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Reviews of Silka Tsuen Wan Hong Kong

4 out of 5
Silka Tsuen Wan Hong Kong
119 Wo Yi Hop Road, Kwai Chung

Reviews

7.8

Good

Rating 10 - Excellent. 205 out of 879 reviews" "
Rating 8 - Good. 424 out of 879 reviews" "
Rating 6 - Okay. 170 out of 879 reviews" "
Rating 4 - Poor. 60 out of 879 reviews" "
Rating 2 - Terrible. 20 out of 879 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pui Shan

Stayed 1 night in Mar 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s easy to navigate very convenient
Stayed 4 nights in Feb 2024
Response from Man Ieong General Manager on 2024/3/25
Dear Michael, We are thrilled to hear of your encouraging reviews. Please rest assured that we will keep up the good work in order to reciprocate your continuous support to us. Yours sincerely,

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023

6/10 Okay

amy

Traveled with family
Disliked: Cleanliness
NA
Stayed 4 nights in Sep 2023

10/10 Excellent

Fung Shan Denise

Stayed 1 night in Mar 2023

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and comfortable. Staff are helpful. Though the transportation is not ideal, hotel shuttle bus can bring you to the city center is a great compensation.
Stayed 7 nights in Feb 2023
Response from Man Ieong General Manager on 2023/3/14
Dear Guest, We are thrilled to hear of your most encouraging reviews. Please rest assured that we will keep up the good work in order to reciprocate your continuous support to us. Yours sincerely, Man Ieong General Manager

10/10 Excellent

RUSSARA

Stayed 1 night in Dec 2022

8/10 Good

richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Forget to mention, it's WIFI is better than Ease Access. It does not keep buffering when I watch youtube video. Staff is nice and accomodating. Staffs on the parking level are also friendly and eager to provide direction when guests asked how to get to a destination / where is the bus stop to certain location. Did not use gym or garden, did had breakfast in the hotels for couple days. I would say if it is included fine, if not, I would eat breakfast outside as they serve the same menu all the times (ham, hot dogs, sausage, corn, fish dumling, beef dumling), congree, veggie noodles, egg to ordered, cereals, fruits, bread/toasts, and drinks. Need chili oils... and if they can add hash brown and turkey bacon for those don't eat pork w-ould be even better. Overall staffs are nice. Breakfast is 8-11 if I remembered correctly
Stayed 8 nights in Nov 2022
Response from Hotel Manager - Man Ieong on 2023/1/4
Dear Richard,Thank you for taking the time to share your experience with us in your recent stay. We are happy to learn that you had a great time in our hotel.We hope you will return to Silka Tsuen Wan, Hong Kong in the near future.Yours sincerelyMan IeongGeneral Manager

8/10 Good

richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Compare to Ease Access Tusen Wan that my husband loved back in 2018, this is a new winner. The standard unit has a fridge and has its own air purifier in each room. We were given 2 tall water bottles everyday, Ease Access's water bottles are half of the size. Staff does not have issue to provide extra sugar, creamer and coffee package when we requested it. Ease Access housekeeping staff gave us attitude till we complained to the front desk. I like Silka more as the room is slightly bigger, it has a desk and chair so I don't have to sit on the bed all the times. It is quiet, I don't hear guest from next door talking / walking or TV. I know next door is occupied as even the door is closed but the door keeps it unlocked. For sure, you will hear your next door guests at Ease Access. Room for improvement: I have a hard time to adjust to their beds, it is not super firm nor soft, I just have back and shoulder pain when I wake up everyday. I have less pain with Ease Access's bed even I think it is about the same softness. Like the fact that they offer shuttle, wish they have it every 30 mins instead and if they offer stops that I can catch airport express buses. I don't like to drag suitcases in MTR station. I can walk to self lanudry store in 3 mins and it opens 24 hours ($15 washing include detergents already and $25 for drying) and it texts you 5 mins before it finishes. The hotel is also closed to different restaurants bakeries & bus stops.
Stayed 4 nights in Nov 2022
Response from Hotel Manager - Man Ieong on 2023/1/4
Dear Richard,Greetings from the Silka Tsuen Wan, Hong Kong! We are delighted to hear that you had a satisfying stay with us. Your feedback has been extremely helpful to ensure that we continually improve and provide consistent, high quality service standards throughout the hotel. We will be most honored if we could once again be of service to you in the foreseeable future. Yours sincerely Man Ieong General Manager

10/10 Excellent

HAU LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 14 nights in Nov 2020
Response from Hotel Manager - Man Ieong on 2020/12/1
Thanks for rating us!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Noise isolate are bad
Stayed 15 nights in Oct 2020
Response from Hotel Manager - Man Ieong on 2020/11/9
Thank you for choosing Silka Tsuen Wan, Hong Kong! We have followed up the issue with the concerned department respectively. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2020
Response from Hotel Manager - Man Ieong on 2020/6/29
Thank you for rating us!

