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Reviews of The Charmant Hotel

4 out of 5
The Charmant Hotel
101 State St., La Crosse, WI

Reviews

9.8

Exceptional

Rating 10 - Excellent. 874 out of 1002 reviews" "
Rating 8 - Good. 101 out of 1002 reviews" "
Rating 6 - Okay. 12 out of 1002 reviews" "
Rating 4 - Poor. 10 out of 1002 reviews" "
Rating 2 - Terrible. 5 out of 1002 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Liked: Cleanliness, property conditions & facilities
Great getaway!
Stayed 1 night in May 2024

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most amazing hotel and our favorite getaway! The rooms are gorgeous and the restaurant is amazing for dinner, brunch and everything in between.
Stayed 1 night in Apr 2024
Response from Katie E, Front Office Manager on 2024/5/10
Brenda, thank you for the kind words! We hope to have the chance to host you again soon!

10/10 Excellent

kelly, glenview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel.
Stayed 1 night in Apr 2024
Response from Katie E, Front Office Manager on 2024/5/1
Thanks for staying, Kelly! Can't wait to welcome you back!

10/10 Excellent

Connie, Cedar Rapids

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at the Charmant several times, and it never disappoints. From the professionalism and friendliness of the staff to the quality of the food and the excellent condition of the rooms, the Charmant is the only place we choose to stay in LaCrosse. An added benefit is the proximity to the riverside park, which is a beautiful green space. On this trip, the valet parking (looking at you, Jackson) and the food service in the bar area were particular standouts.
Stayed 1 night in Apr 2024
Response from Katie E, Front Office Manager on 2024/5/1
Connie, thank you for choosing The Charmant again and again and for the encouraging words. We hope to welcome you back soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely stay at a very special place.
Stayed 1 night in Apr 2024
Response from Katie E, Front Office Manager on 2024/5/1
Thank you for the kind words! We hope to have the chance to host you again soon!

8/10 Good

James

Stayed 1 night in Apr 2024
Response from Katie E, Front Office Manager on 2024/5/10
Thanks, James! We hope to welcome you back soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service
Disappointed fitness room wasn’t open and wasn’t informed ahead of time
Stayed 1 night in Apr 2024
Response from Katie E, Front Office Manager on 2024/4/20
Thanks for choosing to stay with us, Kim, and for taking the time to share your feedback. There should have been a reference to the adjusted operation within the confirmation email, so we have brought it to the attention of our marketing time to ensure an email reaches all guests and verbiage is clear. Thankfully, we are in the home stretch of renovations and should be fully operational again soon. We hope to have the chance to host you again!

10/10 Excellent

Ricardo, Wheaton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility and welcoming crew.
Stayed 2 nights in Apr 2024
Response from Katie E, Front Office Manager on 2024/4/11
Thank you for the kind words! We hope to welcome you back soon!

10/10 Excellent

Ricardo, Wheaton

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and loved the historic feel of the hotel.
Stayed 1 night in Mar 2024
Response from Katie E, Front Office Manager on 2024/3/20
Thanks for the review, Ricardo! We hope to welcome you back soon!

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and rooms and friendly staff! Great ambiance.
Stayed 2 nights in Mar 2024
Response from Katie E, Front Office Manager on 2024/3/13
Thank you for the kind words, Meredith! We hope to welcome you back soon!

10/10 Excellent

Alex, Seattle

Stayed 3 nights in Feb 2024
Response from Katie E, Front Office Manager on 2024/3/30
Thanks for the review, Alex! We hope to welcome you back soon!

10/10 Excellent

kelly, glenview

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. I highly recommend it
Stayed 1 night in Feb 2024
Response from Katie E, Front Office Manager on 2024/2/17
Thank you for the kind words! We hope to host you again soon!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property, great dinner, walkable to down down and attractions
Stayed 1 night in Feb 2024
Response from Katie E, Front Office Manager on 2024/2/17
Thanks for staying with us, Jason! We hope to welcome you back soon!

2/10 Terrible

Curtis

Stayed 1 night in Feb 2024
Response from Katie E, Front Office Manager on 2024/3/3
Hi Curtis, we're sorry to see you had a negative experience. If you would like to discuss in further detail, please reach out so we can better improve our services.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about the Charmant.
Our stay was absolutely lovely. The room was comfortable and the bed was divine. Having a coffee shop and restaurant in house was convenient. The location by the river added to the visual appeal. The welcome chocolates were a nice touch.
Stayed 2 nights in Jan 2024
Response from Katie E, Front Office Manager on 2024/2/3
Thank you for the kind words, Barbara! We hope to welcome you back soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful
Front desk explained during the frigid weather water pipes broke causing water to leak affecting some rooms and the elevator. They were able to accommodate by keeping guests away from the areas that were being cleaned
Stayed 1 night in Jan 2024
Response from Katie E, Front Office Manager on 2024/2/3
Thank you for your understanding during this unexpected time. We are thrilled to know we were able to host you and that you enjoyed your experience. We hope to have the chance to welcome you back soon!

