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Reviews of WoodSpring Suites Lake Charles

2.5 out of 5
WoodSpring Suites Lake Charles
3202 N. Power Center Parkway, Lake Charles, LA

Reviews

6.2
Rating 10 - Excellent. 141 out of 597 reviews" "
Rating 8 - Good. 120 out of 597 reviews" "
Rating 6 - Okay. 103 out of 597 reviews" "
Rating 4 - Poor. 73 out of 597 reviews" "
Rating 2 - Terrible. 160 out of 597 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to check in after booking, and they told no rooms were available after i already paid for the room
Stayed 1 night in May 2024

2/10 Terrible

Johnny

No-one is at the front desk...I've paid already and im standing here with family outside
Stayed 1 night in May 2024

2/10 Terrible

Brian

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This day was completely horrendous they were absolutely rude they pretty much kicked us out and told us that we could not renew because we asked that they were not called why we were still staying there for the prior complaints that we had made but yet someone at your establishment at Expedia did call and they got word that it was us to complain and they would not allow us to renew and with it being memorial Day weekend put us in a really bad predicament on somewhere else to look at and we are completely unhappy with both Expedia and woodspring suites
Stayed 1 night in May 2024
Response from Joseph Jack on 2024/5/20
Our apologies for the issues with your stay. We ill use this information for future stays

2/10 Terrible

Devetrick

Disliked: Staff & service
Room Was Suppose To Have 2 Beds Power Was Out The Day Prior Was Never Updated. Had To Get Front Desk Clerks To Get Access To Rooms Left Hotel Early
Stayed 2 nights in May 2024
Response from Joseph Jack on 2024/5/17
We appreciate your feedback, our apologies for the issues with your stay. We will use this information to improve future stays.

2/10 Terrible

Devin

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room was dirty didn’t have room service stayed there for a week it rained and the bathroom leaked and the window on the 4th floor people were nice but it wasn’t clean
Stayed 7 nights in May 2024
Response from Joseph Jack on 2024/5/17
Our apologies for the issues with your stay. We appreciate your feedback and will use it to improve future stays.

10/10 Excellent

Kendrick

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Joseph Jack on 2024/5/13
We are happy you enjoyed your stay. Thank you for your feedback

2/10 Terrible

Kristy, porter

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the dirtiest hotel ever. When I arrived the clientele looked very sketchy and the room smelled heavy of drugs. The person above us started moving furniture or something around at 11:30 pm and the noise continued through the early morning. Terrible customer service, terrible staff.
Stayed 1 night in Apr 2024
Response from Joseph Jack on 2024/5/3
Our apologies on the issues you encountered with you stay. We appreciate the information provided and will use it for future stays.

4/10 Poor

Greg

Disliked: Amenities, property conditions & facilities
No -smoking hotel that smells of cigarettes. Cigarette burn marks in barhroom. Air conditioner poor and no internet.
Stayed 2 nights in Apr 2024
Response from Joseph on 2024/4/25
Thank you for your feedback. Out apologies that we did not meet your needs during your stay with us. We will make future efforts to correct these issues.

10/10 Excellent

Leonard

Stayed 1 night in Apr 2024
Response from Joseph Jack on 2024/5/11
Thank you for your feedback an we are happy you enjoyed your stay.

2/10 Terrible

Shasha

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The outside of the property was well keep up, clean, and secluded. The staff was very friendly, accommodating, and polite. The room had an old moldy, musty smell. There were dead bugs in the room and the cabinets and drawer were broken and missing. The a/c needed to be serviced and clean the smell reaked coming from it. The room was infested with roaches everywhere. We look a lost and left. The outside was nothing compared to what we entered in
Stayed 1 night in Apr 2024
Response from Joseph Jack on 2024/5/3
Our apologies on the issues you encountered with you stay. We appreciate the information provided and will use it for future stays.

8/10 Good

stephanie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my stay. It was clean. Good staff
Stayed 1 night in Apr 2024
Response from Joseph Jack on 2024/5/3
Thank you for your stay

2/10 Terrible

Adriana Itzel

Stayed 8 nights in Mar 2024
Response from Joseph on 2024/4/25
Our apologies that you did not enjoy your stay with us. We will make future efforts to correct issues that have caused corcern.

10/10 Excellent

Farrah

Stayed 1 night in Mar 2024
Response from Joseph on 2024/4/25
Thank you for feed back we are happy that you enjoyed your stay!!

