Standard Twin bed Room, Non Smoking | Mountain view
Check availability

Reviews of Hotel New Koyo

2.5 out of 5
Hotel New Koyo
464-34 Kusatsu, Agatsuma District, Kusatsu, Gunma-ken

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 150 reviews" "
Rating 8 - Good. 51 out of 150 reviews" "
Rating 6 - Okay. 53 out of 150 reviews" "
Rating 4 - Poor. 9 out of 150 reviews" "
Rating 2 - Terrible. 2 out of 150 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Herbeth Lim

Traveled with partner
Liked: Staff & service, amenities
Great deal for the price! Walkable to other areas, easy parking, and the breakfast buffet (mostly Japanese) had a good selection. The hotel also has an onsen (one outdoor) within its grounds. The beds and pillows were too hard for me, but overall, great value for money!
Stayed 1 night in Mar 2024

8/10 Good

Clio

Traveled with group
Liked: Staff & service
Place was okay, clean enough but not to standard. If you're ok to just sleep there then I would recommend it but you get what you pay for on the cost since it was cheap. I would not recommend it for someone who has a higher standards. But if it's just a place to have a base because you're out and about all day, then it's fine. No on amenities in the room. I would recommend using the onsen in the hotel, it was. They also have a outdoor one in the hotel and it was lovely in the evening.
Stayed 2 nights in Oct 2023

6/10 Okay

Ching Mei

Traveled with family
Stayed 2 nights in Dec 2023

6/10 Okay

Rossukon

Traveled with group
Disliked: Cleanliness, amenities
Hallway on 6th floor smelly cigarette. Mattress and Blanket so dirty had blood and hair on there. Does not have body wash, shampoo, conditioner or hair dryer in room can use only in public onsen. Staffs can not speak English. Good breakfast. Free shuttle bus to Yubakata on Friday and Saturday.
Stayed 1 night in Nov 2023

2/10 Terrible

Luey

Disliked: Cleanliness, property conditions & facilities
Rideau de salle de bain moisissure Manque d’entretien général Édifice veuille
Stayed 4 nights in Sep 2023

8/10 Good

Man Hung Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2019

10/10 Excellent

Lee see

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful and good location
Stayed 1 night in Nov 2018

8/10 Good

Kin man

Liked: Cleanliness, staff & service, room comfort
Nice outdoor onsen. 20mins uphill From bus station.
Stayed 1 night in Jun 2018

10/10 Excellent

SALVATORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel for a Vacation - 05/2018
This place was absolutely awesome! I don't understand the complaints of some of the other reviewers who are crying about "it being a far walk" or "old" because it is at most a 10 minute walk to the Yubatake and it is a beautiful hotel with incredible views from the top room floors. Unless you are a very unfit person and walk very slowly, the walk to the Yubatake is short and nice going through the hot spring town of Kusatsu. The entrance to Sainokawara Park is even closer, with the hotel towering over the entire forest that the park is located in. It is a beautiful town to wander around at night with the beautiful changing lights at the Yubatake and in Sainokawara Park, and during the day has many shops filled with kind people selling unique souvenirs. I can speak Japanese, which was helpful as most people in this town did not speak much English. The buffet-style of food was some of the best at a hotel I've had in Japan, and the hot springs were very relaxing with beautiful views of the forest outside. I will definitely return to this hotel on my next trip to Kusatsu.
Stayed 1 night in May 2018

8/10 Good

Wai Kuen Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mira , BKK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel neer bus station around 15 min by walk
Hotel near attraction but the walk way so hard and very tried like you claiming to mountain. The room clean and good view but you have to take a shower at Onsen they will provide full amenities. Onsen outdoor was good and relaxed. Dinner have many choices of food and unlimit of Beer but the time for dinner only from 5.30PM to 7.00 PM. So hotel provide bus to Yubatake but have a time l. Overall will good for pay less hotel staff speak english very poor but they helpful.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
I had a pleasant stay at this hotel. For the price, the package is excellent. I was fortunate to get a room in 10th floor with excellent views of Sainokawara park. The staff was very nice and helped to drop us off at bus terminal as well.
Stayed 1 night in Dec 2017

6/10 Okay

Juha-Pekka

Disliked: Staff & service, property conditions & facilities, room comfort
Old hotels from 80's
The hotel has a feeling and looks of 80's skiing hotel. Be prepared to climb the hill to get there. It is not long hike, but very steep one. If feels like the place hasn't been upgraded ever since. Hotel staff is very old as is the customer base. The hotel has really big 24h spa in ground floor with two pools. One inside and one outside. Only recommend if price is right and you wish to visit other spas around it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was very close to shops and restaurants
Staff were very polite and helpful, room was very clean and tidy, there was a verity of different foods available, which is included in the price of the hotel, so you get breakfast and dinner, very close to a verity of hot spring

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price is good. You can't complain much when you pay less comparing to the hotels close to this. If someone complain on their dinner/breakfast, they can skip it as the price is cheap and come with "free" dinner and breakfast.

