Arrived to a room that stunk of mildew that had a fabric softener sheet in the vent of the air conditioner to make it smell better. We requested a room change and they obliged. We dropped our luggage in the new room, which was much better and headed off to a dinner reservation. Upon return to the hotel, we went to get in our new room and our key wouldn’t work and people were in our room. We went to the desk and the receptionist informed us that when she changed our room, she forgot to enter it in the system after she activated our keys. It took her 10 minutes to find our luggage which she finally found in the storage room. They did upgrade us to a suite room because of our troubles, but honestly, we would’ve preferred just to go to a different hotel at that point because this one was so dirty.