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New Akan Hotel

3.5 star property
Lakefront hotel with a sauna and a 24-hour front desk

Choose dates to view prices

New Akan Hotel, beside the lake, offers a peaceful retreat with an indoor mineral hot spring and sauna. Guests can dine at two restaurants, use laundry facilities, or grab snacks from the bar/deli. Previous visitors consistently praise the attentive staff.

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Housekeeping
  • Free WiFi
  • Parking included
The current price is NT$2,991
NT$3,738 total
Dec 14 - Dec 15

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for (Non-Smoking) Crystal - Lake View Western Style Room

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Crystal - Lake View Western Style Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Bathrobes
Hair dryer
Coffee/tea maker
Desk
Daily housekeeping
  • 258 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for (Non-Smoking) Crystal - Western Style Room [No View Specified]

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Crystal - Western Style Room [No View Specified]

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Bathrobes
Hair dryer
Coffee/tea maker
Desk
Daily housekeeping
  • 258 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for (Non-Smoking) Crystal - Japanese Style Room [No View Specified]

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Crystal - Japanese Style Room [No View Specified]

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Bathrobes
Hair dryer
Coffee/tea maker
Desk
Daily housekeeping
  • 355 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for (Non-Smoking) Crystal - Lake View Japanese Style Room

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Crystal - Lake View Japanese Style Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Bathrobes
Hair dryer
Coffee/tea maker
Desk
Daily housekeeping
  • 355 sq ft
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for (Non-Smoking) Shangri-La - Japanese Style Room [No View Specified]

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Shangri-La - Japanese Style Room [No View Specified]

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Bathrobes
Hair dryer
Coffee/tea maker
Desk
Daily housekeeping
  • 377 sq ft
  • Mountain view
  • Sleeps 5
  • 5 Twin Futons

View all photos for (Non-Smoking) Shangri-La - Lake View Japanese Style Room

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Shangri-La - Lake View Japanese Style Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Bathrobes
Hair dryer
Coffee/tea maker
Desk
Daily housekeeping
  • 377 sq ft
  • Lake view
  • Sleeps 5
  • 4 Twin Futons

View all photos for (Non-Smoking) Shangri-La - Lake View Resort Twin Room

(Non-Smoking) Shangri-La - Lake View Resort Twin Room | In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Shangri-La - Lake View Resort Twin Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Bathrobes
Hair dryer
Coffee/tea maker
Desk
Daily housekeeping
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
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About the neighborhood

Map
2-8-8 Akanko Onsen, Akan-cho, Kushiro, Hokkaido, 085-0467

What's nearby

  • Akan Mashu National Park - 1 min walk - 0.0 km
  • Akankohan Eco Museum Center - 5 min walk - 0.4 km
  • Lake Akan - 8 min walk - 0.7 km
  • Akanko Ainu Theater Ikoro - 11 min walk - 1.0 km
  • Ainu Kotan - 16 min walk - 1.3 km

Getting around

  • Mashu Station - 35 min drive
  • Kushiro Airport (KUH) - 64 min drive

Restaurants

  • ‪民芸喫茶 ポロンノ - ‬7 min walk
  • ‪MAIN DINING TENGA 天河 - ‬6 min walk
  • ‪百味庵 - ‬2 min walk
  • ‪両国総本店 - ‬4 min walk
  • ‪奈辺久 - ‬4 min walk

About this property

New Akan Hotel

Hotel near Lake Akan
You can look forward to an indoor mineral hot spring (onsen), a garden, and an arcade/game room at New Akan Hotel. For some rest and relaxation, visit the sauna. The on-site restaurant, Felice, offers breakfast and dinner. Free in-room WiFi is available to all guests, along with laundry facilities and a snack bar/deli.
You'll also find perks like:
  • Free self parking
  • Buffet breakfast (surcharge), hot springs on site, and multilingual staff
  • 1 meeting room, an elevator, and a banquet hall
Room features
All 370 rooms offer comforts such as air conditioning and bathrobes, as well as perks like free WiFi and safes.
Other amenities include:
  • Free toiletries and hair dryers
  • Refrigerators, coffee/tea makers, and daily housekeeping