6/10 Okay

King Kwok

Liked: Cleanliness, room comfort
OK but a little bit far from the major attractions
The hotel is quiet as it is off the main road and is not near the Yubatake; it is about a 20 min walk (downhill). Checked with the front desk and they offered free transportation to go to Yubatake and back. Free wifi in the lobby only. Check out time is 9:30 am, which I thought was early when compared with other hotels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget oszen hotel but nice room with good service
Budget oszen hotel but nice big room with good service! Affordable price Japanese oszen hotel half board buffet meals , running organizations services! There have really nice 100% oszen spa, one in indoor and one in outdoor are really nice for the cool weather at kusatsu onsen!

10/10 Excellent

Vera, Melbourn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best location
Very nice hotel,we had a room on the top floor( 10 th) with a beautiful view. The room was big and comfortable.Hotel staff speak little English but very nice,polite and helpfull. The food was tasteful and a huge variety of fresh fish (in Australia very ,very expensive) .The onsen was clean and very well maintained,supplies of shampoos,conditions,body wash ,body and faces creams....come back definitely.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room View
I like the view from the room. Very nice and amazing.

6/10 Okay

アコ

Liked: Property conditions & facilities
トイレや洗面所、大浴場が汚い
Stayed 1 night in May 2024

6/10 Okay

せいじ

Traveled with family
Liked: Staff & service, amenities
家庭的雰囲気で、接客も良好、安心して休めました。
Stayed 1 night in Apr 2024

4/10 Poor

kuninori

Disliked: Cleanliness, property conditions & facilities
スキー場が近い。 天狗山が見えるロケーション。 スキー場までの送迎がある。 湯畑までの送迎もあるし、徒歩でも行ける距離。 レンタルスキーも充実していて、関係者も親切です。 この様な状態でも、価格が安く、長く滞在するには、とても良い条件です。 しかし、温泉の問題なのか、部屋の匂いが臭くて、コロンをかけないと、いられないほど。
Stayed 6 nights in Mar 2024

6/10 Okay

七海

Stayed 1 night in Mar 2024

6/10 Okay

なおこ

料金相応であった
Stayed 1 night in Mar 2024

10/10 Excellent

Haruna

Stayed 2 nights in Feb 2024

8/10 Good

ナオミ

お風呂がとても良い
Stayed 2 nights in Dec 2023

6/10 Okay

TAKAKO

Stayed 1 night in Dec 2023

6/10 Okay

MASAYUKI

Business traveler
Stayed 1 night in Nov 2023

10/10 Excellent

ゲンリュウ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looks perfect. Thank you very much
Stayed 1 night in Nov 2023

8/10 Good

ようこ

Stayed 1 night in Nov 2023

6/10 Okay

たけよし

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

TOMIE

Traveled with family
建物が古いので仕方がない。高崎からの無料送迎バスはとても良かった。湯畑への送迎バスもよかったです。
Stayed 1 night in Nov 2023

8/10 Good

???

Traveled with family
Liked: Cleanliness, staff & service, amenities
他の施設に比べて割安なので多日数宿泊し湯治（町営温泉利用）するにはおすすめです。
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveler

Traveled with group
Stayed 1 night in Oct 2023

8/10 Good

Mayumi

Stayed 1 night in Oct 2023

6/10 Okay

ユズナ

Stayed 1 night in Oct 2023

10/10 Excellent

Adam

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

TatWing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一間很普通的酒店
酒店有些舊，枕頭床墊都有污跡，但整體還可以
Stayed 1 night in Oct 2023

6/10 Okay

Yiu Keung Rick, TUEN MUN,

Traveled with family
Liked: Amenities
It is far away but the price is good.
Stayed 2 nights in Oct 2023

10/10 Excellent

ヒロアキ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
高崎駅発着の直通送迎バスはかなり便利でした。 また利用させて頂こうと思います。
Stayed 1 night in Sep 2023

8/10 Good

???

宿泊代金安いので長期滞在に向いている。
Stayed 3 nights in Sep 2023

6/10 Okay

SHO

Business traveler
Stayed 2 nights in Jun 2023

6/10 Okay

フミオ

Traveled with partner
Liked: Cleanliness, staff & service
バスが有難かった 湯畑へのリムジンも良かった
Stayed 1 night in Jun 2023

6/10 Okay

シゲオ

Disliked: Cleanliness, property conditions & facilities
大浴場の浴槽の底に毛玉みたいなものが漂っていた、露天風呂は浴槽の底に落ち葉及びゴミみたいなものがたくさんあって、気持ち悪くなりました
Stayed 1 night in May 2023

6/10 Okay

kazuhisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
草津温泉のホテルの中では、群を抜いて格安なので、良いと思います。
Stayed 1 night in Apr 2023

4/10 Poor

Charlie

Disliked: Staff & service, property conditions & facilities
フロントの方の対応が悪い
フロントの方の対応が悪い お客さんにたいしてため口をきき笑顔がなく態度が非常に悪く サービス業界なのでもうちょっとコンプレックスの強化をして欲しい アメリカでは考えられない
Stayed 1 night in Apr 2023

10/10 Excellent

Hiroshi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お値段以上です
良いお風呂でした。露天風呂もぬるくなく楽しめました。
Stayed 1 night in Apr 2023

4/10 Poor

??

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
サービスが良くない
Stayed 2 nights in Apr 2023