查爾斯湖高爾夫飯店，旅行前必看！

「Greeted with a smile. The young man was very helpful with checking in Gave us a ground floor. Brought our bags in. Made sure we were comfortable.」

「Clean rooms, great staff, but unfortunately the shower in my room was not a raised bathtub type shower and the slope for the flat bottom drainage did not work like it should (was even with the floor with no trim stop!). Halfway thru my shower I noticed that almost the entire bathroom had about an inch of water and flowed all the way into the front entrance hallway...almost to the carpet in the room! I had to use every towel in the room to soak up the water and stop further catastrophe. They...

「Asked for a refund nevere received it... bathroom dirty the whole thing was nasty」

「If I could give 0 starts I would! On check out day, the cleaning staff tried entering our room even after I said we were still inside and that we were checking out at 11, so she knew I was there. I had to hold the door shut to keep her out after she used her key to try to get in. A complete violation of trust and safety. The night before, we had to leave the pool by 5p became there was a VIP Player event in the lobby (they weren't even using the pool). We opted to pay extra for a balcony, not...

「The staff was very helpful at the front desk . The people that clean the rooms came early in the day to provide clean towels take trash etc and asked if there was anything needed」