The hotel staff are young, friendly, and vibrant; however, I wish the property were. It's a confusing place that resembles an old apartment complex. My bed was lumpy, and the room needed a touch-up paint job and more amenities, like a shower cap. Entering at night is strange. You enter through the garage, drive up to your floor, and enter a code to access your room. I needed to change my hotel dates, and although I am a Bonvoy member, the hotel did not want to change the dates, which were two months away, and instead wanted to keep my money. Two hours on the phone, to Boston, you can call the hotel directly, and a central argument, they agreed to change my reservation dates. Also, there is no mention of stairs. The second room I reserved had a flight of stairs to access the room. Luckily, a sweet staff member carried the bag for a friend who is disabled. However, the room was a two-bedroom suite and was intended for two people, so there were no room changes. The lobby staff are excellent, and had it not been for them, the experience would have been miserable.