Front Office Supervisor on 2023/11/2
Thank you so much for your high score! We're so very glad you enjoyed your stay with us and we look forward to serving your traveling needs again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amy, Front Office Supervisor on 2023/10/27
Thank you for your high score! We are so very glad you enjoyed your stay with us! We look forward to serving your traveling needs again soon!

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Amazing! The hotel was clean and the hospitality was great!! Overall I am very pleased!
Stayed 1 night in Oct 2023
Response from Amy, Front Office Supervisor on 2023/10/9
Thank you so much for your high score and kind words! I'm so very glad you enjoyed your stay! We look forward to serving your traveling needs again soon!

10/10 Excellent

vern

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome time here 😎
Stayed 1 night in Oct 2023
Response from Amy, Front Office Supervisor on 2023/10/9
Thank you for your wonderful review! We are so very glad you enjoyed your stay and we hope to serve your travel needs again soon!

10/10 Excellent

vern

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Oct 2023
Response from Amy, Front Office Supervisor on 2023/10/9
So very glad you enjoyed your stay with us! We look forward to serving your traveling needs again soon!

8/10 Good

Blia

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Amy, Front Office Supervisor on 2023/10/2
Thank you for your review! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Aug 2023
Response from Amy, Front Office Supervisor on 2023/10/4
So glad you were able to enjoy your stay! We look forward to serving your traveling needs again soon!

10/10 Excellent

allison

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptionally amazing at this property!
Stayed 2 nights in Sep 2023
Response from Amy, Front Office Supervisor on 2023/9/30
Thank you for comments about our amazing staff! I'll be sure to pass them along! We hope you consider us for your traveling needs again soon! Have a great day!

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay - and Horrocks across the street is a great place for people to visit!
Stayed 3 nights in Sep 2023
Response from Amy, Front Office Supervisor on 2023/10/4
Thanks for your great review! Horrock's is a wonderful place, thank you for recommending it! We look forward to taking care of your traveling needs again soon!