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Mercure The Moorhouse Ikoyi Lagos

4.5 star property
Luxury hotel with a fitness center and a 24-hour front desk

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Photo gallery for Mercure The Moorhouse Ikoyi Lagos

Outdoor pool
Meeting facility
Breakfast, lunch, dinner served; international cuisine
Breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Breakfast available
  • Pool
  • Bar
  • Parking included
  • Room service
  • 24/7 front desk

Room options

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About the neighborhood

Map
1 Bankole Oki Street Ikoyi Lagos, Nigeria, 1, Lagos, Lagos, 234

What's nearby

  • Ikoyi Golf Club
    2 min drive - 1.6 km
  • MUSON Centre
    3 min drive - 3.4 km
  • Nigerian National Museum
    3 min drive - 3.5 km
  • Silverbird Galleria
    5 min drive - 6.0 km
  • Landmark Beach
    7 min drive - 6.1 km

Getting around

  • Mobolaji Johnson Station
    19 min drive
  • Murtala Muhammed Intl. Airport (LOS)
    33 min drive

Restaurants

  • Ikoyi Club 1938
    8 min walk
  • Heineken House
    10 min walk
  • Liquid Hub
    16 min walk
  • 100 Hours
    4 min drive
  • Eric Kayser Ikoyi
    19 min walk

About this property

Mercure The Moorhouse Ikoyi Lagos

Luxury hotel located in Ikoyi
At Mercure The Moorhouse Ikoyi Lagos, you can look forward to a terrace, a garden, and dry cleaning/laundry services. The on-site international cuisine restaurant, L AQUARELLE, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Express check-in, free newspapers, and luggage storage
Room features
All 91 rooms boast comforts such as 24-hour room service, in addition to thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: NGN 5,000 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • L AQUARELLE
  • M BAR

Things to do

  • Gym
  • Outdoor pool
  • Piano

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 215 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 1999
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NGN 64500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: NGN 14000 per stay for guests under 2 years old staying between 1 January - 30 December

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NGN 5000 per person
  • Late check-out fee: NGN 64500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Moorhouse Ikoyi
Moorhouse Ikoyi Hotel
Moorhouse Ikoyi Hotel Lagos MGallery Collection
Moorhouse Ikoyi Lagos MGallery Collection
Moorhouse Ikoyi Lagos MGallery Collection Hotel
Moorhouse Ikoyi MGallery Collection Hotel
Moorhouse Ikoyi MGallery Collection
Mercure Moorhouse Ikoyi Lagos Hotel
Mercure Moorhouse Hotel
Mercure Moorhouse Ikoyi Lagos
Mercure Moorhouse
Hotel Moorhouse Ikoyi Lagos Mgallery by Sofitel
The Moorhouse Ikoyi Lagos A MGallery Collection
Mercure The Moorhouse Ikoyi Lagos Hotel
Mercure The Moorhouse Ikoyi Lagos Lagos
Mercure The Moorhouse Ikoyi Lagos Hotel Lagos

Frequently asked questions

Does Mercure The Moorhouse Ikoyi Lagos have a pool?

Yes, this property has an outdoor pool.

Is Mercure The Moorhouse Ikoyi Lagos pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure The Moorhouse Ikoyi Lagos?

Self parking is free at this property.

What time is check-in at Mercure The Moorhouse Ikoyi Lagos?

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM.

What time is check-out at Mercure The Moorhouse Ikoyi Lagos?

Check-out is at noon. Late check-out is available for NGN 64500 (subject to availability).

Does Mercure The Moorhouse Ikoyi Lagos provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Mercure The Moorhouse Ikoyi Lagos located?

Located in Ikoyi, this luxury hotel is within 2 mi (3 km) of Ikoyi Golf Club, Lagos Motor Boat Club, and Tafawa Balewa Square. Lagos City Mall and Nigerian National Museum are also within 3 mi (5 km).

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Mercure The Moorhouse Ikoyi Lagos Reviews

Reviews

6.6
Rating 10 - Excellent. 6 out of 43 reviews
Rating 8 - Good. 16 out of 43 reviews
Rating 6 - Okay. 9 out of 43 reviews
Rating 4 - Poor. 7 out of 43 reviews
Rating 2 - Terrible. 5 out of 43 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness

Dissatisfied with bed linens and towels

The pillow cases on the pillows did not look clean. It appears a guest must have checked out before I was allocated the room and housekeeping did not bother to change them. They looked worn out and very used. Same with the towels. They looked overused. There was dust on a side table attached to a standing floor light in the room
Stayed 1 night in Feb 2022

6/10 Okay

Olivier

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2021

8/10 Good

Ayoola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Nice Hotel, some renovation going on without disturbing guests. Friendly staff.
Stayed 3 nights in Sep 2021

8/10 Good

HENRY

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet nice clean place with all amenities. They can improve on the TV set in the room
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel does not exist. It appears to be currently out of service
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not great
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 5 nights in Feb 2020

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is THE WORST. The pictures on Expedia make it look like a grand beautiful hotel but it is in fact a dark, dingy, damp and mouldy place. It is poorly maintained and the staff are not helpful. A cleaner simply walked into my room and started to move stuff, when I moved she ran out. I told reception and instead of apologising she came to my room to argue with me. Very disappointed. Their ATM stole NGN2000 from my account and when I brought it to their attention they said they didn’t know how to retrieve my money. The air con was leaking from the light fixture, there was no hot water, the carpet was stained, the bathroom was a damp little box with NO ventilation. I made the reservation for two but I got 1 cup, 1 mug, 1 bottle of water. The breakfast comprises of dinner leftovers and burnt croissants. The pool is dirty and is not treated. When you call to request something from reception you have to call multiple times and often still go there to tell them. I wouldn’t recommend this hotel to my worst enemy. It’s pure GARBAGE!
Stayed 9 nights in Dec 2019

