Search Chalets in Kyles Ford

"I arrived at the hotel and was told that they didn’t have my reservation. This was a nightmare. They were able to print off my booking, but continued to tell me that hotels.com didn’t pay them. The money had already been taken out of my bank, so I could not afford to purchase another room at the time. I stayed in the lobby on the phone trying to figure out the issue with hotels.com and the manager came out telling me that I needed to leave. This was almost 12am and I had nowhere to go. They told me I could not remain in the lobby to find out the issue. The two ladies were very rude and inconsiderate. "

"The staff were very polite. The room was in need of repair (rusted tub, plaster slapped on wall with doorknob protector disc over the top of it, bed was lumpy and saggy a d there was a mold/mildew smell). The continental breakfast got worse each day we were there. The juice machine wasnt working, the coffee was subpar, there was a choice of cold cereal, yogurt or a waffle. The yogurt i chose was bad and i threw it away. I did manage to make a waffle each day, but the overall breakfast was very disappointing. We were thankful to find a reasonably priced place to stay close to our daughter's home."

"The staff was super helpful and kind despite my late evening arrival. This hotel is a well preserved piece of history. 10/10 would return."

"They offer you candy when checking in. I must have looked at a different place to stay and accepted this one by mistake. Expedia had us wanting a smoking room? The room was clean but had a strange smell. It has only a space heater for heat. It is supposed to drop in the teens tonight. There is a unit in it that is supposed to be a heat/air conditioner that does not heat. Was charged $150.00 deposit incase we smoked in the room or for incidentals. Which we had no idea about! Which is ridiculous as we don’t smoke and have no pets we are old boring people. Won’t ever book this place again. The guy that came to the check-in window did speak English but he had to call someone else to help him on the phone. Then spoke to this other guy in his Hindi language. So whatever they talked about we didn’t understand. If you love a cold room this is the place for you. "