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Hotel H12

3.0 star property
Experience old-town charm in style. Discover hidden gems with expert guidance from multilingual staff while rejuvenating your senses.

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In the heart of Kraków Old Town, Hotel H12 offers a unique blend of historic charm and modern comfort. Unwind with a massage at the spa or grab a drink at the bar; explore nearby Royal Road and Main Market Square or take advantage of car rentals on site, multilingual staff, tour/ticket assistance, concierge services, and dry cleaning/laundry services.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room

Hypo-allergenic bedding, desk, iron/ironing board

Single Room

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
  • 247 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Double or Twin Room

Hypo-allergenic bedding, desk, iron/ironing board

Double or Twin Room

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
  • 247 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Hypo-allergenic bedding, desk, iron/ironing board

Triple Room

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
  • 269 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite

Suite | Hypo-allergenic bedding, desk, iron/ironing board

Suite

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Day bed
Separate bedroom
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Map
ul. Sw. Tomasza, 32, Kraków, Lesser Poland Voivodeship, 31-014

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Main Market Square - 5 min walk - 0.4 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Cloth Hall - 6 min walk - 0.6 km
  • Wawel Castle - 14 min walk - 1.2 km

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 17 min walk
  • John Paul II - Balice Airport (KRK) - 35 min drive

Restaurants

  • ‪House of Beer - ‬1 min walk
  • ‪Wódka - ‬2 min walk
  • ‪Moaburger - ‬2 min walk
  • ‪Milkbar Tomasza - ‬1 min walk
  • ‪Taj - ‬1 min walk

About this property

Hotel H12

Hotel near Main Market Square
Close to Wawel Castle, Hotel H12 provides an airport shuttle, a grocery/convenience store, and dry cleaning/laundry services. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with car rentals on site and a bar.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and 1 meeting room
  • A 24-hour front desk, tour/ticket assistance, and an elevator
  • Multilingual staff, concierge services, and luggage storage
Room features
All guestrooms at Hotel H12 offer thoughtful touches such as air conditioning, as well as amenities like free WiFi and room service.
Other amenities include:
  • Heating and portable fans
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with free toiletries and hair dryers
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, refrigerators, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: PLN 40 per person
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 6 floors
  • Built in 2001
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PLN 160.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: PLN 100.00 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PLN 40 per person
  • Airport shuttle fee: PLN 160 per vehicle (roundtrip, maximum occupancy 4)
  • A pet fee will be charged
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 160.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Classic Krakow
Hotel Classic Krakow
Hotel Classic
Hotel Classic
Hotel H12 Hotel
Hotel H12 Kraków
Hotel H12 Hotel Kraków

Frequently asked questions

Is Hotel H12 pet-friendly?

Yes, pets are allowed at this property. A fee applies. Service animals are exempt from fees.

How much is parking?

Limited spots are available.

What time is check-in at Hotel H12?

Check-in start time: 2:00 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Hotel H12?

Check-out is at noon.

Does Hotel H12 provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 160 per vehicle applies.

Where is Hotel H12 located?

Located in Kraków Old Town, this hotel is within a 5-minute walk of Royal Road and Main Market Square. Planty Park and Florianska Street are just steps away. Kraków Główny Station is 17 minutes by foot.

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Reviews

Hotel H12 Reviews

7.8

Good

8.2

Cleanliness

8.6

Location

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 46 out of 201 reviews
Rating 8 - Good. 101 out of 201 reviews
Rating 6 - Okay. 36 out of 201 reviews
Rating 4 - Poor. 14 out of 201 reviews
Rating 2 - Terrible. 4 out of 201 reviews

Reviews

8/10 Good

Herbjørn

Liked: Cleanliness, property conditions & facilities, room comfort

Bra hotell, nær det meste

Fint hotell nær sentrum. Greie og store rom. Rent og fint. Bra frokost. Personal i resepsjonen kunne nok vært et par knepp hyggeligere. Men alt i alt, bra sted. Vi var en guttegjeng på 17 personer på tur.
Stayed 3 nights in Mar 2020

10/10 Excellent

Angela, Bucks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Lovely breakfast. Very helpful staff.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel wad lekker in het centrum vlak bij een park en Bijna alles was op loopafstand
Stayed 5 nights in Jan 2020

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

100% do not recommend this place

I had a trip planned to come to Krakow for a long weekend. when i got to the airport i was told our flight was canceled and the next flight was in 3 days. I tried contacting the hotel to let them know i would have to cancel because of this situation that is out of our control. They did not care that we had to cancel and would not refund us our money. I even tried to change the dates for my stay because we are coming back to Poland in February and they still would not help us. I recommend staying at a place that will work around incidents like this that you can't control and not just take your money like this place.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Great location, staff are friendly and speak English. Breakfast is a nice spread. Rooms are a little tired, but its clean. I would stay again and recommend.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The locstion is great The room are pure and not so clean
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was alleen bij ontbijt open. En niet overdag en s'avonds. Vonden we jammer.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Huone ei vastannut mitä tilattaessa netissä hienot kuvat näytti. Huoneet käytössä kuluneet. Ensin tarjottiin inva huonetta jossa yksi pieni vaatekaappi ilman hyllyjä. Pitkän puhumisen jälkeen saimme huoneen vaihdettua jossa parempi vaatekaappi hyllyillä. Sängyt olleet jo kauan käytössä. Patjat syytä uusia piakkoin.Aamiainen hotellin ravintolassa ihan ok.
Stayed 4 nights in Oct 2019