4/10 Poor

dianne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are so nice when i did the check in but when i do check oit they teld me the i have a balance and they charge me another they
Stayed 2 nights in Mar 2024
Response from Joseph Jack on 2024/5/3
Our apologies on the issue you encountered with you stay. We appreciate the information provided and will use it for future stays.

2/10 Terrible

Heath

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was rude. The room was very nasty bed sheets had stain on them. There was no toilet paper. We did not stay at the property we left and went else where. Woodspring suits was one of the worst places i have seen in a while. I would not recommend it for anyone to stay there.
Stayed 1 night in Mar 2024
Response from Joseph Jack on 2024/5/3
Our apologies on the issues you encountered with you stay. We appreciate the information provided and will use it for future stays.

2/10 Terrible

Erica

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Booked 2 rooms they gave me one room on the 3rd floor the other room on the 4th. Make it too the room toliet stopped out,phone didnt work to call down stairs. Elevator went out because. So had to take the stairs. After a hour Elevator came back up staff said it was over heated. Then as we was leaving a pitbull jumped on me and my sister. So we got off and had to wait again for another Elevator. So it wasn't a good night at all. Its dog friendly and u can tell by the smell in the hallway
Stayed 1 night in Mar 2024
Response from GM on 2024/3/12
Dear Value Guest, We would like to apologize for the inconvenience caused to you with the issues you encounter while stay with us. As this is not the experience, we want our guests to have while stay with us. We also have policy in place pets with us being a pet friendly hotel.

8/10 Good

Donald

Business traveler
Did not like the area around property.Shady people hanging around near by.
Stayed 1 night in Mar 2024
Response from Joseph Jack on 2024/5/3
Our apologies on the issues you encountered with you stay. We appreciate the information provided and will use it for future stays.

2/10 Terrible

Joey

Stayed 4 nights in Feb 2024
Response from Joseph Jack on 2024/5/3
Our apologies on the issues you encountered with you stay. We appreciate the information provided and will use it for future stays.

2/10 Terrible

Kashanna

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/16
Dear Valued Guest,We would like to apologize for the issues you encountered while stay with us. I have met with the front desk and housekeeping staff to ensure we are following the proper procedures when it comes to cleanliness, product quality that we are presenting to our guest. Thank you for choosing to stay with us.

10/10 Excellent

MidNite

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are awesome & they make your stay very convenient. I recommend this hotel to everyone, I promise you won't regret it .
Stayed 1 night in Feb 2024
Response from GM on 2024/2/10
Thank you for choosing to stay with us. We are glad you enjoyed your stay your stay with us and look forward to seeing you again.

6/10 Okay

Tony

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from gm on 2024/2/11
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 Terrible

Lisa, New Braunfels

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches crawling everywhere! On the floor, walls,cabinets and even in the fridge! ! Room floor was dirty sticky. Hall way was dirty with trash and dirty linens on floor. Hotel was overcrowded. I do not recommend staying at this hotel. A complete disaster.
Response from gm on 2024/2/11
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 Terrible

Shanndon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from gm on 2024/2/11
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

6/10 Okay

Brandon

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from gm on 2024/2/11
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 Terrible

Matthew

Traveled with group
Disliked: Staff & service, property conditions & facilities
Poor service
I couldn’t check in. Hotel was ghetto
Stayed 1 night in Jan 2024
Response from gm on 2024/2/11
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with checkin. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 Terrible

Alejandro

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived it was closed and after 20 minutes of talking to the reception a person came and said it was closed, to which I answered that I had a reservation and she answered angrily that it was closed to me and another client who arrived
Stayed 1 night in Nov 2023
Response from gm on 2024/2/11
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. This is not the type of service we want our guest to encounter. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

8/10 Good

Jeffre, Lake Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This property was great for the price, however hot water in shower was substandard and borderline cold most of the time, keycards had to be changed out often for not working, front desk left unattended with guest waiting in line, had trouble accepting Expedia discounts at check in
Stayed 15 nights in Dec 2023
Response from gm on 2024/2/11
Thank you for choosing to stay with us. I have met with each department and department manager to ensure we are providing the best hospitality to our guest at all times. Once again thank you for choosing to stay with us.

