Iron/ironing board, free WiFi, bed sheets, alarm clocks

Reviews of Lac La Biche Canalta

3 out of 5
Lac La Biche Canalta
9905 83 Ave, Lac La Biche, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 254 out of 405 reviews" "
Rating 8 - Good. 118 out of 405 reviews" "
Rating 6 - Okay. 22 out of 405 reviews" "
Rating 4 - Poor. 2 out of 405 reviews" "
Rating 2 - Terrible. 9 out of 405 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rupinderpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome facility
Stayed 1 night in May 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 2024/5/16
Hi Chad, your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/30
Hello Mike, Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here each time I pass through Lac La Biche Easy to find and has ample Parking
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/29
Hello Peter, your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here but was impressed as to the overall cleanliness of the property and especially my room which was comfortable and as described
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/19
Hello Peter, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Shawn

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff. Very clean
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/26
Hello Shawn, thank you very much for such a great review! We work really hard to deliver the best hospitality service possible, I am very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at with us and we cannot wait to serve you again in the near future!All the best!

6/10 Okay

Amanda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was quite unhappy with the housekeeping. We “preserved” our towels and sheets but didn’t realize that it meant we wouldn’t get our bed made or room cleaned? Our coffee was refilled and our garbage was taken out, but nothing was wiped down, makeup cloths weren’t replenished and the shower wasn’t wiped. I almost wish I had asked for the sheets and towels to be changed because then we would have at least had a wipe down.
Stayed 2 nights in Feb 2024
Response from General Manager on 2024/2/13
Hello Amanda, I would like to apologize for your recent experience at our property and I am saddened to see that you were less than satisfied with your stay. Rest assured I will call all my housekeepers attention regarding this matter. Thank you

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from General Manager on 2024/2/13
Hello Jeffrey, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean abd quiet
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/2
Hello Donald, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

Brian

Stayed 1 night in Jan 2024
Response from General Manager on 2024/2/2
Hello Brian, your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

8/10 Good

Justine

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Great services
Stayed 2 nights in Jan 2024
Response from General Manager on 2024/2/2
hello Justine, your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

8/10 Good

Marian

Liked: Cleanliness, property conditions & facilities
Clean, quiet but room heating had some issues that were resolved.
Stayed 3 nights in Jan 2024
Response from General Manager on 2024/1/29
Hello Marian, thank you for for the review.! We always want to ensure that every guest has an amazing stay and looking forward to serving you the next time you are in town.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The Canalta is always clean and the staff is friendly. If anything I which the tv was larger and their was a guide on the tv. The list they give you is very generic. But overall I would recommend this to anyone.
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/18
Hello Robert, thank you for leaving us a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!

10/10 Excellent

steve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/17
Hello Steve, we greatly appreciate that you took the time to share your experience. Thank you for staying with us and we look forward to serving you again in the future.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great at the front desk. Breakfast selection was good as well. Would stay at this hotel again.
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/12
Hello Trevor, thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 2024/2/13
Hello Sara, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Marla

Stayed 1 night in Dec 2023
Response from General Manager on 2024/1/11
Hello Marla, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Brittany

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supernfriendly staff, quick easy check in/out process. Great wifi and business centre. Breakfast was yummy
Stayed 2 nights in Dec 2023
Response from General Manager on 2023/12/8
Hello Brittany, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Lynnette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The motel was clean, the complimentary breakfast was great, lots to choose from and gluten free bread, that was a plus.
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/7
Hello Lynette, thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!

10/10 Excellent

Markus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/5
Hello Markus, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my short stay
Stayed 1 night in Nov 2023
Response from General Manager on 2023/12/5
Hello Markus, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Vladimír

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/29
Hello Vladimir, thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!

6/10 Okay

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/22
Hello Sara, thank you for your review. We hope to see you again soon.

10/10 Excellent

Sara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Room was perfect. Had the hot tub all to myselfe 😁 will absolutely stay here again. 👍👍
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/20
Hello Sara, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Rhonda

Stayed 1 night in Oct 2023
Response from General Manager on 2023/11/20
Hello Rhonda, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

6/10 Okay

Blair

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Room was freezing when I got there, only 14 degrees and the heat was off. Took forever to warm up.
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/26
Hi Blair, thank you for your review. I am sorry to hear you had such a frustrating experience about the room temperature as it was not our intention, but I appreciate you bringing this issue to my attention. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed
Lovely hotel, great breakfast. Very accommodating.
Stayed 1 night in Sep 2023
Response from General Manager on 2023/10/23
Hello, we greatly appreciate the positive star rating! It looks like you had a wonderful stay and we strive for guest satisfaction every time. I'm happy to hear you enjoyed the breakfast. See you again soon!

10/10 Excellent

Tammy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms. Friendly staff
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/16
Hello Tammy, thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!

