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Reviews of Hotel Route-Inn Kumamoto Ekimae

3 out of 5
Hotel Route-Inn Kumamoto Ekimae
1-14-19 Kasuga, Nishi-ku, Kumamoto, Kumamoto-ken

Reviews

8.2

Very Good

Rating 10 - Excellent. 164 out of 432 reviews" "
Rating 8 - Good. 173 out of 432 reviews" "
Rating 6 - Okay. 63 out of 432 reviews" "
Rating 4 - Poor. 21 out of 432 reviews" "
Rating 2 - Terrible. 11 out of 432 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very close to the train station, bus lines, and street cars. Staff was helpful and stored our luggage before we were able to check in. Breakfast buffet was included, although not recommended.
Stayed 1 night in Mar 2024

8/10 Good

Chun Wa Westly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommanded, will stay again, thanks
Stayed 1 night in Feb 2024

6/10 Okay

Agnes

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kumamoto Stay.
Very nice hotel good price. Close to the train station and shopping. Room was clean and comfortable. Breakfast had many choices and was delicious. There is a public bath on site also.
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was nice, the hospitality were good, thank you.
Stayed 3 nights in Mar 2023

10/10 Excellent

daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is spacious. Area is convenient. Only down side is the hotel is old and needs some facelifting. Breakfast is good.
Stayed 2 nights in Mar 2023

10/10 Excellent

Hicham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable and very convenient in all aspects
Stayed 7 nights in Mar 2023

8/10 Good

Marina

Stayed 1 night in Dec 2022

8/10 Good

Fuk Chai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is near to JR station.
Stayed 2 nights in Dec 2022

10/10 Excellent

Soulideth, Vientiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2022

4/10 Poor

KAZUTO

Stayed 1 night in Apr 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's minutes walking distance to Kumamoto Station. Location is great if you need to take early train. However,
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
This is in a good location and the public areas are efficient. The staff are professional and helpful. The room was "tired" and the aircon did not work.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Close to railway station and tram service and about 20 from downtown
Stayed 1 night in Oct 2019

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to the train and tram stations
Great hotel, staff was very friendly and helped with storing my luggage before I could check in at 3PM. The hotel is very close to the train station, tram station, and bus stop that goes to KMJ airport. The breakfast included many food options including lots of truly Japanese style foods. Only thing to note is that since the hotel is close to the station it is a bit of distance from the city center, but the tram can get you to downtown for only ¥170.
Stayed 2 nights in Sep 2019

10/10 Excellent

Jasmine, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the JR Kumamoto station providing public bath
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is equipped with a spa type bath, so I could choose to use the spa facilities instead of shower in the hotel room. The hotel is located very close to the train station so just 5 min walk there.
Stayed 1 night in Nov 2018

10/10 Excellent

DrLuisChen, Kyoto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Great value for money Next to a car rental as well A stone throw from main train station and tram train
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast and location, but my room located near at car park, some car lights shine my room at night
Stayed 1 night in Jan 2019

10/10 Excellent

Alvin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, near train stations and food within Kumamoto station. Convenient place to go anywhere
Stayed 1 night in Oct 2018

10/10 Excellent

Neal, Honolulu, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk was very friendly. Room was clean. The Japanese baths were very relaxing. The breakfast had both Japanese dishes and Western dishes. Plus very close to the station which made it very convenient.
Stayed 1 night in Jul 2018

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient comfortable hotel
A very comfortable business type hotel opposite Shinkansen and local train station. Convenient overpass to hotel from station which has a lift for thoes with heavy luggage. Enterance a little obsequre as it is opposite the car park. Side enterance not facing the street. Look for car park sign. Hotel name on top of building not in English. Great location for catching street car and buses for sightseeing.. Would stay here again.
Stayed 2 nights in Jan 2018

4/10 Poor

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a traditional hotel...
This is not a traditional hotel. It's a condo where you get your key from a fence and there is no front desk or housekeeping. Couldn't find the place after walking around for more than 30 minutes. Had a local person call the number and then was told instructions on how to help myself into the condo. Not what I was expecting. Very inconvenient and frustrating. In their defense, they claim to usually send and email with information, so having that information may be useful.
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
There is no English name hotel sign, I was almost unable to find the building. Staffs English are poor. Fair breakfast and fair room facilities. Do remember to lock your room manually because it does not equip with intelligence door lock. You cannot put hair dryer to washroom nor dim your light. It is either switch on and off. Point to note, if you prefer stone-hard bed to sleep, this hotel would be a choice for you. Some other hotel beds are too soft which make my backbone painful.