2/10 Terrible

Lamarcus

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from gm on 2024/2/11
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

8/10 Good

Edwin

Liked: Staff & service
Good staff
Stayed 1 night in Sep 2023

2/10 Terrible

PARKER

Disliked: Cleanliness, property conditions & facilities
The young lady at the check in counter was exceptionally nice. When we arrived, check in and realized the terrible condition of our room, she did listen to me and moved us to a different room. That room was just as bad as the first room and after i had a complete meltdown, we opted to leave the hotel entirely and a new place to stay. There is not one thing that was good or safe about this hotel.
Stayed 2 nights in Nov 2023

2/10 Terrible

Jerrid

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is listed as a 8.8 rating but it is not located in a safe part of town and is a location that houses transients. My friend traveling with me was completely mortified that the rooms appeared dirty and lacked standard security.
Stayed 1 night in Nov 2023

2/10 Terrible

Eric

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon entering the room, the tv would not turn on. I noticed there was no curtains, shower curtain, and no towel to take a bath. I saw there was a dead spider on the floor on the bathroom. I had to put a shoulder into the door to open it because it was not square.
Stayed 1 night in Nov 2023

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No one was around after 10pm to check us in for over an hour trying to call the number but it says to leave a message and message is full. Terrible place.
Stayed 1 night in Nov 2023

2/10 Terrible

Tommie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms and and had horrible smell the worst
Stayed 1 night in Oct 2023

4/10 Poor

Hermacris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Shelly

Traveled with partner
Disliked: Amenities
Couldn’t even get into room, kept getting code wrong, then on the third try, they gave us a key to someone else’s room. While I’m waiting on my husband to run and down to try and get keys, I’m watching a cockroach crawling on the door. They refused to give us a refund so we went elsewhere. Terrible experience and rude staff
Stayed 2 nights in Oct 2023

2/10 Terrible

Deon

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone took power cord to TV. Uncomfortable platform bed. Sketchy people walking around
Stayed 2 nights in Oct 2023

2/10 Terrible

Tanya

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2023

2/10 Terrible

Stacy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very small bed. No curtains on window. No chair or sofa. No bedspread. Two pillows only. Parking lot felt very unsafe. Receptionist was outside visiting instead of inside. Bedsheets we’re stained.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

pennie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel
Stayed 1 night in Sep 2023

4/10 Poor

Joseph

Disliked: Amenities, property conditions & facilities
Furniture was broken No hot water in shower Tv remote was missing A/C did not cool well Only good thing was it was a cheap last minute booking
Stayed 1 night in Sep 2023
Response from Management- WoodSpring Suites. on 2023/9/29
Joseph, thank you taking the time to post your review. It looks like we missed the mark on you enjoying your stay. We hope you give us an opportunity in the future to host you again should your travels bring you back to our area.

2/10 Terrible

Aaliyah

Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
We planned a weekend getaway, and last minute had to change hotels. Reservation was quick, and helpful!
Stayed 1 night in Sep 2023
Response from Management- WoodSpring Suites. on 2023/9/29
Thank you for taking the time to post your review.

6/10 Okay

Cynthia

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
front of kitchen refrigerator had rust markings and spots over the entire front. Had a range hood but completely disconnected, even the light switch was pulled out. Lack of coffee maker, paper cups, ice bucket or bathroom essentials. Had to go to front desk to obtain towels. Side doors to property had broken locks which left it unsecured. Property looked nice but once inside looks worn out.
Stayed 1 night in Sep 2023
Response from Management- WoodSpring Suites. on 2023/9/29
Cynthia, thank you for taking the time to post your review. The staff and management are working to correct the issues noted.

2/10 Terrible

Dennis

Stayed 1 night in Sep 2023
Response from Management- WoodSpring Suites. on 2023/9/29
Dennis, it appears that we fell short of giving you an enjoyable experience. Thank you for taking the time to let us know.

4/10 Poor

Jose Luis

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing I check in went to the room later check out didn't even spend the night.
Stayed 1 night in Sep 2023
Response from Management- WoodSpring Suites. on 2023/9/29
Jose Luis, thank you for taking the time to post your review. We are sorry you didn't enjoy your accommodations.

2/10 Terrible

Madison

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t get to stay there but paid for 3 nights , which were not refunded. The front desk was very unprofessional at helping me resolve the issue. Over all no communication whatsoever. Manager and staff had different excuses as to why the money could not be refunded on site.
Stayed 3 nights in Aug 2023

6/10 Okay

dennis, lake charles

Stayed 1 night in Aug 2023

4/10 Poor

Laurel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulling up after 11pm there were people outside laying on the sidewalks, smoking pot, playing very loud music. The room was clean enough but every surface was sticky. There was hardly any water pressure. The soap was used. There is not a breakfast. We saw a few cockroaches. I was glad the steel bed frame, with a one mattress, had a mattress cover to keep out bed bugs.
Stayed 1 night in Aug 2023