We booked this hotel in Lake Placid through Expedia based on the great reviews, planning to celebrate my wife’s birthday there. I informed the property in advance that we’d be arriving late (around 10:30 PM), and they sent me instructions and a door code. After a long 6-hour drive, we arrived exhausted — only to find the room had not been cleaned at all after the previous guest. Trash, dirty towels, unmade bed — it was disgusting.
There was no staff on site (they close after 9 PM), and the number they gave for check-in assistance didn’t answer calls or texts. We tried multiple times — no response.
We had no choice but to find another hotel late at night. It was stressful, disappointing, and completely ruined the experience. This is unacceptable for any guest, especially when you pay in advance and follow all instructions.
Avoid this place unless you’re willing to risk showing up to a dirty, unprepared room with no way to contact anyone for help.