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NT$6,716 total
Dec 14 - Dec 15
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 8:30 AM for a fee
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Felice

Things to do

  • Arcade/game room
  • Hot springs
  • Sauna

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting room

Outdoors

  • Garden
  • On a lake

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Banquet hall
  • Built in 1965
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 13 years of age.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Akan Hotel
New Akan
New Akan Hotel
New Akan Hotel Kushiro, Japan - Hokkaido
New Akan Hotel Kushiro
New Akan Kushiro
New Akan Hotel Hotel
New Akan Hotel Kushiro
New Akan Hotel Hotel Kushiro

Frequently asked questions

Is New Akan Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at New Akan Hotel?

As of 2025/12/11, prices found for a 1-night stay for 2 adults at New Akan Hotel on 2025/12/14 start from NT$2,991, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at New Akan Hotel?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at New Akan Hotel?

Check-out is at 10 AM.

Where is New Akan Hotel located?

Situated on a lake, this hotel is within a 10-minute walk of Akankohan Eco Museum Center and Lake Akan. Akanko Ainu Theater Ikoro and Ainu Kotan are also within 10 minutes.

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New Akan Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 69 out of 225 reviews
Rating 8 - Good. 90 out of 225 reviews
Rating 6 - Okay. 43 out of 225 reviews
Rating 4 - Poor. 16 out of 225 reviews
Rating 2 - Terrible. 7 out of 225 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Melvin

Liked: Cleanliness, staff & service, amenities
Nice view of the lake, both from the room and the onsen In-room bathroom was dated though Good selection of food for both dinner and breakfast
Stayed 1 night in Sep 2025

10/10 Excellent

Takami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like hot spring big bath.
Stayed 2 nights in Jul 2025

6/10 Okay

Yew Kit Kevin

Liked: Staff & service
Hotel is a little run down. In need of a make over.
Stayed 1 night in Oct 2025

10/10 Excellent

Jinny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful dinner and breakfast!
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The best thing about the hotel was the rooftop pool! The buffet for bfast and dinner was very nice. Unfortunately the rims, while clean, were very dated.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ming

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is in a great location. We were able to walk to the ferry port. It is walking distance to the bus station. The dinner buffet was excellent. There were many varieties of food. Our room was clean and faced Lake Akan. A great place to stay!
Stayed 2 nights in May 2025

8/10 Good

Tay Kay

Liked: Property conditions & facilities
A very wide spread and luxurious buffet dinner. Take the half board
Stayed 2 nights in Jun 2025

10/10 Excellent

KA LUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jul 2025

6/10 Okay

Neil

The property is a mixed bag the food and staff were excellent. However the room was was in very poor condition and badly overdue for refurbishment. For the amount of money charged the rooms will be a definite disappointment.
Stayed 1 night in Aug 2025

4/10 Poor

Fatima

Disliked: Amenities, property conditions & facilities
The staff was friendly, but the room and the dinner buffet was not up to standard! The hotel itself it's really old it needs a makeover all around. Luckily it was for one night only.....
Stayed 1 night in Jun 2025

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Overrated For Price

The front desk was a little standoff ish. I arrived at 9pm and you would have thought the world was ending. Just a massive hotel with a lot of people. The onsen was super crowded and lots of the surrounding restaurants close earlier than mentioned. A bit pricey for the style of room, but very limited availability in the area.
Stayed 1 night in Jun 2025

6/10 Okay

Peter

Disliked: Amenities, property conditions & facilities
It should be renamed the Old Akan Hotel, as the rooms are probably 1960s in style and amenity. It was definitely overpriced, given the small bathroom and bedroom. The bathroom was so small, there was not even space to put bottles of shampoo and body soap. These were provided in sachets. The hotel seems to have had a facelift on the outside and in the lobby and restaurant areas, but the rooms were ordinary. Not worth the money charged.
Stayed 2 nights in Sep 2025

