Good location and it’s very convenient to visit KLCC.
Wai
於 2020 年 1 月住了 4 晚
jd 於 2020年2月5日回覆
Dear Wai,
Thank you for giving us a great rating and for recommending our hotel to other travelers. We hope to welcome you again at Fraser Place Kuala Lumpur.
Regards,
Josephine Delgado
Front Office Manager.
8/10 不錯哦
CHINLUNG
團體旅遊
2019年12月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
交通方便 地點事宜 整潔
度OK
CHINLUNG
於 2019 年 12 月住了 2 晚
8/10 不錯哦
真實旅客
家庭旅遊
2019年12月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room is tidy. Front desk and resturant staffs are good. Just the swimming pool is not quite clean, there are some floating stuff...not sure what it is. Maybe so happen just someone just made it.
真實旅客
於 2019 年 12 月住了 5 晚
jd 於 2020年1月6日回覆
Dear Anonymous,
Thank you for taking the time to write us your review. We are glad that you had enjoyed your stay with us. We have taken note on your feedback and further actions will be taken to serve our guests better. We hope to welcome you again at Fraser Place Kuala Lumpur.
Regards,
Josephine Delgado
Front Office Manager
10/10 有夠讚
真實旅客
2019年10月16日
真實旅客
於 2019 年 10 月住了 3 晚
jd 於 2019年10月25日回覆
Dear Anonymous,
Thank you for your feedback. Glad to know that you have liked Fraser Place Kuala Lumpur on the overall. We hope to welcome you again at Fraser Place Kuala Lumpur.
Regards,
Josephine Delgado,
Front Office Manager
6/10 一般般
真實旅客
2019年10月8日
真實旅客
於 2019 年 9 月住了 3 晚
jd 於 2019年10月25日回覆
Dear Anonymous,
Thank you for your feedback. Glad to know that you have liked Fraser Place Kuala Lumpur on the overall. We hope to welcome you again at Fraser Place Kuala Lumpur.
Regards,
Josephine Delgado
Front Office Manager
8/10 不錯哦
真實旅客
2019年8月29日
喜歡:整潔度和員工素質
真實旅客
於 2019 年 8 月住了 1 晚
jd 於 2019年9月4日回覆
Dear Anonymous,
Thank you for your feedback. Glad to know that you have liked Fraser Place Kuala Lumpur on the overall. We hope to welcome you again at Fraser Place Kuala Lumpur.
Regards,
Josephine Delgado
Front Office Manager
8/10 不錯哦
真實旅客
情侶出遊
2019年7月8日
喜歡:員工素質
Good Location and hotel room is up to standard which is consisted of dining, sitting and sleeping rooms !
The worst is smelly drainage from the toilet to the sleeping room!
真實旅客
於 2019 年 6 月住了 4 晚
jd 於 2019年8月8日回覆
Dear Anonymous,
Thank you for your feedback. Glad to know that you have liked Fraser Place Kuala Lumpur on the overall. We have taken note on your feedback and further actions will be taken to serve our guests better. We hope to welcome you again at Fraser Place Kuala Lumpur.
Regards,
Josephine Delgado
Front Office Manager
Dear Anonymous,
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you’re traveling to our area again soon, don’t hesitate to call us.
Sincerely,
Josephine Delgado
Front Office Manager
10/10 有夠讚
真實旅客
2019年3月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
comfortable apartment
Good location, nice lobby, very clean room
真實旅客
於 2019 年 3 月住了 3 晚
jd 於 2019年4月4日回覆
Dear Anonymous,
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We hope to welcome you again at Fraser Place Kuala Lumpur.
Regards,
Josephine Delgado
Front Office Manager
8/10 不錯哦
Han-Hsiang
2019年3月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Han-Hsiang
於 2019 年 3 月住了 2 晚
jd 於 2019年4月22日回覆
Dear Han-Hsiang,
Thank you for giving us a great rating and for recommending our hotel to other travelers. We hope to welcome you again at Fraser Place Kuala Lumpur.
Regards,
Josephine Delgado
Front Office Manager.
8/10 不錯哦
真實旅客
2018年11月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 10 月住了 4 晚
jd 於 2018年11月7日回覆
Dear Anonymous,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Regards,
Josephine Delgado
Front Office Manager
10/10 有夠讚
真實旅客
2018年8月30日
喜歡:員工素質、住宿環境和硬體和客房舒適度
滿意,尤其是自助早餐👍
真實旅客
於 2018 年 8 月住了 2 晚
JD 於 2018年9月12日回覆
Dear Anonymous
Thank you for your review and glad to know that you have liked Fraser Place Kuala Lumpur on the overall. We hope to welcome you again at Fraser Place Kuala Lumpur.