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in lacrosse
Response from Katie E, Front Office Manager on 2024/1/23
Thanks, Dale! We hope to welcome you back soon!

2/10 Terrible

Neil, Middleton

Stayed 1 night in Jan 2024
Response from Katie E, Front Office Manager on 2024/3/3
Hi Neil, we're sorry to see you had a negative experience. If you would like to discuss in further detail, please reach out so we can better improve our services.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun happy hour and great brunch
Stayed 1 night in Jan 2024
Response from Katie E, Front Office Manager on 2024/1/23
Thanks, Richard! We hope to welcome you back soon!

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the rooms were comfortable and clean.
Stayed 1 night in Dec 2023
Response from Katie E, Front Office Manager on 2024/1/16
Thanks, Nicole! We hope to welcome you back soon!

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at the Charmont
Stayed 2 nights in Jan 2024
Response from Katie E, Front Office Manager on 2024/1/15
Thanks, Alan! We cannot wait to welcome you back!

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023
Response from Katie E, Front Office Manager on 2024/1/19
Thanks, Matthew! We hope to welcome you back soon!

10/10 Excellent

Jessica

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Katie E, Front Office Manager on 2023/12/29
Thanks for staying, Jessica! We hope to welcome you back soon!

8/10 Good

Julie

Stayed 2 nights in Oct 2023
Response from Katie E, Front Office Manager on 2023/12/29
Thank you for the review, Julie! We hope to welcome you back soon!

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Katie E, Front Office Manager on 2023/12/26
Thanks, Scott! We hope to welcome you back soon!

10/10 Excellent

PAUL, DECORAH

Liked: Cleanliness, staff & service, property conditions & facilities
Parking not great
Stayed 1 night in Dec 2023
Response from Katie E, Front Office Manager on 2023/12/26
Thanks for the feedback, Paul! We hope to have the chance to welcome you back soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Katie E, Front Office Manager on 2024/2/7
Thanks for the review, Daniel! We hope to welcome you back soon!

10/10 Excellent

Torsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel Experience
Our stay at the Charmant was nothing short of wonderful. It was a magical, perfect experience for my now fiancé and I! I booked our stay to celebrate our anniversary and the service/experience we received was more than we ever expected. Every single staff member was kind and personable which made our stay feel even more meaningful. We felt comfortable and welcomed. The complimentary chocolates upon arrival, free coffee tokens, and gifted one free drink each for our anniversary dinner made our celebrated moment together all the more perfect! Thank you from the bottom of our hearts! We will most certainly return and recommend! Also, Noah & Harley from the Charmant are fantastic! And every staff interacted with from 12/13-12/14 deserve to be recognized!
Amazing dinner with fantastic food!
Great dinner view with happy anniversary card from the Charmant.
Stayed 1 night in Dec 2023
Response from Katie E, Front Office Manager on 2023/12/26
Thank you for celebrating the special occasion with us! We cannot wait to welcome you back!

10/10 Excellent

Joshua

Stayed 1 night in Dec 2023
Response from Katie E, Front Office Manager on 2024/1/15
Thanks, Joshua! We hope to welcome you back soon!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Katie E, Front Office Manager on 2023/12/7
Thanks, Gary! We hope to welcome you back soon!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated old building. Bar/lounge is right next to desk. Very loud during happy hour. Distracting while trying to check in.
Stayed 1 night in Dec 2023
Response from Katie E, Front Office Manager on 2023/12/7
Thank you for choosing to stay with us and for taking the time to share your feedback as we sincerely appreciate the feedback. We hope to have the chance to welcome you back soon!

10/10 Excellent

Jill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property. Very charming.
Stayed 2 nights in Dec 2023
Response from Katie E, Front Office Manager on 2023/12/5
Thank you for the kind words! We hope to welcome you back soon!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katie E, Front Office Manager on 2023/12/5
Thank you for the review! We hope to host you again soon!

10/10 Excellent

Rochelle

Stayed 1 night in Nov 2023
Response from Katie E, Front Office Manager on 2023/12/26
Thank you for staying, Rochelle! We're already looking forward to next time!

10/10 Excellent

Katherine

Stayed 1 night in Nov 2023
Response from Katie E, Front Office Manager on 2023/12/26
Thanks for staying, Katherine! We hope to welcome you back soon!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quaint hotel….in a nice area.
Stayed 1 night in Nov 2023
Response from Katie E, Front Office Manager on 2023/11/24
Thank you for staying with us, Michelle! We hope to welcome you back soon!

