The afternoon shift clerk was very nice and understanding about our late arrival after the 4th and was quick to get us extra bedding we didn’t have for the 3rd bed. Fast forward to the following night, we get a room call after 2 of my children bathe and say we are being too loud and ‘broke the floor’ resulting in water damage beneath our room. When I confronted the staff to prove it, they show me a video of water coming from beneath my tub from the 2nd floor, when I tell them a 3 and 7 year old wouldn’t have broken a floor and that if this bath is structurally unsafe and leaking underneath like the video showed- we need a new room with no plumbing issues, they tell me “it’s okay now, we won’t charge you for it, it’s okay, you just need to keep it down”. also, the ants were everywhere.