8/10 Good

Karsten

Liked: Cleanliness, staff & service, property conditions & facilities
Litt mye støy fra en pub, som hadde døgnåpent i samme gate.
Stayed 3 nights in Oct 2019

8/10 Good

Leo, Oeffelt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locatie t.o.v. de 'old town' is perfect met de grote markt op loopafstand. Rustig hotel met zeer vriendelijk en servicegericht personeel. Ontbijt is prima met voldoende keus. Wij zouden dit hotel zo weer boeken bij een volfend bezoek aan deze geweldige stad.
Stayed 5 nights in Sep 2019

8/10 Good

Michy, verona

Liked: Cleanliness
Disliked: Staff & service
Trattasi di struttura non recente, ma con camere spaziose e letti comodi. Pulizia adeguata.
Stayed 4 nights in Sep 2019

8/10 Good

Kjell

Liked: Staff & service
GILLAR: Bra frukost, trevlig personal GILLAR INTE: Låga sängar, heltäckningsmatta, ingen safety-box
Stayed 4 nights in Aug 2019

8/10 Good

Farshid

Liked: Staff & service
Det borde haft kafé och te och vatten kokare på rummet. Mycket bra frukost. Ligger centralt. Vänligt personal.
Stayed 3 nights in Aug 2019

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es tal como se dice. Agradable y muy céntrico. Bien ubicado, y el personal muy agradable.
Stayed 4 nights in Jul 2019

10/10 Excellent

Steffen Slott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super dejligt hotel

Værelset var rigtig dejligt, der blev gjort rent og skiftet sengetøj flere gange. Morgenmaden var virkelig god. Hotellet lå dejligt centralt
Stayed 5 nights in Jul 2019

10/10 Excellent

Håkon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotell Classic

Hotell classic hadde en perfekt beliggenhet, sentrumsnært i et rolig område med lite trafikk, og kun 2-3 minutt gange til markedsplassen og serverdighetene der. Hele familien var fornøyd med beliggenheten av hotellet.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Loistava sijainti, aivan kelpo paikka yöpyä. Ei luksusta, mutta sitä emme hakeneetkaan, matkoilla pääasiassa tutustumme paikkaan ja hotelli toimii vain tukikohtana ja yöpymispaikkana. Kylpyhuone remontoitu, huone kaipaisi pientä pintaremonttia, kaikki lamput eivät toimineet ja kokolattiamatoista miinusta. Suosittelen kyllä itseni kaltaisille matkustelijoille ja voisin mennä uudestaankin. Todella helppo kävellä nähtävyyksiä katsomaan joita Krakovassa ja vanhan kaupungin alueella riittää!
Stayed 6 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Alakerran baarin meteli oli yöllä häiritsevän kova.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Hyvä sijainti, ystävällinen henkilökunta, siisti. Hyvä aamupala. Ainoa miinus oli viereinen baari josta kuului kova melu ainakin kadunpuoleisiin huoneisiin ja se oli auki 24/7.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Maksullinen automaattikahvi respassa

Jääkaappi puuttui ja aulan kahviautomaatin kahvi maksullinen!?!? Muutoin kaikin puolin hyvä.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Puolan matkalla

Olimme hotellissa 3 yötä. Henkilökunta oli todella mukava ja saimme apua kaikkiin kysymyksiimme. Aamiainen oli ok. Muuten kaikki oli hyvin, mutta hotellin kanssa samassa rakennuksessa olevasta ravintolasta kuului meteliä huoneeseen. Tämä häiritsi nukkumista. Hotelli itsessään, sijainti nähtävyyksiä ajatellen ja henkilökunta olivat todella hyvät. Tästä ravintolasta miinusta
Stayed 3 nights in Jun 2019

8/10 Good

Malagueña

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación fantástica. El personal muy amable. Hotel muy correcto
Stayed 4 nights in Jul 2019

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities

4 yötä Krakovassa

Hyvä sijainti, kävelymatka vanhankaupungin alueelle ja kauppakeskukseen. Aamupala vaatimaton, mutta Ok. Ainoa miinus huoneessa oli kokolattiamatto ja ettei ollut jääkaappia. Kadunpuolen 24 h baari hieman häiritsi. Hintalaatusuhde hyvä. Voisin yöpyä täällä uudestaan.
Stayed 4 nights in Jun 2019

8/10 Good

Anne Gro Hetland

Liked: Cleanliness, staff & service
Veldig bra beliggenhet, enkel grei standard, men utifrå rommets beliggenhet var det mye bråk gjennom hele natten fra en pub/hospits i nærheten.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Situation was perfect. Very central but right next to the park as well. The station was very close and the main square a few minutes walk.. Could not have asked for more. Very good breakfast too.
Stayed 4 nights in Jun 2019