10/10 Excellent

Shelley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Katie E, Front Office Manager on 2023/11/21
Thank, Shelley! We hope to welcome you back soon!

8/10 Good

Brad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would have given a 5 star rating but coffee was not provided in the room. Very comfortable rooms and spacious bathroom. Had a pleasing experience at the bar as well.
Stayed 1 night in Nov 2023
Response from Katie E, Front Office Manager on 2023/11/21
Thanks for the review, Brad! And thank you for choosing to stay with us. We have already added a note to your profile to preset a coffee maker in your room for your next stay and we hope to welcome you back soon!

10/10 Excellent

Christine

Stayed 1 night in Nov 2023
Response from Katie E, Front Office Manager on 2023/12/7
Thanks, Christine! We hope to welcome you back soon!

10/10 Excellent

Shannon, Hood River

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. Great location and great restaurant
Stayed 1 night in Nov 2023
Response from Katie E, Front Office Manager on 2023/11/15
Thanks, Shannon! We hope to welcome you back soon!

10/10 Excellent

Ann

Traveled with family
Very nice!!
Stayed 1 night in Nov 2023
Response from Katie E, Front Office Manager on 2023/11/9
Thanks for the review, Ann! We hope to welcome you back soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The Charmant was an absolute delight to stay this the past weekend. From the moment you walk you were greeted by kindness and it never stopped. We had drinks by the bar while listening to live music and had dinner after a busy day. One of the best stays I have had in a long time! I will defiantly be back!
Stayed 2 nights in Nov 2023
Response from Katie E, Front Office Manager on 2023/11/9
Thank you for the kind words, Karen! We cannot wait to host you again soon!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Charmant is a beautiful hotel with a gracious staff. The location near the river and a couple blocks from downtown businesses.
Stayed 2 nights in Oct 2023
Response from Katie E, Front Office Manager on 2023/10/31
Richard, thank you staying with us and we hope to host you again soon!

10/10 Excellent

laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for a nice to see a comedian we love at Viterbo. The hotel was a perfect spot, amazing old building, lively and beautiful bar areas, nice room! We’d love to come back in summer to enjoy the rooftop and more of the outdoors.
Stayed 1 night in Oct 2023
Response from Katie E, Front Office Manager on 2023/10/30
Laura, thank you for choosing to stay with us! We cannot wait to welcome you back!

10/10 Excellent

Rhonda

Stayed 2 nights in Oct 2023
Response from Katie E, Front Office Manager on 2023/10/30
Thanks, Rhonda! We hope to welcome you back soon!

10/10 Excellent

LeAnne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A new favorite!
From the service to the accommodations, we loved everything about it.
Stayed 1 night in Oct 2023
Response from Katie E, Front Office Manager on 2023/10/26
LeAnne, thank you for sharing your review and we cannot wait to welcome you back!

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it. The best rooms probably are.
The room was expected to be beautiful with the exposed brick, however we had a huge white washed beam that ran the ceiling and most of the wall. It ruined the aesthetic and the whole mood of being there for a birthday. The restaurant was mixed quality. The drinks were quite bad, the appetizer and soup were decent, and the entree was outstanding. This mix in quality made the experience somewhat blah. Coffee in the morning was outrageously overpriced with the “free coffee” tokens good for a hot coffee or $1 off others. Getting a free coffee or $3-5 off would be reasonable. We spent $12 after discounts on two iced coffees which were very average. It was a neat experience overall and the place had a ton of character, but so much fell flat for us.
Stayed 1 night in Oct 2023
Response from Katie E, Front Office Manager on 2023/10/30
Thanks for choosing to celebrate with us, Nicholas! And thanks for sharing your experience; we sincerely apologize that it didn't live up to your expectations. We have specifically shared your feedback regarding your food and beverage notes with the appropriate team leaders to improve upon quality and consistency. We all hope to have the chance to welcome you back soon!

10/10 Excellent

Courtney, Irvine

Stayed 1 night in Oct 2023
Response from Katie E, Front Office Manager on 2023/11/14
Thanks for the review, Courtney! We hope to welcome you back soon!

6/10 Okay

John

Stayed 1 night in Oct 2023
Response from Katie E, Front Office Manager on 2023/11/13
Thanks for the review John. If you have any further feedback on how we could better our product or service, please let us know. We hope to have the opportunity to welcome you back soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmant stay
The perfect experience in La Crosse along the beautiful Mississippi- love this hotel!
Stayed 1 night in Oct 2023
Response from Katie E, Front Office Manager on 2023/10/26
Eric, thank you for the kind words! We hope to welcome you back soon!