Leo Walter
They are very nice and caring.
And made best arrangement to meet our requirements. Very much appreciated
Shui Fong
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Xiaoling
團體旅遊
2025 年 3 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was perfect and comfortable, and the worker sami was very kind and helpful with everything I needed
Xiaoling
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Chotik
家庭旅遊
2025 年 4 月 18 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Superb service! Spacious, clean, and well designed bathroom!
Chotik
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Florence
家庭旅遊
2025 年 3 月 27 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good and Bad
Grand Hyatt has a distinctive design to its architecture. Service from Suzanna was excellent. However, when we booked the guestroom, we used the AI Chat to enquire about a rollaway bed and was informed that it’d be inclusive in the room rate. It was not!! When we brought this up, front desk disclaimed it without even checking. Such miscommunications would not have happened if we were talking to a human and not a chatbot. It wasn’t a good experience. I think Hotels.com should take responsibility for such miscommunications. I have thoughts of not booking via Hotels.com once I’ve made full use of my rewards points.