8/10 Good

Yue Xin, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, behind petrol station
Its less than 5 minutes walk from Kumamoto station. Bathroom is slightly dark due to the green wall. Wifi signal is strong! During our stay there is road construction going on in the night, we are on the 9th floor and we can still hear it. Not ideal if you are a light sleeper. Breakfast was included and we were glad we went for it. Simple yet sufficient, more of Japanese style than western. There's also an onsen room next to the restaurant and closes only at 2am!

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
The staff was extremely friendly and could speak good English.

8/10 Good

Chin Pang, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice choice
Just about 5-8 min walk from Kumamoto JR Station. Helpful hotel staff. Nice to have breakfast included during the stay. I recommend this hotel to low budget travelers.

8/10 Good

ev, toronto

Liked: Cleanliness, staff & service, room comfort
very close to jr station,rooms a bit tired
across the street and one block away from jr station but would be difficult to find if you can't read japanese. (it's the white building behind a car rental agency with a red sign.it's near the light signals. only reason I found it was that this was the third route inn I stayed at and recognised the sign in Japanese. bathrooms need to be updated. actually the whole hotel could be updated.staff very nice and helpful

10/10 Excellent

Edward ka k, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good value fit, frienly

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location is key
Good location, a bit pricey for condition of hotel, breakfast serving was good and service.

8/10 Good

Geoffrey, Kaneohe, HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the station
We only stayed here overnight after a visit to family members. Beware the hotel sign is only in Katakana Japanese and the entrance is off the main street. Breakfast was included but was slept through (till 9:30am.) There is easy access to the street cars around Kumamoto.

2/10 Terrible

William, USA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Rock-hard bed, will avoid Route-Inn from now on
The bed was the hardest bed I have ever seen. It was like sleeping on a desk. Honestly, I could feel springs as if it was a box spring covered by a mattress pad. I'm a heavy guy, and this bed didn't even react to my lying on it. The pillow was very firm, the Japanese type of pillow with hard beads or rocks on one side. The duvet was not fluffy down and it didn't "breathe" so it's either too hot with it on or too cold with it off (this was winter). I didn't turn on the heat because it was noisy and smelled like cigarettes. The breakfast had the usual buffet you find in Japan: no variety of bread, no cheese at all, not much meat except little sausages and bacon. The food was laid out in heating trays but there was no heat, so the cute egg omelets were cold, the sausages were cold, the bacon was cold. To be fair, I went to breakfast an hour after it started, so the food might have been hot at 6:30 AM. There's a large, free "sento" (Japanese bath) with separate rooms for men and women.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

6/10 Okay

Ke, HK

Liked: Cleanliness, staff & service
Great location
Great location. Performance matches with payment

8/10 Good

Pilar, Kyoto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is a bit old, but the room was clean and comfortable. It has a great location, only a couple minutes from the Station.

6/10 Okay

Hiroshi

Stayed 1 night in Mar 2024

10/10 Excellent

Kimiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

fubito

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Haruka

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Hiroko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Hideki

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
部屋が使いにくい。TV音声が非常に悪く聞き取りにくい。トイレのウォシュレットが後付けで不安定。エアコンリモートが使いにくい。
Stayed 1 night in Apr 2024

8/10 Good

ミエコ

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

???

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
館内は非常に清潔で、周辺エリアも熊本駅、ショッピング グルメも非常に便利な所で大変満足しました。 駐車場スペースが非常に狭く少し気に成りましたがその他は非常に満足でした。
Stayed 1 night in Apr 2024

8/10 Good

カズミ

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

ヒロシ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

KAKEHASHI

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
トリプルルームに宿泊しました。広さも十分で、快適でした。朝食も美味しかったです。熊本駅、アミュプラザにとても近く便利です。また熊本に行く時は利用したいです。
Stayed 1 night in Apr 2024

10/10 Excellent

YUICHIRO

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても清潔でスタッフさんも丁寧でした
Stayed 1 night in Apr 2024

6/10 Okay

NGAN FONG

Liked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Isao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの応対良好、大浴場等の設備良好満足しています。
Stayed 1 night in Apr 2024