夸祖魯-納塔爾出租公寓

「After a 6 hour journey we arrived at the Capital Zimbali but main reception staff denied knowing about the apartment. We discovered the apartment is let by a private host and the hotel are fully aware of this. The reception could not have been any more unhelpful. A security guard kindly escorted us to the Welcome Centre, where a gentleman telephoned the main hotel and patiently explained that we were trying to book into the suite. By now, it had been almost 2 hours since we arrived at the...

「This accommodation should not be available to book on Expedia/Hotels.com. It has been sold and is no longer available. We were stranded without accommodation when we arrived to check in at 21:00. 」

「We had a short stay but thoroughly enjoyed it. If our son was older he would have thoroughly enjoyed the facilities. The staff were all very friendly as well. 」

「Services and amenities were not up to standard. 」

「I was a single traveller and was placed into a family room with 2 bedrooms which I didn't need. I had booked through Expedia but didn't realise there was another 3rd party that was involved. After getting through the initial booking mix up the room they assigned me wasnt ready at 2pm and reception, who weren't aware of room availability said after I had ventured down to my room 700 meters away that I would need to wait for it to be available. I asked if I could get a voucher for a drink or...

「This stay was a complete nightmare. The premier room we rented has not done any maintenance for the last 5 years. The state of the room was dismal. complete rubbish. I will email photos on demand, take this property off your list」