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Reviews of Naraya

4 out of 5
Naraya
Kusatsu 396, Kusatsu, Gunma

Reviews

9.2

Wonderful

Rating 10 - Excellent. 71 out of 109 reviews" "
Rating 8 - Good. 31 out of 109 reviews" "
Rating 6 - Okay. 4 out of 109 reviews" "
Rating 4 - Poor. 1 out of 109 reviews" "
Rating 2 - Terrible. 2 out of 109 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eng Kiat William

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying at historic hotel. Best feature of Natalya is it's on-site onsen which is convienently accessible for hotel guests. Dining was great but they need more staff training for international guests. Checkout was a bit chaotic and inefficient with guests sitting around in the lobby waiting for the turn to be checked out (two staff at reception, and only one was doing all the checkouts). Otherwise, the hotel is convienently located close to town center and walking distance to the bus terminal, public onsens, etc.. we booked a room that overlooked the kusatsu yubatake.

10/10 Excellent

Charine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Cheuk

Stayed 1 night in Nov 2022

8/10 Good

Jada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great with the yubatake right around the corner. Nice ryokan with large rooms and onsens, but the building itself was not particularly exceptional. Very good, but not great considering the price. However we had several wonderful surprises for our kaiseki dinners and breakfasts. We stayed 3 nights and 2 nights towards the end of dinner a sushi chef came into our dining room and we were able to order as much sushi as we could eat. In the morning another chef came in and made individual tamago-yaki to go along with the rest of the breakfast. And the best surprise were the large individual tear drop ice igloos at one dinner with sashimi inside. Absolutely beautiful and stunning and of course the sashimi excellent.
Stayed 3 nights in Nov 2022

2/10 Terrible

Naohiko

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Fen, Vancouver Canada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good Location and stuff Friendly, Dinner food quality I disappointed.
Stayed 1 night in Jan 2020

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great. Very cultureful.
Stayed 1 night in Jan 2020

10/10 Excellent

Diminic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Kim Chah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I feel very goooood! Expensive But worth staying for one day ,
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Naraya onsen - a good choice in 草津
Good experience and it is a good onsen place I would recommend
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ping-Hue, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good Hotel location and service

10/10 Excellent

K

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊前に予約確認のメールを頂いた際にバスターミナルまでお迎えをお願いしました。到着したら連絡くださいとの返信がありましたが、当日到着時間にお迎えにきてくださりとても助かりました。 口コミでお料理のことを書かれている方がいて気になっていましたが、そんな心配もなく、夕食、朝食共に大変おいしかったです。お湯も間違いなくすばらしいです。男女交代制です。
Stayed 1 night in Dec 2022

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and sincerely. Room is clean and tidy. Outlook and interior design are excellent.
Stayed 1 night in Nov 2022

8/10 Good

Jungsoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
meals are not as good as I expected, so as the meal service.
Stayed 2 nights in Nov 2022

8/10 Good

Iwao

Stayed 1 night in Oct 2022

4/10 Poor

Ryoko

Stayed 1 night in Oct 2022

10/10 Excellent

ノリコ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉が白旗源泉なのでとても肌がすべすべになり清潔感もある綺麗な宿でした。
Stayed 1 night in Oct 2022

10/10 Excellent

yoshiko

Stayed 1 night in Sep 2022

8/10 Good

TETSUYA, SUZAKA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
低層階にのみ階段が存在するのはちょっと残念。 しかし立地や温泉は抜群ですし、料理も創意工夫が施されていて、何回行っても飽きません。
Stayed 1 night in Jul 2022

10/10 Excellent

リュウノスケ

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
ホスピタリティの高いお宿でした！ お料理もとても美味しかったし満足なボリュームで、温泉も落ち着く空間でよかったです！
Stayed 1 night in Jul 2022

10/10 Excellent

YOSHIE

Stayed 1 night in Jul 2022

10/10 Excellent

tetsuo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高な宿です。
伝統ある温泉旅館で古い所を生かし、でもトイレや部屋はきれい。とっても掃除が行き届き 快適でした。従業員もとても良い対応でした。また、行きたいです。料理も美味しい。
Stayed 1 night in May 2022

10/10 Excellent

Hidenori

Stayed 1 night in Apr 2022

8/10 Good

yumiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
老舗旅館らしい趣のある宿です。以前から気になっていたので今回宿泊させていただきました。時節柄食事処が個室なので安心でした。ただ味付けが私には濃かったようで、碗ものや煮物などどれも似た味に感じてしまいました。そこだけが残念でした。草津の湯は何度も入ると湯あたりしそうなイメージがあったのですが、そんなことはなくとても良かったです。 ちょっとしたアクシデント(宿に取材が来て騒がしかった)があったのですが、宿の方のご対応で結果的にはのんびり快適に過ごせました。
Stayed 1 night in Feb 2022

6/10 Okay

teruaki

Traveled with family
Stayed 1 night in Jan 2022

10/10 Excellent

Takahiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事も美味しく、設備も充実していました。
Stayed 1 night in Jan 2022

8/10 Good

nozomi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

makoto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

MAKI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

MISAKO

Stayed 1 night in Oct 2021

10/10 Excellent

MASAFUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

kunihiko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
又、行きたい宿！
草津の湯は最高ですね！食事も大変美味しかったし。駐車場は徒歩で10分と離れていますが、送迎してもらい楽チンでした。湯畑からも近く楽しめました。又、行きたい宿ですね！（今回2度目）
Stayed 1 night in Sep 2021

10/10 Excellent

Hinako

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
ご飯がとても美味しかった。
Stayed 1 night in Aug 2021

10/10 Excellent

kinuyo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Kotono

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事が品数も豊富で大変美味しかったです。
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日常を忘れて休める、温泉宿でした。
老舗の和を感じる宿でした。 時に温泉は風情あり、最高の趣きがあるものでした。 ただ、少し熱めです。
Stayed 1 night in Jun 2021

10/10 Excellent

MISA

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
さすがの五つ星旅館
最高です。いつ、誰が掃除してるのか分からない位、裏を見せない姿勢が素敵です。館内はお香の香りが程よくしています。ホスピタリティは、個々で分かれます。恐らくトップクラスの方の中には、若干感じ悪い印象の方もいましたが、従業員クラスの方々は、非常に感じ良く、こちらが求めた以上のサービスを気持ちを込めてしてくださいます。
Stayed 1 night in Dec 2020

2/10 Terrible

Teruhisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
古い旅館
古くて空調が悪くおとがうるさく寝れなかった。 部屋のベット間に柱があり通るのに気をつけないとあたる。
Stayed 1 night in Aug 2020

8/10 Good

SATOSHI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お風呂、食事良し
お風呂の湯加減は完璧。食事も個室でゆっくり。立地良し。
Stayed 1 night in Aug 2020

6/10 Okay

masamori

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
クーラーの音がうるさかった。
サービスや料理は良かったのですが、足が悪いので、ツインの部屋をリクエストしましたが、ツインの部屋は隣のホテルと隣接の為に窓の外は壁で景観は望めませんでした。又、部屋のエアコンは窓に後付けのクーラーで、コンプレッサーの音と送風の始動と停止の音がうるさく、ツインの部屋はお奨め出来ません。
Stayed 1 night in Aug 2020

8/10 Good

ケン, 神奈川

Traveled with family
Liked: Property conditions & facilities
温泉が最高です。スタッフのサービスにはばらつきがあり、教育が徹底されていない印象があります。
Stayed 2 nights in Aug 2020