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Reviews of Arrowhead Tree Top Lodge

2 out of 5
Arrowhead Tree Top Lodge
27992 Rainbow Drive, Lake Arrowhead, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 192 out of 398 reviews" "
Rating 8 - Good. 102 out of 398 reviews" "
Rating 6 - Okay. 45 out of 398 reviews" "
Rating 4 - Poor. 33 out of 398 reviews" "
Rating 2 - Terrible. 26 out of 398 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at Arrowhead Tree Top. Pros : the sweetest staff. i felt so taken care of and i cannot express how amazed i was by them. so close to the village, you can walk there in around 10 minutes. it's so pretty where it's located, it's secluded and it gives you the cabin feels. the surroundings are cute with the stream, the random seating areas, and the overall look. the entire place was so squeaky clean! we appreciated it so much. cons: we had a bed that seems to have no been updated to the newer modern mattresses so the bed wasn't amazing. i could tell other rooms had the new beds so unless you stay in the one we stayed at then you should more than okay! tv could be a little bigger ( if you dont wanna stay in then it wont really matter to you!)
Stayed 1 night in Apr 2024

4/10 Poor

Danielle

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I loved the staff members and how quickly they were able to help us when needed. I did not enjoy a few of the aspects of the room… the floors did not seem to be cleaned. The mirror in the restroom still had someone’s lashes stuck to the frame. We also came across a few roaches around the refrigerator and a few by the air conditioner. We had to call the office for assistance as well with the tv, as it was missing a power cord. Luckily they came quickly to replace it. Shortly after we ended up experiencing a few lights shutting off and they had to switch the breaker. Those I’m sure come with it being an older building and everyone must’ve had the heaters on full blast. Overall great stay, just didn’t feel very clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff for check in. Really enjoyed the accommodation had everything needed very comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

leslie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so cute for a staycation with a boyfriend or even just friends. i thought it was so cute and cozy. I will definitely love to come here again just to enjoy the small lodge and explore the area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Hyunju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia Sue

Stayed 1 night in Mar 2024

6/10 Okay

BRIAN

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I actually enjoyed my stay quite a bit, which might be a bit surprising given what I have to say below. It was quiet and quaint with a stream running through the property. It's about a mile from the village, which was a nice walk. It did have its downsides. The front office was locked the whole time. I had to call to check in. This was a challenge since cell service is spotty. I was ready to drive down to the village but got a couple bars standing in the middle of the parking lot to call. (They should have a smart doorbell for check in but they don't.) There was a sign on the wall outside the office that made it pretty clear the owners are conservative and want to make everyone who isn't uncomfortable in the most obnoxious way possible. Light bulbs were missing or flickering in the room. The room smelled of cigarettes. It definitely could have been a better experience. The scariest thing was the gas fireplace. I couldn't see a flue damper, so I couldn't decide if it was open or missing. However, the room started smelling like natural gas pretty quick. I couldn't decide whether the levels were dangerous or if I was just being melodramatic because the smoke detector battery was dead. However, I started feeling lightheaded, so I turned it off and opened some windows. Despite all of that, I really enjoyed my stay and actually spent a lot of time in the room and on property just soaking in the mountain air.
Stayed 1 night in Mar 2024

10/10 Excellent

Guadalupe, Van Nuys

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Mariam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My little family loved our experience and the staff and owner were a delight. We were there right after Christmas for 4d3n and loved our room. It was spacious, had a fireplace and we used it. The room had a heater and it was much needed for the cold nights. I loved that they have a fire pit in their courtyard and BBQ grill along with a stone pizza oven. The owner was super kind and gave us marshmallows for s’mores when we ran out of ours. All the staff was attentive and fast with our queries. We hope to go back in the Summer and enjoy the pool. My son loved all the Christmas decorations outside, it was such a cute location during the holidays.
Stayed 3 nights in Dec 2023

8/10 Good

Jessica, oceanside

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Ryan

Traveled with partner
Great customer service front desk was great. Rooms clean
Stayed 1 night in Jan 2024