10/10 Excellent

Hiu Wan

Stayed 1 night in Jun 2020
Response from Hotel Manager - Man Ieong on 2020/7/6
Thank you for rating us!

10/10 Excellent

Verified traveler

Stayed 13 nights in Jun 2020
Response from Hotel Manager - Man Ieong on 2020/6/29
Thank you for rating us!

10/10 Excellent

kin fat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jun 2020
Response from Hotel Manager - Man Ieong on 2020/6/22
Thank you for rating us!

6/10 Okay

Kwok tong

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Hotel Manager - Man Ieong on 2020/6/5
Thank you for rating us!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Hotel Manager - Man Ieong on 2020/5/25
Thank you for rating us!

10/10 Excellent

YAZAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarantine
This hotel is a very nice hotel with good service. They have a free shuttle to mtr station also. I need to mention that I really respect this hotel, as during the covid-19 pandemic, all the hotels refused to accept any visitors who had been overseas. All the hotels gave up on helping people during the crisis and only focused on their reputations rather than helping the community. This hotel was one of the few that accepted people from overseas (whether with compulsory or not self quarantine) with a very reasonable and affordable price. They offered special packages for 14 days for such purpose. They stood with HK people during their hard time, which is something I highly respect. Therefore, I highly recommend this hotel.
Stayed 13 nights in Mar 2020
Response from Man Ieong, Hotel Manager on 2020/4/2
Dear YAZAN It was a pleasure having you as our guest at Silka Tsuen Wan, Hong Kong! Much appreciated your compliments on our FREE in-town shuttle bus services as well as courtesy services. AS said "We work with the people of Hong Kong and will overcome any obstacle together", our hotel will be keeping highest hygiene & service standards and provide a comfortable and safe environment for guests and employees alike. We appreciate your positive reviews and will be eagerly waiting for your return to our hotel for a much longer stay. Warmest regards, Man Ieong Hotel Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
disrespectful receptionist
When we were checking in, the receptionist was chatting with her friend with the office phone, and I feel it very disrespectful and she did not go through a lot of the hotel policy, and should give more directions to how to get there.
Stayed 1 night in Feb 2020
Response from Man Ieong, Hotel Manager on 2020/2/24
Thank you very much for choosing Silka Tsuen Wan and for taking the time to share your feedback about your recent stay with us. We are so sorry to hear you were disappointed with the check in process. Our management had been notified and training will be arranged for all front-line staff. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

10/10 Excellent

Mr.W

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was very nice as the staff members were very sincere and professional. They treated people very well.
Stayed 1 night in Jan 2020
Response from Man Ieong, Hotel Manager on 2020/1/22
Dear Mr. W, Thank you for staying in Silka Tsuen Wan, Hong Kong! Much appreciated your compliments on our professional and helpful staff. Our team will be pleased to know they had a role in making your stay with us a memorable one. We appreciate your positive reviews and will be eagerly waiting for your return to our hotel for a much longer stay.

8/10 Good

WAI SHUEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Man Ieong, Hotel Manager on 2019/12/30
Thank you for staying with us, I look forward to seeing you soon.

10/10 Excellent

Kam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Man Ieong, Hotel Manager on 2019/12/12
Thank you for staying with us, I look forward to seeing you soon.

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Florence Ng, General Manager on 2019/12/2
Thank you for staying with us, I look forward to seeing you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Florence Ng, General Manager on 2019/11/18
Thank you for staying with us, I look forward to seeing you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
the wi fi is slow, the staff is good and helpful.
Stayed 3 nights in Nov 2019
Response from Florence Ng, General Manager on 2019/11/21
Thank you for choosing Silka Tsuen Wan, Hong Kong! Much appreciated your compliments to our helpful and friendly staff. However, we are so sorry to hear you were disappointed with our Wi-Fi. We have followed up the issue with the concerned department respectively. Our management is much concern your valuable comments and strive to do the best in services. We look forward to hearing from you again soon!

