玖珠郡木屋

「A very disappointed experience! I booked this resort on Hotels.com, which clearly mentioned the room was equipped with private onsen. However, when we arrived the staff told us that there was a failure on the water pump and they couldnt provide onsen water! The only solution they had offered was some PUBLIC onsen entries on its surrounding area…. This is totally unacceptable and disappointed that we drove so far to here and they couldnt provide this particular service, with no compensation and...

「チェックインアウトはメールでタブレットでと伝えられてたがタブレットがなかった。駐車場も2台とも違法駐車されていて写メを送ってくれと言われた。そして指示された駐車場に停めたがチェックアウト時に別の客にここは自分達の駐車場だとクレーム有り。経緯を説明して納得してもらった。」