Kybeyan Nature Reserve Tours

Always gandy, clean and amicable with services.

Location was really good for Darling Harbour and an easy walk also into the city. Staff were friendly. We had chosen to stay in the “Penthouse” which was anything but. First we received an email to advise they would give it to us “less for cash”?? When we got into the room, we were immediately disappointed (for a Penthouse). Really old decor, water goes everywhere in the bathroom (no screens etc), beds not made on housekeeping, no plug for the sink, filthy windows (little balcony so no excuse for not being able to reach). In fairness, we did get an email AFTER we left to say they are new owners and are aware they need to make improvements…. If they do what they say, things would be much better.

The property is only 3 stars maximum. Itvis badly dated and needs renovation. Some lifts have a panel of buttons that don't work, and the lift call buttons on one side of the corridor are covered so you can't push them. The woodwork in the room is damaged and dented. The bathroom sink is a pedestal with no place to put toiletries. My friends and I could not access the lounge and bar on level 31, even though we each paid $976 for two nights, unless we paid another $67 each. So I went to a bottle shop and bought drinks and snacks and we went to one of our rooms instead. Not pleased at all.