The hotel is not very suitable for the guests need to do laundry as they only have wash machine and no dryer. Also, the heater is broken too, and the reception only works from 8AM to 10PM, the location is also far to city centre, I would strongly recommend to pay a bit higher in krakow to experience this amazing city. This hotel is definitely dirty too, I slept on their sofa and got bite too. There are lots of hotels in Krakow, and this hotel is definitely the one you should be avoided to have a happy journey, this hotel is just like a hell. Rooms are big but useless.