8/10 不錯哦
Victoria,London
情侶出遊
2024年5月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We paid for a suite but we’re given a superior room instead. The hotel insisted that the price that we paid wouldn’t make up for what they charge for a suite. From a customer service standpoint this was poor. I don’t even think the staff took into consideration that at the time of me booking the room, the exchange rate would have been significantly different from when I had checked in. I’m sure the hotel provides Expedia with their prices and if there was any issue with this, the hotel should have taken it up with Expedia. Expedia tried to contact the hotel but they weren’t successful, leaving us with no choice but to manage what we were given. The staff didn’t seem to care about this.
Victoria
於 2024 年 5 月住了 1 晚