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Reviews of Fairfield Inn & Suites by Marriott Lancaster Palmdale

2.5 out of 5
Fairfield Inn & Suites by Marriott Lancaster Palmdale
43919 20th Street West, Lancaster, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 225 out of 285 reviews" "
Rating 8 - Good. 37 out of 285 reviews" "
Rating 6 - Okay. 5 out of 285 reviews" "
Rating 4 - Poor. 5 out of 285 reviews" "
Rating 2 - Terrible. 13 out of 285 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the room, everything was clean
Stayed 1 night in May 2024

10/10 Excellent

Sharon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was in Lancaster for business, and it suited all my needs.
Stayed 2 nights in May 2024

8/10 Good

Joan, Novato

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were very friendly and helpful.
Stayed 1 night in May 2024

10/10 Excellent

Nayeli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in May 2024
Response from Leslie Ann on 2024/5/10
Nayeli, Thank you so much for taking the time to share your wonderful review of Fairfield Inn & Suites by Marriott Lancaster Palmdale! We are thrilled to hear that you enjoyed your stay and that we exceeded your expectations.

8/10 Good

Constance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. My only issue was the noise of the fan in the room made sleeping hard for me.
Stayed 2 nights in May 2024
Response from Leslie Ann on 2024/5/6
Constance, thank you for this great review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale. We hope to have you stay with us again soon.

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was great and very accommodating.
Stayed 1 night in May 2024
Response from Leslie Ann on 2024/5/6
Rex, thank you for this great review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale. We hope to have you stay with us again soon.

10/10 Excellent

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Leslie Ann on 2024/5/6
Pamela, thank you for this great review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale. We hope to have you stay with us again soon.

10/10 Excellent

Juan, Fairfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Leslie Ann on 2024/4/29
Juan, thank you for this wonderful review about your recent stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale. We hope to see you again soon.

10/10 Excellent

Inge

A very pleasant, friendly staff. Exceptionally clean and comfortable.
Stayed 1 night in Apr 2024
Response from Leslie Ann on 2024/4/29
Inge, thank you for this wonderful review about your recent stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale. We hope to see you again soon.

8/10 Good

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I thought this was a great place to stay, but our tv didn’t work and me and my husband wanted to watch TV after a long day. It was late, so we didn’t want to bug the front desk, but the showers and everything was great, and a very comfortable bed! I also enjoyed the complimentary breakfast. very delicious with a lot of options
Stayed 1 night in Apr 2024
Response from Leslie Ann on 2024/4/29
Amber, we appreciate your feedback about your recent stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale. We hope to see you again soon.

10/10 Excellent

Norma

Stayed 1 night in Apr 2024

10/10 Excellent

Eva

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean, very friendly staff.
Stayed 1 night in Apr 2024
Response from Leslie Ann on 2024/4/22
Eva, thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale. We look forward to you visiting again soon!

10/10 Excellent

Alice, Canyon Country

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warning customers that hotel not responsible For any damage done to your car.
Stayed 1 night in Apr 2024
Response from Leslie Ann on 2024/4/22
Alice, thank you for your feedback about your recent stay with us. We hope to have you stay with us again in the future!

2/10 Terrible

Farrah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Leslie Ann on 2024/4/22
Farrah, Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area.

10/10 Excellent

alison

Liked: Amenities
Very clean
Stayed 1 night in Mar 2024
Response from Leslie Ann on 2024/4/18
Alison, Thank you for taking the time to leave a review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale. We hope to have you stay with us again in the future.

10/10 Excellent

oleg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2024
Response from Leslie Ann on 2024/4/9
Oleg, thank you for this wonderful review about your recent stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale. We hope to have you stay with us again in the future.

10/10 Excellent

Janiqua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leslie Ann on 2024/4/9
Janiqua, thank you for this wonderful review about your recent stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale. We hope to have you stay with us again in the future when you visit the area.

2/10 Terrible

Joaquin

Traveled with family
Liked: Amenities
Went well until i woke up super sweaty. Zero power reserve. I called front end to see if power was out and no one ever answered. I took the 4 flights of stairs to go to the front end and they just said power went out and that was all i got from them. The power came back after two hours of me sweaty in my room. I won’t be staying here anymore
Stayed 1 night in Mar 2024
Response from Leslie Ann on 2024/4/1
Joaquin, Thank you for this honest feedback. We know this experience has tarnished your perception of our hotel, and we hope you'll give us another chance in the future. We can assure you that we are committed to improving guest communication and addressing any shortcomings in our procedures.

2/10 Terrible

Andrew

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Taking a shower opened the door to get out and shower door snapped off the hinges and hit me and I fell. After 10 min laying on the floor hobbled up and called down stairs. They sent handy man to fix door not check on me. Continued downstairs to speak to someone only to be told to wait manager was doing interviews. After 15 min of waiting and needing to go to work I got up grabbed my bags and limped out of this hotel. Not a great experience at all.
Stayed 1 night in Mar 2024
Response from Leslie Ann on 2024/4/1
Andrew, Thank you for bringing this to our attention. We sincerely apologize for the shortcomings in service you experienced. We hope to have you stay with us again where we can provide you with a 5-star stay!

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better restaurants
Stayed 1 night in Mar 2024
Response from Leslie Ann on 2024/4/1
Stacy, Thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We look forward to your return in the future!

10/10 Excellent

JaVahna

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leslie Ann on 2024/4/1
JaVahna, Thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We look forward to your return in the future!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from Leslie Ann on 2024/4/1
Jeremy, Thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We look forward to your return in the future!

