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"This is really something to be experienced. It is new (2023) and massive - hundreds and hundreds of guests. It is a spa, first and foremost. The rooms are huge, quiet, and elegant; the numerous staff are efficient and multi-lingual. Hot springs in the building, hundreds of guests strolling about in hotel yukata, views of the peaks and ocean. The optional meals are definitely recommended - the food is fantastic and also it is a long hike to get down the mountain. Partner likened it to a luxury cruise ship on land."

"Fantastic site next to the main train station, with a lovely helpful staff and an elegantly styled building. The historic tram runs right in front, as do all the regional and local trains and busses from the station. That said, it was quiet and serene. Reserve a room with a view of the volcano, you will not be disappointed."

"Everything about this hotel is first class. The Onsen is fantastic and the mountain view is wonderful. You can walk to the train station in less than five minutes. The staff will do everything they can to make your stay memorable. Sauna, two rooftop pools ,a Jacuzzi, flat screen tv, even a small gym, Self service laundry, what else can you ask for? This is my favorite hotel in Japan. "

"Lovely stay at Yufuin. There is a free pick-up and drop-off options available from JR Yufuin Station which is a must unless you want to walk up crazy hills to get to the property. The room we stayed had traditional tatami mats and plenty of space to lounge around before enjoying hot springs. This property allowed us to book a private bath free of charge, and also the public bath that is open til late which was convenient. There is also free Japanese kimono that you can wear during your stay. Many ryokans nowdays charge money to lend you kimono so it was nice that it was there free of charge. We booked Japanese kaiseki-dinner as extra, breakfast was included already into our booking. The food is absolutely divine at this property - Hats off to the chef! The dinner and breakfast was well-presented by attentive and courteous staff which made the stay very enjoyable. Thing to note of this property is that it is located in the mountains so there isn't much to do other than hot springs and a little walk around their courtyard. But it was perfect for us to have this quiet down-time during our travels. "

"Wonderful staff, beautiful bath, impeccably clean, and a very well-appointed room. Excellent value for the price. "

"We only stayed one night here but we had a great experience from check in to check out. Our room was clean and had everything we needed. Lovely restaurants in the area. We ate a delicious dinner at a Chinese restaurant in the Ginza area called Jang Jang Go. The inside of the restaurant was beautiful. Next to it was a Swiss bakery where we found treats to enjoy later. The most significant thing that happened during our stay was a 6.6 earthquake at 11:15 pm approximately 74 km away in the water between Beppu and Shikoku Island. We definitely felt it in our 5th floor room but the hotel felt safe and sound. "

"Great location, just a 2-3min walk from Kumamoto Station/ Amu Plaza. We were blessed with a high floor twin room with good view of the city. Room is tight & would be tough to open up luggage but it was ok for us as we had couriered our large luggages to the next hotel. Beds were ok and the free breakfast was basic but adequate & yummy to me. Great value for the price."

"Basic but sufficient. Big room. Taxi able to stop directly in front of hotel. Breakfast spread is good with some local food included. Would be better if they control the people at the restaurant and not let people stand behind customer to wait for seats. Orz almost thought I am at hawker centre."

"I stay here so often that I should enquire about an apartment. Friendly staff who are very personable and kind. Kumamoto is the nicest place in the world 😍"