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The Waterfront Hotel

4.0 star property
Travelers unwind at this comfortable hotel with indoor pools for adults and children, while an on-site shopping mall offers convenient retail therapy

Choose dates to view prices

The Waterfront Hotel near Plaza Merdeka offers a refreshing retreat. Guests enjoy the poolside bar, on-site shopping mall, and meals at Cafe Via Mare. Families love the indoor and children's pools. Everyone values the in-room WiFi and helpful staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is NT$2,993
NT$3,313 total
includes taxes & fees
May 26 - May 27
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About this property

The Waterfront Hotel

  • Upscale hotel near Kuching Waterfront
  • Located close to Plaza Merdeka and Golden Anniversary Bridge, The Waterfront Hotel provides a poolside bar, a shopping mall on site, and a coffee shop/cafe. The on-site restaurant, Cafe Via Mare, offers breakfast, lunch, and dinner. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • An indoor pool and a children's pool
    • Free self parking
    • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and meeting rooms
    • A banquet hall, smoke-free premises, and a 24-hour front desk
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 208 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and bathrobes.
  • Extra conveniences in all rooms include:
    • Showers, bidets, and free toiletries
    • Flat-screen TVs with cable channels
    • Wardrobes/closets, electric kettles, and daily housekeeping

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from September 1 2025 to March 31 2027 (completion date subject to change). The following areas are affected:
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities
  • Indoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 100.00

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 64 for adults and MYR 35 for children
  • Airport shuttle fee: MYR 30 per person (one-way)
  • Airport shuttle fee per child: MYR 30 (one-way), (from 2 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does The Waterfront Hotel have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at The Waterfront Hotel?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at The Waterfront Hotel on 2026/5/26 start from NT$2,993, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Waterfront Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Waterfront Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Waterfront Hotel?

Check-out is at noon.

Does The Waterfront Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8 AM–8 PM at scheduled times. A fee of MYR 30 per person applies.

Where is The Waterfront Hotel located?

Located in the heart of Kuching, this hotel is within a 5-minute walk of Plaza Merdeka and Kuching Waterfront. Golden Anniversary Bridge and Sarawak Museum are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.0

Cleanliness

9.2

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 338 out of 617 reviews
Rating 8 - Good. 212 out of 617 reviews
Rating 6 - Okay. 51 out of 617 reviews
Rating 4 - Poor. 11 out of 617 reviews
Rating 2 - Terrible. 5 out of 617 reviews

Reviews

Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location with an adjoining shopping mall and just steps to the waterfront fountain show. Staff is supremely welcoming and rooms are clean and very comfortable
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Chong Tian

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, excellent location
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Room clean and tidy. Staff friendly and prompt to assist.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

James Clifton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was varied and mostly delicious. The staff service was par excellent. Loved the place.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable (twin beds) though windows needed cleaning and no longer open (screwed down), large TV ok with a very limited set of Astro Satellite channels. Small fridge but it did not have an ice box so you need to ring down to have ice sent up. Room service includes a scaled down version of the 4th floor restaurant menu. Pool with bar on the 4th floor too also serves the same food. Draught Guinness (500ml pints) was very good with view of the river and China town area. Underground parking good and connected to the shopping mall in the same building so it can be busy. Staff were helpful and smiley. Close to the main river waterfront area as the name suggests but also close to bars and restaurants in side streets. Only downside was being close to open areas where festivals sometimes mean noisy music in the mornings. Overall not bad.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel. Can’t fault any aspect of the hotel.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

MAS ILLAZREEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, friendly staff,good food and great location.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Zul-Azri As-Saad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was on top of a shopping mall and at the waterfront centre. Near to places of interest. Breakfast options was great
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

a good place to stay

A good place to stay with great location.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Lai Mun

Very nice and staff friendly. Perfect location and highly recommended!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great service, so close to the waterfront promenade. Don't forget to visit the pool!
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located to very nice areas for food, walks, etc. Staff were very friendly and helpful. I really enjoyed my time at the Waterfront hotel
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Khairiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sp convenient and staff are amazing
Stayed 6 nights in Apr 2025
Verified

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique location, very friendly and helpful staff
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

lim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location !
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Andrew

Liked: Staff & service, amenities
Lovely place to stay. Lovely staff who were very helpful. The pool however was closed when we were there for maintenance and then a private party which was very disappointing.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! We stayed on the club floor - exquisite service. The breakfast was vast and delicious, the location was as central as you can get, and being attached to the mall was really cool!! I would definitely recommend this hotel !!!
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Staff. Convenient to shopping and sights. Nice view too.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

A DE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for downtown Kuching, great views, nice pool and really lovely staff. Breakfast very good and with lots of selection. I recommend for a stay in Kuching.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t ask for a better location. Top notch property all around
Stayed 2 nights in Oct 2024
Verified

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a club room. Very easy checkin via the club lounge. Room was clean and comfortable and quiet. View over the river from the club lounge was beautiful. Cocktail hour 5-7pm had good quality food, including local food options to try, and reasonable quality wines. Direct access to shopping mall and easy walk to Chinatown and restaurants
Club lounge
View from club lounge
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

martha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are all really friendly and helpful. The location is perfect for sight seeing, good restaurants close by and museums. The view across the river is fabulous.
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is connected to the shopping mall so it's really convenient. We really enjoyed the club lounge (staff there is really nice!) and they even provide the airport transfer for free which is a big plus. We didn't expect too much of the hotel but the hotel is much nicer than the photo on their website. We strongly recommend to stay the club room if your budget allowed.
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location above the shopping mall, extremely walkable and felt safe. Staff were helpful.
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
In the center. Clean and comfortable.
Stayed 1 night in Apr 2025