10/10 Excellent

Ray

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place!!!!
Stayed 1 night in Mar 2024
Response from Leslie Ann on 2024/4/1
Ray, Thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We look forward to your return in the future!

10/10 Excellent

Gegham, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
💎
Stayed 1 night in Mar 2024
Response from Leslie Ann on 2024/4/1
Gegham, Thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We look forward to your return in the future!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Leslie Ann on 2024/4/1
Paul, Thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We look forward to your return in the future!

10/10 Excellent

Maria

Stayed 1 night in Mar 2024
Response from Leslie Ann on 2024/4/9
Maria, thank you for this wonderful review about your recent stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale. We hope to have you stay with us again in the future.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. New hotel.. Friendly staff. Will return
Stayed 1 night in Mar 2024
Response from Leslie Ann on 2024/3/14
Andrea, thank you for this wonderful review about your stay with us at Fairfield Inn & Suites Lancaster Palmdale. We look forward to your return!

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leslie Ann on 2024/3/11
Aldo, thank you for this wonderful review about your recent stay with us at Fairfield Inn & Suites Lancaster Palmdale! We hope to see you again soon!

10/10 Excellent

JOSE

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and service very good Thank you
Stayed 1 night in Mar 2024
Response from Leslie Ann on 2024/3/11
Jose, thank you for this delightful review about your recent stay with us at Fairfield Inn & Suites Lancaster Palmdale! We look forward to your return soon!

10/10 Excellent

DeeAnn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Mar 2024
Response from Leslie Ann on 2024/3/11
DeeAnn, thank you for this wonderful review about your recent stay with us at Fairfield Inn & Suites Lancaster Palmdale! We look forward to your return soon!

10/10 Excellent

Paul

Stayed 4 nights in Dec 2023
Response from Leslie Ann on 2024/3/11
Paul, thank you for this wonderful review about your recent stay with us at Fairfield Inn & Suites Lancaster Palmdale! We look forward to your return soon!

8/10 Good

Celin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Leslie Ann on 2024/3/5
Celin, thank you for taking the time to leave a great review about your recent stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale!

8/10 Good

Du

Stayed 1 night in Mar 2024
Response from Leslie Ann on 2024/4/1
Du, Thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We look forward to your return in the future!

10/10 Excellent

Jacque

Stayed 1 night in Feb 2024
Response from Leslie Ann on 2024/4/1
Jacque, Thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We look forward to your return in the future!

10/10 Excellent

Julio

Traveled with family and small children
Liked: Cleanliness, amenities
Nice property
Stayed 1 night in Jan 2024
Response from Leslie Ann on 2024/2/26
Julio, thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We look forward to your return in the future!

10/10 Excellent

Victor, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Leslie Ann on 2024/2/21
Victor, thank you for this wonderful 5-star review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We hope to have you visit again soon!

10/10 Excellent

Tatyana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Leslie Ann on 2024/2/21
Tatyana, thank you for this great review about your recent stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale. We hope to have you stay with us again in the future!

10/10 Excellent

al

Stayed 1 night in Feb 2024
Response from Leslie Ann on 2024/4/1
Al, Thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We look forward to your return in the future!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and management helped with my check-in and saved me. It was nice to have someone take the time.
Stayed 1 night in Feb 2024
Response from Leslie Ann on 2024/2/21
Stephen, thank you for this great review about your recent stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale. We hope to have you stay with us again in the future!

4/10 Poor

James

Stayed 1 night in Feb 2024
Response from Leslie Ann on 2024/2/12
James, thank you for your feedback about your recent stay with us. We hope to serve you again in the future!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Leslie Ann on 2024/2/5
Guest, Thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We hope to see you again in the future!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant , quiet, clean,
Stayed 1 night in Jan 2024
Response from Leslie Ann on 2024/2/5
Ana, Thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We appreciate the wonderful feedback!

10/10 Excellent

Ronelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent condition of the hotel and its facilities and staff service.
Stayed 1 night in Jan 2024
Response from Leslie Ann on 2024/2/5
Ronelyn, Thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We hope to see you again in the future!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable and very clean. The front desk receptions was really nice. Would highly recommend
Stayed 2 nights in Jan 2024
Response from Leslie Ann on 2024/1/23
Maria, thank you for this great review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale. We look forward to your return.

10/10 Excellent

Leo

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
I had 2 rooms over the weekend. 1 room had no issues but the other room was given to us not clean with yhe promise it was going to be clean. Unfortunately 6 hrs later the room was still in the same condition. I called the desk and i had to move to another room that was cleaned.
Stayed 1 night in Jan 2024
Response from Leslie Ann on 2024/1/23
Leo, we apologize for the inconvenience. We appreciate you taking the time to leave your feedback.

10/10 Excellent

JUAN

Stayed 1 night in Jan 2024
Response from Leslie Ann on 2024/1/23
Juan, thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Leslie Ann on 2024/1/11
Cynthia, thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We look forward to your return in the future!

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from Leslie Ann on 2024/1/26
Karen, thank you for this wonderful review about your stay with us at Fairfield Inn & Suites by Marriott Lancaster Palmdale! We look forward to your return.

10/10 Excellent

Ruben

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leslie Ann on 2024/1/8
Ruben, thank you for your review. We hope you'll consider staying with us again the next time you're in the Lancaster Palmdale area. We'd love to welcome you back!

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Leslie Ann on 2024/1/8
Ramon, your review is truly appreciated. It means the world to us to know that we met your expectations and provided you with a comfortable and enjoyable stay at Fairfield Inn & Suites by Marriott Lancaster Palmdale.