Poor customer service from the hotel and an even more terrible customer service from hotel.com who failed to deliver what was advertised and fully paid for. Shameful and shambles customer treatment
Kunle
於 2025 年 3 月住了 14 晚
6/10 一般般
Olukorede
2025 年 2 月 26 日
喜歡:員工素質
不喜歡:住宿環境和硬體
The property needs overhaul
Olukorede
於 2025 年 2 月住了 6 晚
4/10 不太好
adelani
2025 年 2 月 17 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Unwelcome experience
No aircondition service all hours of day and night. The hotel is mostly on generators as such cannot provide elevator service such times. No room service for breakfast. Kitchen will not service room request. Kitchen won’t provide spoon to eat unless you pay for food. Kitchen will not give hot water tea. Breakfast sucks.
adelani
於 2025 年 2 月住了 2 晚
2/10 很糟糕
Ime,Centreville
2025 年 1 月 3 日
Ime
於 2024 年 12 月住了 4 晚
10/10 有夠讚
Fredrick
家庭旅遊
2024 年 12 月 29 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very welcoming and timely services, very clean and friendly
Fredrick
於 2024 年 12 月住了 2 晚
2/10 很糟糕
JOSIAH
團體旅遊
2024 年 10 月 6 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I could not stay beyond one night. I think i deserve refund of my hard earn money for good customer relationships. Pls newd your feed back call as soon as possible. On mu eamol
JOSIAH
於 2024 年 9 月住了 4 晚
2/10 很糟糕
James
2024 年 6 月 20 日
James
於 2024 年 6 月住了 2 晚
8/10 不錯哦
真實旅客
家庭旅遊
2023 年 9 月 20 日
喜歡:住宿環境和硬體和客房舒適度
Average
Facilities are dated, whole building needs new paint, the toilet seat in my room wobbles. All in all the character of staff were quite nice apart from the restaurant staffs that refused to give me glass cups to drink water with.
真實旅客
於 2023 年 9 月住了 2 晚
10/10 有夠讚
Carolina
2022 年 10 月 4 日
喜歡:整潔度和員工素質
It was good
Carolina
於 2022 年 9 月住了 7 晚
2/10 很糟糕
Geraldine
情侶出遊
2022 年 8 月 30 日
不喜歡:住宿環境和硬體
The room was not clean and the towel and linen was dirty
Geraldine
於 2022 年 8 月住了 4 晚
8/10 不錯哦
Sunday
商務旅客
2022 年 7 月 10 日
喜歡:員工素質和住宿環境和硬體
Fairly comfortable but located in a noisy area
Sunday
於 2022 年 7 月住了 1 晚
2/10 很糟糕
Omowumi
情侶出遊
2022 年 3 月 8 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nothing
Omowumi
於 2022 年 2 月住了 14 晚
10/10 有夠讚
Mahmud
團體旅遊
2022 年 1 月 20 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Mahmud
於 2022 年 1 月住了 1 晚
10/10 有夠讚
TOLULOPE
家庭旅遊
2022 年 1 月 14 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hôtel Consultant
I had a great experience with the staffs. My stay was filled with happy memories.
The hotel is well located in the hussle qnd use of the capita.
The hotel staffs are friendly and professional in all aspects from the night team to day team. Lekan, Hajara, Precious and to Femi. They are wonderful people who show true hospitality in the form of empathy and great guest services.
The restaurant staff are also very good and i found real honey on the table for breakfast. It is a hotel that provides locally made food like pap and akara, yam and beans, bread and omelette so dont expect a croissant or french cheese. It is purely Nigerian promotion in content and orientation.
The housekeeping staffs are highly dedicated, respectful from Alexandra to Ebuka. They think outside the box and go out of their way to provide extra services like disinfecting the room regularly during my stay. Ebuka was great.
The security staffs are well trained and highly professional.
maintenance of a dilapidated ffacility apparently by management is the
Only visible challenges c
TOLULOPE
於 2021 年 12 月住了 12 晚
6/10 一般般
Seun
2021 年 12 月 18 日
Bathroom amenities were obsolete, no toiletries ready,i have to request for supplies.
Seun
於 2021 年 12 月住了 1 晚
10/10 有夠讚
Taiwo
2021 年 12 月 15 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Taiwo
於 2021 年 12 月住了 1 晚
10/10 有夠讚
Abimbola
2021 年 10 月 2 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Abimbola
於 2021 年 9 月住了 1 晚
8/10 不錯哦
真實旅客
2019 年 10 月 6 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 9 月住了 3 晚
10/10 有夠讚
真實旅客
2019 年 9 月 29 日
真實旅客
於 2019 年 9 月住了 3 晚
6/10 一般般
Tom,Florida
2019 年 6 月 4 日
Hotel is at a great location, but not looked after, very old in all ways.
Tom
於 2019 年 6 月住了 1 晚
8/10 不錯哦
真實旅客
2019 年 5 月 21 日
喜歡:員工素質和設施服務
不喜歡:住宿環境和硬體
i liked the bed and balcony. the bed was just the right size and the air conditioning was very nice. the parking area was awful and unpaved.
真實旅客
於 2019 年 5 月住了 3 晚
10/10 有夠讚
Vivian
2018 年 12 月 4 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
False information on price per night.
Was great. But initially when I got there I had paid for nine days. When I arrived. The manager mentioned the price was different from what they had with this service hotels.com. So I had to pay the difference. I never had gone through something like that. Because I had confirmation I had already paid for my time. The manager was very adamant about me paying the difference. I feel that was between hotels.com and the hotel not myself. And for manager to embarrass me and make me responsible for negotiations between your business and them. Was not professional or right.
Vivian
於 2018 年 11 月住了 9 晚
2/10 很糟糕
真實旅客
2018 年 5 月 30 日
不喜歡:整潔度、員工素質和客房舒適度
Paid Through Expedia Could Not Check in
Over a week ago I booked two rooms in this hotel when I arrived they would not check me in because they said they can’t accept Expedia payment so after traveling for 12 hours we had no place to stay and my money was spent. The hotel staff were rude and did not try to resolve the issue we ended up not getting another hotel until 1am. They should request to be removed from Expedia if they can’t accept payment. They have horrible customer service and mosquitos in the lobby.
真實旅客
於 2018 年 5 月住了 1 晚
6/10 一般般
真實旅客
2018 年 3 月 27 日
喜歡:整潔度、員工素質和客房舒適度
They refused to accept expedia when checking out. I have to pay with local currency. So disappointed
真實旅客
於 2018 年 3 月住了 1 晚
6/10 一般般
maecks
2017 年 1 月 5 日
不喜歡:整潔度、住宿環境和硬體和客房舒適度
entspricht höheren nationalen Ansprüchen
Abwechslung beim Frühstück Fehlanzeige , sehr übersichtliche Speisekarte aber es gibt fast nur Huhn und Fisch . Wechsel der Bettwäsche bei 2 wöchigen Aufenthalt Fehlanzeige .