Regards,
Josephine Delgado
Front Office Manager
8/10 不錯哦
pei-wen
2018年8月21日
地點很好,去很多地方方便。房間清潔需加強,浴缸是壞的也沒告知!游泳池的景色不錯
pei-wen
於 2018 年 8 月住了 1 晚
JD 於 2018年9月2日回覆
Dear pei-wen,
Thank you for your review and glad to know that you have liked Fraser Place Kuala Lumpur on the overall. At the same time, we have taken note on your feedback regarding the cleanliness of the apartment. Rest assured that this has been addressed accordingly with the Executive Housekeeper and it will be closely monitor to ensure no recurrence. With regards to the credit card authorization slip which you are required to singed on it, it is the bank requirement to ensure that the card hold is present upon swiping the credit card. Nevertheless, we look forward to welcome you again to Fraser Place Kuala Lumpur in the near future.
Regards,
Josephine Delgado
Front Office Manager
Dear Annie Chan, Thank you for sharing your experience during your stay with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We hope to welcome you again at Fraser Place Kuala Lumpur. Regards, Josephine Delgado, Front Office Manager
Dear Anonymous
Thank you for taking the time to write us your review. Glad to know that you liked Fraser Place Kuala Lumpur on the overall and your stay was good. We have taken note on your feedback and do look forward to welcome you again.
Regards,
Josephine Delgado
Front Office Manager
Dear Angie,
Thank you for taking the time to write us your review. Glad to know that you liked Fraser Place Kuala Lumpur on the overall and your stay was good. We have taken note on your feedback and do look forward to welcome you again.
Regards,
Josephine Delgado
Front Office Manager
Dear Betsy, we would like to thank you for your feedback. We are pleased to hear that your stay with us was an excellent one and that our standards are on par with your expectations. As for the elevators, we have taken note on it for our quick rectification and we do hope to welcome you again at Fraser Place Kuala Lumpur soon. Regards, Thompson Shieh (General Manager).
8/10 不錯哦
真實旅客
2017年12月13日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2017 年 12 月住了 2 晚
Fraser Place Kuala Lumpur 於 2018年1月23日回覆
Dear Guest, thank you for giving us a good rating! Glad that you enjoyed your stay and we look forward to welcome you again at Fraser Place Kuala Lumpur in the near future. Regards, Thompson Shieh (General Manager).
Dear May, thank you for your feedback. We are glad to hear that your stay with us was a good one on the overall. We regret to know that you did not get to enjoy our Sauna. The Hot & Cold dipping pool which is in the same area as Sauna is temporary under maintenance work. Do come again some other day in the near future and try as you will surely like it! Regards, Thompson Shieh (General Manager).
Dear Liesel, thank you for your feedback. We are sorry to know that several things through out your stay did not meet your expectations. For your kind information, our Lobby is indeed located at 2nd floor while Concierge counter at the Ground Floor. We do appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.
We value you as our guest and hope you will continue to choose Fraser Place Kuala Lumpur for your future travel needs.
Regards,
Thompson Shieh (General Manager).
8/10 不錯哦
HSING-KUANG
2017年10月9日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
HSING-KUANG
於 2017 年 10 月住了 2 晚
10/10 有夠讚
Hsin-Hsin
2017年8月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
舒適如家的感覺
離雙峰塔不遠,附近有7-11,房間空間足夠,泳池風景很美
Hsin-Hsin
於 2017 年 8 月住了 3 晚
Dear Hsin-Hsin, thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely,
8/10 不錯哦
penny,Taiwan
2017年8月3日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Nice hotel near the shopping district.
Hotel's location and environment is very nice, but their handover is not complete. We need to remind them our breakfast box and taxi. They totally forgot to call taxi when we check out early. On the first night, next door was very noise, and we reflected three times. Their staff given us to change room on second day.
Dear Michell, many thanks for the kind words and it does matter the most as motivation and encouragement to us. We are extremely happy to know that you had a memorable stay with us and our standards have met your expectations. As for the breakfast, we do appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.
We thank you once again for recommending us as the choice-of-stay for both leisure and business trip. Do come again as we are eager to welcome you again at Fraser Place Kuala Lumpur. Sincerely,
10/10 有夠讚
真實旅客
2017年7月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間很大,物超所值
房間很大,附近很熱鬧,有很多酒吧,吃東西很方便。
真實旅客
於 2017 年 7 月住了 3 晚
Dear Guest, thank you for your review and glad that you have liked our location whereby it is surrounded with all the major tourist attractions. We do look forward to welcome you again at Fraser Place Kuala Lumpur. Regards,
10/10 有夠讚
真實旅客
2017年7月10日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
excellent place to stay!