6/10 Okay

Simon

It does not look like a Mercure hotel

Really nothing exciting about this hotel. The bar and restaurant look terrible, the service is poor and very slow, most of the menu is not available. The gym is very small. It does not look like a Mercure at all I am afraid.
Stayed 3 nights in Nov 2019

8/10 Good

Opeyemi

Liked: Cleanliness, staff & service, room comfort

Good value, great location, clean/modern

Moorhouse is a nice hotel, in a quiet and very safe part of Ikoyi. I stayed for about 9 days. The room is relatively nice, good AC and modern bath facilities. Housekeeping was mostly good. The hallways are a bit shabby, could definitely use an upgrade in carpeting and lighting. The staff is nice, and hotel has a decent breakfast daily. The bar downstairs is also a good place to have a meeting or get work done. Overall, while some of their facilities could use upgrade/renovation, it was a good stay.
Stayed 8 nights in Oct 2019

6/10 Okay

Sparkle

Disliked: Cleanliness, property conditions & facilities
1. The receptionist gave us our key and casually told us to take the lift and locate our room no. We couldn't even see the lift . We kept moving around and located our room later. 2. We got to the room and the fridge wasnt working at all. The AC was also acting like a fan. I called the reception 5 different times to make thesame complain and was later told moved to another room. The other room was even smaller and tight. The toilet had urine and everywhere was dusty. I told them if the fridge and AC in the room could be repaired, we would prefer it. The fridge was repaired, the technician said the AC couldn't be repaired. The manager called us that there was another room but was in a smoking floor and i said i didnt mind. We waited and later decided to go to the reception, the man at the reception said the room was being worked on and he wasnt sure if it would be ready when we got back. Long and short, the room was never ready. We checked in around 2 and couldnt settle down in a particular room until 4.30 . 3. Their intercom was basically useless. If we wanted anything done, we had to go to the reception ourselves. We basically had to ask for everything from towels, to paste. They are really under staffed and sloppy 4. We asked our room to be cleaned when we went out and it wasn't done. I reminded them in the evening and the cleaner ONLY obviously laid the bed . I am disappointed in the hotel to say the least. Highest level of unprofessionalism ever experienced
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am absolutely delighted about this hotel. Everything is well thought out, the staffs are amazing and the property well-looked after. Impressive
Stayed 2 nights in Aug 2019

6/10 Okay

Paul

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Comfortable bed and friendly staff but needs work

Comfortable bed and staff are very helpful and friendly. Safe and reasonably clean but tired overall. Needs bathroom renovation and upgrade. Beds are very comfortable which was good and AC works well. WiFi is reasonable. Breakfast I felt needs work on staff front and food. The space is dark and not inviting. Needs freshen up.
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

Needs Renovation

Must have been a nice hotel once upon a time! Positives - location, quiet neighborhood, good sized rooms and working WiFi. Negatives - terribly smelly and musty corridors (at least in the old wing), limited options for non African breakfast, Extremely limited and rather expensive menu options for any other meals. Service at the restaurant really needs improvement.
Stayed 3 nights in Jun 2019

8/10 Good

GodfreyKamai, Newcastle, UK

Liked: Staff & service
I love the hotel environment especially the bar and restaurant services. The rooms were clean and spacious. They need to change or completely remove the rug in the corridors. Totally unnecessary and gives the place a musty smell. The central Air conditioning needs repairs as the cooling isn’t very great. Overall, courteous and professional staffs.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor service quality

service quality is so poor. in ordering at restaurant, it takes huge time till bring (1 hours for beer, 2 hours for burger!) staffs at restaurant are not educated. poor attitude. I asked room make up, but they did not do. everything is forgotten. I recommend not to use this hotel if you don't want have an unpleasant experience.
Stayed 2 nights in Mar 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay very much quiet area but close to many amenities staff were friendly and helpful, roomi was clean, will use this hotel again.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Incubo

Per lavoro ho soggiornato in questo hotel diverse volte. Tutte le volte c’era qualche disservizio: al checkin ore di attesa per trovare prenotazione, stanza sporca o con poca manutenzione. Quest’ultima volta non c’era l’acqua calda, quindi doccia fredda tutto il soggiorno. Non andro’ in questo hotel di nuovo
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Horrible staying

Old, small room. No hot water at all. I stayied at this hotel several times, but the last ones were terrible. I do not recommend it
Stayed 3 nights in Aug 2018

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Moorhouse

Nice hotel, central location
Stayed 6 nights in May 2018

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort

Pleasant stay in a friendly colonial place

I stayed in the Moorhouse for a business trip in the area. The hotels provides value for money. The atmosphere is more colonial, good but needs some maintenance. The staff is friendly and helpful (although I had to ask twice for the remote control of the television). The breakfast buffet is ok, not excellent. The bar is OK. Dinner choice is fine and in general was ok (unfortunately one of the dinners likely has caused a diarrhea). The swimming pool and gym are fine and not crowdy.
Stayed 5 nights in Jan 2018