6/10 Okay

Ricky

Traveled with family and small children, Traveled with group, Business traveler
Check in process is quite efficient. Location not good due to far away to MTR station.
Stayed 1 night in Nov 2019
Response from Florence Ng, General Manager on 2019/11/8
Dear Ricky, Thank you for choosing Silka Tsuen Wan, Hong Kong! Much appreciated your compliments to our efficient check in process!! However, we are so sorry to hear you were disappointed with the location, we recommend you to take our in-town shuttle bus service to/from Hotel and Kwai Fong MTR / Airport Express Tsing Yi Station & Tsim Sha Tsui facilitate you to a joyful experience of shopping and local delicacies at the mall. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

8/10 Good

TTY, TORONTO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast is very good. Room is small but the service is good. Concierge is helpful.
Stayed 4 nights in Nov 2019
Response from Florence Ng, General Manager on 2019/11/21
Dear TTY, It was a pleasure having you as our guest at Silka Tsuen Wan, Hong Kong. We are thrilled to read you had an enjoyable experience and that you were impressed with the buffet breakfast as well as courtesy services provided by our concierge team. Our team will be pleased to know they had a role in making your stay with us a memorable one. We appreciate your positive reviews and will be eagerly waiting for your return to our hotel for a much longer stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Florence Ng, General Manager on 2019/10/30
Thank you for staying with us, I look forward to seeing you soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service and clean. However, the location is bit far away from the tourist spots in TsT and Central .
Stayed 6 nights in Oct 2019
Response from Florence Ng, General Manager on 2019/10/18
Dear Sir / Madam It was a pleasure having you as our guest at Silka Tsuen Wan, Hong Kong! Much appreciated your compliments regarding our cleanliness & attentive services; FREE shuttle bus service provided and facilitate you to a joyful experience of shopping at TsT, it only 40 minutes driving distance. We look forward to hearing from you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Florence Ng, General Manager on 2019/10/10
Thank you for staying with us, I look forward to seeing you soon.

10/10 Excellent

Victor Que Sui

Stayed 1 night in Sep 2019

8/10 Good

SMA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in HK
Good hotel. Front desk stuffs are friendly. We will stay again.
Stayed 2 nights in Sep 2019
Response from Florence Ng, General Manager on 2019/9/13
Dear SMA, We are delighted to hear that you enjoyed your stay at Silka Tsuen Wan, Hong Kong. Glad to receive your positive comments about our helpful staff as well as attentive service. Your appreciations will lead us to success and do it better in the future. Your compliments must be shared with our team members. We look forward to hearing from you again soon!

6/10 Okay

Wing Hong Patrick

Liked: Staff & service
I need to wait ages for the hot shower
Stayed 2 nights in Sep 2019
Response from Florence Ng, General Manager on 2019/9/11
Dear Patrick, Thank you for choosing Silka Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with the hot water. We have followed up the issue with the concerned department respectively. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Value of money
Stayed 2 nights in Aug 2019
Response from Florence Ng, General Manager on 2019/8/26
Thank you for your high recommendation regarding your stay at the Silka Tsuen Wan, Hong Kong. Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
I liked the location and the shuttle services this hôtel provides. The AC in the room is really damp... I bought new books and the pages crumpled after a day. I hadn't even read them yet! My clothes are always cold and damp in the morning too... No matter how long I put them out for, they'd still be damp. The staff were super friendly and accommodating!
Stayed 11 nights in Aug 2019
Response from Florence Ng, General Manager on 2019/8/22
It was a pleasure having you as our guest at the Silka Tsuen Wan, Hong Kong. We are thrilled to read you had an enjoyable experience and that you were impressed with our convenient location as well as FREE shuttle bus service that facilitate you to a joyful experience of shopping and local delicacies. For the high humidity, we have followed up with concerned departments to review and improvement. Your feedback is much appreciated, and we look forward to welcoming you back soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Florence Ng, General Manager on 2019/8/20
Thank you for staying with us, I look forward to seeing you soon.

8/10 Good

Verified traveler

Stayed 15 nights in Aug 2019
Response from Florence Ng, General Manager on 2019/8/19
Thank you for staying with us, I look forward to seeing you soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star
Amazing very clean and comfortable
Stayed 4 nights in Jul 2019
Response from Florence Ng, General Manager on 2019/8/12
Thank you for your high recommendation regarding your stay at the Silka Tsuen Wan, Hong Kong. We appreciate your compliments on our clean and comfortable room. Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Modern looking hotel on the inside. Daily cleaner to make the bed and top up refreshments as well as do a decent clean on bathroom and room areas. These really do a good job! Free shuttle bus service to Kwai that runs every 30mins but last shuttle bus is 10:15 from Kwai fong back to hotel
Stayed 13 nights in Jul 2019
Response from Florence Ng, General Manager on 2019/7/24
It was a pleasure having you as our guest at the Silka Tsuen Wan, Hong Kong. We are thrilled to read you had an enjoyable experience and that you were impressed with our room cleanliness as well as FREE shuttle bus service that facilitate you to a joyful experience of shopping and local delicacies. Your feedback is much appreciated, and we look forward to welcoming you back soon!