真實旅客
於 2017 年 7 月住了 3 晚
Dear guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
10/10 有夠讚
真實旅客
2017年7月9日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
In Kuala Lumpur city center
All very good, but I have two people living in the hotel, but the room's toothbrush every day only give me one(hope that the next can be improved)
真實旅客
於 2017 年 6 月住了 6 晚
Fraser Place KL 於 2017年8月10日回覆
Dear guest, thank you for choosing our hotel and we are glad that you have enjoyed your stay with us. We have taken note on your comment and we do hope to welcome you again here soon! Sincerely,
8/10 不錯哦
Hung
2017年7月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hung
於 2017 年 6 月住了 2 晚
Dear guest, thank your for giving us a good rating! Looking forward to welcome you again at Fraser Place Kuala Lumpur in the near future. Regards,
8/10 不錯哦
Choi Wah
2017年6月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel
All the things are good, just the air con not so workable and repairer not so helpful.
Choi Wah
於 2017 年 4 月住了 1 晚
4/10 不太好
perry,macau
2017年5月29日
不喜歡:整潔度
住房出現使用過的condom 包裝。
跟朋友訂了這間酒店。分別總共訂了四間房。
第一晚其中一間房發現有用過的condom 包裝在椅子上,旁邊有半張用過而濕潤的紙巾。我們立刻叫酒店當值經理上來。上來後,經理Dm Ahmad 拍照現場紀錄及協助我們轉房。亦安排我們接見house keeping 的經理,最後他們送了三個果盆,三封道歉信及一程往機場的免費交通。
但對於旅客來說,這一切補償不足以讓我對酒店觀感有好轉。因為condom 是一個危險物品,不知道之前客人的身體狀況。可能有機會出現愛滋病。如果酒店對於清潔客房會出現如此重大缺漏,作為旅客,我並不想再入住此酒店了。
perry
Fraser Place KL 於 2017年6月1日回覆
Dear Perry,
Thank you for the review and we do apologize for the unpleasant experience. It was one of the very unfortunate scenario which we have encountered together with you. Rest assured that our cleaning and guestroom monitoring procedures are of high standards. Please do accord us another opportunity in order for you to enjoy the deserving service. Kind regards,
10/10 有夠讚
真實旅客
2017年4月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Train station is far from hotel , more than 15mins walk
真實旅客
Fraser Place KL 於 2017年5月15日回覆
Dear Guest,
Thank you for the high rating and we do wish to welcome you again to our property. Regards
10/10 有夠讚
Jiaojiao
2017年4月8日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location and nice place!
Jiaojiao
Dear Jiaojiao, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards,
10/10 有夠讚
YEN-YI
2017年3月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable and Convenient place
Service good, cleanning is good, location is good. Almost perfect, but toilet air smell is not good
Dear Gary Liu, thank you very much for your review. We are extremely happy to know that you had an enjoyable stay with us and our standards have met your expectations. We have taken note on your feedback for our continuous improvement and do come again as we are eager to welcome you again at Fraser Place Kuala Lumpur.
Regards,
8/10 不錯哦
真實旅客
2017年2月1日
喜歡:員工素質和住宿環境和硬體
Good stay in KL
Near KLCC, very convenient! But the hotel quite abit old and the lift is very slow.
真實旅客
Fraser Place KL 於 2017年2月6日回覆
Dear Anonymous, thank you for your feedback. Glad to know that you have liked Fraser Place Kuala Lumpur on the overall and your stay was good except the minor challenge with the elevators. We have taken note on it and we do look forward to welcome you again. Regards,
10/10 有夠讚
Tak Hing
2017年1月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good for family holidays. Good area for shopping.
Tak Hing
8/10 不錯哦
真實旅客
2016年9月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
10/10 有夠讚
Yidong
2016年8月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Yidong
10/10 有夠讚
Shu Wei
2016年8月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Shu Wei
General Manager 於 2016年8月28日回覆
Dear Shu Wei, thank you for rating us with 5 stars! We are extremely happy to know that you had an enjoyable stay with us and our standards have met your expectations. Do come again as we are eager to welcome you again at Fraser Place Kuala Lumpur.
Regards,
10/10 有夠讚
真實旅客
2016年8月18日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
8/10 不錯哦
Wai Kwong
2016年7月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wai Kwong
General Manager 於 2016年8月23日回覆
Dear Wai Kwong,
thank you very much for your review. We are extremely happy to know that you had an enjoyable stay with us and our standards have met your expectations. Do come again as we are eager to welcome you again at Fraser Place Kuala Lumpur.
Regards,
Dear Emily,
Thank you very much for your review. We are extremely happy to know that you had an enjoyable stay with us and our standards have met your expectations. Do come again as we are eager to welcome you again at Fraser Place Kuala Lumpur.
Regards,
so far so good...one air condition is good, but another one air condition don't work...so the temperature not balance. Wi-fi sharing not good..
The car pick up from airport to the hotel was absence even I had confirmation before I went...we were very upset, because when we arrived in KL at the mid-night, we lost one hour to wait..
真實旅客
10/10 有夠讚
Sai Hong,HK
2016年2月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel with excellent service in town.
I will definately recommend this hotel.
Sai Hong
Anthony Edwin 於 2016年4月30日回覆
Dear Sai Hong,
Thanks you for the recommendation and we do look forward to welcome you again.
Regards,