6/10 Okay

youto

Disliked: Property conditions & facilities
駐車場まで遠く、シャトルバスは有りますが不便です。
Stayed 1 night in Oct 2025

6/10 Okay

CHIHARU

夕食にもう少しお刺身があらばよかったなと思いました。
Stayed 1 night in Sep 2025

6/10 Okay

M ayumi

Liked: Property conditions & facilities
あいにくの天気でしたが天空スパと温泉とても気持ちよかったです。食事は種類が豊富で何を食べるか悩みました笑
Stayed 1 night in Sep 2025

8/10 Good

TAKASHI

満足でした。
Stayed 1 night in Sep 2025

10/10 Excellent

Kaito

Liked: Staff & service, amenities, property conditions & facilities
総合的にコスパが良いホテルでした。 温泉は最高です。
Stayed 1 night in Sep 2025

6/10 Okay

ヒロミ

Disliked: Cleanliness, staff & service, property conditions & facilities
食事は朝夕バイキング、品数がとても多く味も良かった食べきれないほどでした。 ただ、お部屋は掃除が行き届いてない部分あり（部屋の中の障子の棧のホコリなど）、敷布団のマットのほつれ、1人掛けソファのクッションの凹みがすごかった、ソファの前のテーブルの埃など気になりました。細かくてごめんなさい。次回もまた利用させて頂きたく辛口になりました。
Stayed 1 night in Aug 2025

8/10 Good

Noriko

Liked: Staff & service, property conditions & facilities
ゆっくりお風呂を楽しみました。特に天空スパが楽しかったです。
Stayed 1 night in Aug 2025

10/10 Excellent

Masayuki

Liked: Cleanliness, staff & service, amenities
阿寒湖の景色が とても素晴らしかったです。 アイヌコタンや散策道も近くにあります。 また ビュッフェスタイルの食事は種類が豊富で美味しかったです。
Stayed 1 night in Aug 2025

2/10 Terrible

Kiyotaka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
お仕着せのブッフェのみ。例えば天ぷら。材料の質がひどく、揚げ方も雑。 刺身の品質は最悪。
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Hotel de luxe que necesdi
Stayed 2 nights in Aug 2025

10/10 Excellent

Mikio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

温泉と食事が良かった

温泉とレストランは”シャングリラ館”にあるので、”クリスタル館”の端の方の部屋だとかなり歩きます。でも、部屋からは阿寒湖が見えて快適な滞在でした。天候に恵まれず、曇りで気温が23℃程度だったので、楽しみにしていた「天空ガーデンスパ」は肌寒くて早々に退散し残念でした。一方大浴場は露天風呂も含めて湯温が適切で素晴らしかったです。食事はバイキングで、レストランのキャパは大きく、混雑していましたが、メニューも豊富で満足しました。特に朝食の海鮮丼の”とろろ”が絶妙で、珍しくお代わりするほど堪能しました。
Stayed 1 night in Jul 2025

8/10 Good

toru

Liked: Cleanliness, staff & service, property conditions & facilities
屋外屋内とも展望大浴場が素晴らしい。また行きたい
Stayed 1 night in Jul 2025

4/10 Poor

マサクニ

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
阿寒湖付近全体の話のようですが、空調が弱すぎて扇風機の風でやっと過ごせる状況でした。虫が大量に飛んでいるので窓を開けるわけにもいかないにも関わらず、暑いのであれば窓を開けてくださいというホテルスタッフの対応にも頭がきました。 館内清掃にも手が行き届いておらず、壁に埃が付着していたり、少し窓を開けただけで窓の縁に溜まった埃が大量に舞う始末。挙げ句の果てに布団敷きのサービスも頼んだ時間に来ず、頼みに行っても横柄にあしらわれ、自分達でひきました。 景観は素晴らしく、アイヌの文化にも触れる事はでき、観光する価値はあります。 是非、大浴場の廊下の途中に飾った骨董品などを売却して、これからの温暖化や人手不足に備え、設備や教育投資にお金を回して欲しいと思います。
Stayed 2 nights in Jul 2025