10/10 Excellent

chifeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good and clean
Stayed 1 night in Jul 2019
Response from Florence Ng, General Manager on 2019/7/10
Dear chifeng, We are delighted to hear that you enjoyed your stay at Silka Tsuen Wan, Hong Kong. Glad to receive your positive comments about our room cleanness. Your appreciations will lead us to success and do it better in the future. Your compliments must be shared with our team members. We look forward to hearing from you again soon!

8/10 Good

Chi Wing Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is great
It is great. And the reception are very nice to solve my problems
Stayed 1 night in Jul 2019
Response from Florence Ng, General Manager on 2019/7/9
Dear Chi Wing, We are delighted to hear that you enjoyed your stay at Silka Tsuen Wan, Hong Kong. Glad to receive your positive comments about our attentive service. Your appreciations will lead us to success and do it better in the future. Your compliments must be shared with our team members. We look forward to hearing from you again soon!

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Staff is warm. Room is too small. No cabinet for luggage. Location is not accessible and difficult to find. Hidden in a place where area is not clean.
Stayed 1 night in Jun 2019
Response from Florence Ng, General Manager on 2019/7/4
Thank you for choosing Silka Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with our room assignment and location. We have different room categories with spacious and cozy bedroom, please visit us for more details. We recommend you to take our in-town shuttle bus service to/from Hotel and Kwai Fong MTR / Airport Express Tsing Yi Station & Tsim Sha Tsui facilitate you to a joyful experience of shopping and local delicacies at the mall. We are much concern your valuable comments and strive to do the best in the future. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

2/10 Terrible

Tao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty walls and dirty carpet. The room was moldy and made our stay extremely uncomfortable and be ware that the hotel service is very informal. They don’t give you even the basic supplies like shampoo, conditioner and lotion sort of stuff unless you ask them and some rooms don’t have hot water at the basin depending on what type of tap you get. They promise on their website they provide free dunking water and smart phone, but we didn’t see a thing of them. Very very bad experience and we will never ever come back again.
Stayed 2 nights in Jun 2019
Response from Florence Ng, General Manager on 2019/7/2
Dear Tao, Thank you very much for choosing Silka Tsuen Wan and for taking the time to share your feedback about your recent stay with us. We are regret to learn of your experience encountered, which is not the level of service that our team strives to provide. Your feedback was shared with our team and we will improve promptly and accordingly. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

8/10 Good

Mary, Taiwan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast every day. Staffs are very friendly and helpful. Free shuttle to the train station.
Stayed 13 nights in Jun 2019
Response from Florence Ng, General Manager on 2019/7/2
Dear Mary, It was a pleasure having you as our guest at the Silka Tsuen Wan. We are thrilled to read you had an enjoyable experience and that you were impressed with buffet breakfast, helpful and friendly staff as well as FREE shuttle bus service that facilitate you to a joyful experience of shopping and local delicacies. Your feedback is much appreciated, and we look forward to welcoming you back soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Difficulties communicating what you need due to language barrier. Food served during breakfast reminds me of school cafe lunch (canned sausages, ham soaked in water, corn, steamed cabbage, red beans, etc. The hotel will benefit from hiring new chef.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that were given was much smaller then the room advertised. Livable, but tight.
Stayed 4 nights in May 2019
Response from Florence Ng, General Manager on 2019/6/6
Thank you for choosing Silka Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with our room assignment. We have different room categories with spacious and cozy bedroom, please visit us for more details. We are much concern your valuable comments and strive to do the best in the future. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Florence Ng, General Manager on 2019/6/3
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Very good hotel with polite staff members. Location is good with many stores and restaurants around the hotel. Shuttle bus to train station is good. Breakfast is also good with very nice people servicing there. The only issue may be the room is pretty small with little open spaces. This may be the case for many hotels in Hong Kong and Japan.
Stayed 3 nights in May 2019
Response from Florence Ng, General Manager on 2019/5/30
Dear Shawn, It was a pleasure having you as our guest at the Silka Tsuen Wan, Hong Kong. We are thrilled to read you had an enjoyable experience and that you were impressed with our helpful and friendly staff as well as convenient location. Apart of the local dining nearby, hotel provide FREE shuttle bus service that facilitate you to a joyful experience of shopping and local delicacies. We have different room categories with spacious and cozy bedroom, please visit us for more details. Your feedback is much appreciated, and we look forward to welcoming you back soon!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Florence Ng, General Manager on 2019/5/29
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Florence Ng, General Manager on 2019/5/22
Thanks for staying with us. We appreciate your feedback!