2/10 Terrible

Vadim

Business traveler
Disliked: Staff & service, amenities
Very poorly managed. Will use Ramada next door going forward.
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/6
Hi Vadim, thank you for your review. Unfortunately, charging credit card on file without the actual credit card / holder or credit card authorization is not allowed for your own protection. That is our mandatory procedure.

10/10 Excellent

Jolene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property
Stayed 1 night in Sep 2023
Response from General Manager on 2023/10/5
Hello Jolene, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Margaret

Stayed 2 nights in Sep 2023
Response from General Manager on 2023/9/19
Hello Margaret, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

6/10 Okay

Brandon

Stayed 1 night in Sep 2023
Response from General Manager on 2023/10/19
Oh no, that is not what we want to see! We never want any guest leaving our hotel to be unhappy with their stay. Please email or call me at your earliest convenience.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 2023/9/13
Hello Steve, thank you for the awesome feedback. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.

10/10 Excellent

Taralee, Whitby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great price point
Stayed 2 nights in Sep 2023
Response from General Manager on 2023/9/13
Hello Tara, thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!

10/10 Excellent

Tana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and accommodating. The room was very clean and well supplied. Bed was comfortable and there were lots of pillows of different firmness. Breakfast was good. We enjoyed our stay. Would stay here again.
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/5
Hello Tana, thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!

10/10 Excellent

Kellee and Richard

Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/28
Hello Kellee and Richard, thank you for the awesome review. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.

8/10 Good

Brandon

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The carpet in the hallways was coming up and the jets on the tub were unable to adjust the intensity (button was broken). Would of been great for the TVs to have chromecast.
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/24
Hello Brandon, thank you for taking the time out of your day to share your review. Unfortunately, there is no option to adjust the intensity of the hot tub, and the button is for the timer only which is working perfectly fine. You are very valuable to us!

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from General Manager on 2023/8/24
Hello Glenn, thank you for the feedback about your experience with your stay with us. Our staff continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.

2/10 Terrible

Todd

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathroom was not clean ring around toilet bowl
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/19
Hi Todd, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Leanne

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the place. Enjoyed our quiet room. Would definitely stay here again in the future.
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/19
Hello Leanne, we greatly appreciate that you took the time to share your experience. I am happy that you enjoyed your stay with us and we look forward to serving you again in the future.

8/10 Good

Glenn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great other than they did not replace my keurig coffee pods in the mornings (included with room)
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/19
Hello Glenn, thank you for your feedback! We work really hard to deliver the best hospitality service possible. I apologize about the Keurig coffee pods, housekeepers might forget sometimes but there is available coffee pods at the front desk just in case guests need extra. We greatly appreciate that you chose to stay with us and we cannot wait to serve you again in the near future!

10/10 Excellent

Tracy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice to stay at. Quiet & clean. Staff are fantastic.
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/21
Hello Tracy, thank you for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, room comfort
recommend this place
fantastic stay, excellent staff and friendly. Breakfast was also great
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/14
Hello Bernie, we are incredibly grateful that you took the time out of your day to leave us this review. We put customer satisfaction as a top priority, and we are committed making each stay incredible. It is guests like you that make our job wonderful. We are looking forward to serving you again!

10/10 Excellent

Tracy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff & always clean.
Stayed 2 nights in Aug 2023
Response from General Manager on 2023/8/14
Hello Tracy, your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

10/10 Excellent

Tammy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Friendly staff.
Stayed 2 nights in Aug 2023
Response from General Manager on 2023/8/14
Hello Tammy, thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quite new. As such, it was in really great condition. The front desk staff were exceptionally courteous and efficient. There was a lot of parking available and several signs reminding patrons to keep valuables with themselves and that the doors would be locked at 11pm. The room was quiet and well appointed. I really liked the bathroom ammenities. They were locally sourced and Indigenous owned. The breakfast in the morning was exceptional. I loved everything. I had a great stay. Would recommend for sure.
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/11
Hello Darren, thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t get the chance to stay but that’s okay
Stayed 2 nights in Aug 2023
Response from General Manager on 2023/8/11
Hello Nicole, thank you for leaving us a wonderful review! Please choose us again next time you visit Lac La Biche as we have the best hotel service that so many of our guests have grown so fond of. we hope to serve you soon!

10/10 Excellent

Nikayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful and the staff was beyond kind and helpful . They also had no issues with giving a late check out so we could relax more before hitting the highway again .
Stayed 1 night in Jul 2023
Response from General Manager on 2023/8/1
Hello Nikayla, thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Once again, thank you for your kind words and we hope to serve you well again soon!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/31
We greatly appreciate that you took the time to share your experience. I am happy that we were able to meet your expectations and want to thank you for staying with us and we look forward to serving you again in the future.

10/10 Excellent

Akopjanov

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/31
Hello Akop, thank you for leaving us a star rating! We always want to ensure that every guest has an amazing stay and I can see that we delivered that to you. Looking forward to serving you the next time you are in town.