10/10 Excellent

marciano, Carson

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot close to Arrowhead Village. Staff was amazing. Room wasn't full of accommodations but if you are looking for a great little get away spot than you will love it.
Stayed 3 nights in Dec 2023

6/10 Okay

Daenielle

Traveled with family
Stayed 2 nights in Dec 2023

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great
Stayed 3 nights in Dec 2023

2/10 Terrible

Sylvia

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sandra

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Kathleen

Stayed 1 night in Dec 2023

6/10 Okay

Joyce

Traveled with group
Liked: Cleanliness, room comfort
Just there for overnight. There was no hot water. When we told the gentleman in the office he said we should’ve called him but we were just in a hurry and didn’t call him. There was a microwave in the room we heated cup of water so we can brush our teeth, it was fine
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice place to stay and very accommodating with the staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surroundings are beautiful.
Stayed 1 night in Nov 2023

6/10 Okay

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake Arrowhead
Room was not ready at checkin time. other than that, the stay was pleasant.
Stayed 1 night in Oct 2023

6/10 Okay

Connie

Traveled with pets, Traveled with family
The room smelled so smokey as if we were inside of a smokehouse. Not sure if it was just our room or other rooms are the same. It made us coughed for awhile when we were in there. When we came out the room, we smelled like smoke. Other than that, the staffs there are very nice. I love how it’s very quiet in the area and also the fresh air outside the room.
Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Traveled with group
Great time!
Really friendly staff and super cute lodge tucked away in the trees! This is a great getaway to escape everyday life.
Stayed 1 night in Oct 2023

10/10 Excellent

Juan D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to everything and the office people were very friendly and accommodating.
Stayed 1 night in Oct 2023

8/10 Good

HAE

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Dwayne

Had to call manager to come down and check us in. First impression was this place was not very inviting. Interior was a little better.
Stayed 1 night in Sep 2023

8/10 Good

Farshad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went on a whim super laid back homey vibe with a friendly and helpful staff.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
This charming hotel is fine for a quick stay, but it is certainly showing its age. Bed was fine, AC worked, shower a bit small, no good way to fill a water bottle on site, worst quality toilet paper I’ve ever had in a hotel room.
Stayed 1 night in Aug 2023

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Paul

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
watch out for spiders
it had spider webs on the ceilings, and found one spider crawling inside the sheets of my bed.
Stayed 1 night in Jul 2023

10/10 Excellent

Garry J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean.
Stayed 1 night in Jul 2023

2/10 Terrible

Ingrid

Stayed 2 nights in Jul 2023

8/10 Good

Kim

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed with kids. Front desk was very nice lady allowed us to check in early as kids wanted to use the pool sooner. We stayed in room 3 fireplace room. It was spacious, clean, comfortable beds. Its a cabin/lodge. Not a motel. Very close to the village, about less than 3 minutes drive. Lots of food options in the village.
Stayed 1 night in Jul 2023

10/10 Excellent

Nittha

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a charming hotel. Staff was very nice and helpful.
Stayed 1 night in Jun 2023

8/10 Good

Becky

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great location
Great location, quiet easy check in and check out.
Stayed 1 night in Jun 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views
Stayed 2 nights in May 2023

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for weekend
The place is so nice, perfect for a weekend of relaxation, the price is not bad, the location is good, only a few minutes from the village, the patio had a giant swing where you can play, I love it.
Stayed 1 night in Apr 2023

10/10 Excellent

Niome

Stayed 1 night in Mar 2023

8/10 Good

Shannon

Traveled with family
Liked: Staff & service
Stayed 3 nights in Mar 2023

6/10 Okay

Nicholas

Liked: Cleanliness
Disliked: Staff & service
The property is nice but ready for an update. Front desk staff, Scott to be specific, needs a job that doesn't involve being around people. The housekeeping and dining is very well done. The bar staff is UNBELIEVABLY AWSOME. The bar staff alone will bring me back again soon!
Stayed 2 nights in Mar 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a very nice place close to the village. Staff was very nice
Stayed 1 night in Mar 2023

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place to stay
Stayed 1 night in Feb 2023

10/10 Excellent

Carmen

Stayed 1 night in Feb 2023

8/10 Good

Jasmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2023