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Venice Krabi Villa Resort

4.0 star property
Hotel in Krabi with a fitness center and a 24-hour front desk

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Photo gallery for Venice Krabi Villa Resort

Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Daily buffet breakfast (THB 700 per person)
Family Suite Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach | Room amenity
Terrace/patio
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Housekeeping
  • Parking included
The current price is NT$2,084
NT$2,474 total
includes taxes & fees
Jul 22 - Jul 23

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Lagoon Grand Deluxe Twin- Free Schedule Shuttle to Ao Nang Beach, Railay Beach

Lagoon Grand Deluxe Twin- Free Schedule Shuttle to Ao Nang Beach, Railay Beach | 2 bedrooms, minibar, in-room safe, desk

Lagoon Grand Deluxe Twin- Free Schedule Shuttle to Ao Nang Beach, Railay Beach

Highlights

Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
  • Lagoon view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Lagoon Grand Deluxe View - Free schedules shuttle to Aonang Beach, Railay Beach

Lagoon Grand Deluxe View - Free schedules shuttle to Aonang Beach, Railay Beach | 2 bedrooms, minibar, in-room safe, desk

Lagoon Grand Deluxe View - Free schedules shuttle to Aonang Beach, Railay Beach

Highlights

Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
  • 14 Ping (46 square meters)
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon Grand Deluxe - Free schedules shuttle to Aonang Beach, Railay Beach

Lagoon Grand Deluxe - Free schedules shuttle to Aonang Beach, Railay Beach | 2 bedrooms, minibar, in-room safe, desk

Lagoon Grand Deluxe - Free schedules shuttle to Aonang Beach, Railay Beach

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
  • 14 Ping (46 square meters)
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Suite Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach

Family Suite Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach | 2 bedrooms, minibar, in-room safe, desk

Family Suite Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach

Highlights

Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
  • 27 Ping (89 square meters)
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach

Premium Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach | 2 bedrooms, minibar, in-room safe, desk

Premium Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
  • 15 Ping (50 square meters)
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Jetted Tub Suite Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach

Jetted Tub Suite Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach | 2 bedrooms, minibar, in-room safe, desk

Jetted Tub Suite Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
  • 18 Ping (60 square meters)
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon Grand Deluxe View

2 bedrooms, minibar, in-room safe, desk

Lagoon Grand Deluxe View

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite Water Villa

2 bedrooms, minibar, in-room safe, desk

Family Suite Water Villa

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Lagoon Grand Deluxe Twin

2 bedrooms, minibar, in-room safe, desk

Lagoon Grand Deluxe Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Water Villa

2 bedrooms, minibar, in-room safe, desk

Premium Water Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Lagoon Grand Deluxe Double

2 bedrooms, minibar, in-room safe, desk

Lagoon Grand Deluxe Double

  • Sleeps 2
  • 1 King Bed

View all photos for Jacuzzi Suite Water Villa

2 bedrooms, minibar, in-room safe, desk

Jacuzzi Suite Water Villa

  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
478 Moo 5, Sai Thai, Krabi, Krabi, 81000

What's nearby

  • Ao Nam Mao - 12 min walk - 1.1 km
  • Ao Nang Beach - 8 min drive - 6.5 km
  • Tonsai Beach - 41 min drive - 9.3 km
  • Phra Nang Beach - 47 min drive - 5.2 km
  • West Railay Beach - 50 min drive - 10.1 km

Getting around

  • Krabi Intl. Airport (KBV) - 42 min drive

Restaurants

  • ‪Maybe Coffee & Halal food - ‬5 min drive
  • ‪Yamyen The resto Park Aonang สวนอาหารยามเย็น - ‬4 min drive
  • ‪Inthanin Coffee อ่าวนาง - ‬4 min drive
  • ‪บ้านโกเล็ก - ‬10 min drive
  • ‪Tong talay seafood buffet - - ‬5 min drive

About this property

Venice Krabi Villa Resort

Upscale hotel near West Railay Beach
At Venice Krabi Villa Resort, you can look forward to a poolside bar, a free daily manager's reception, and a terrace. The on-site restaurant, Koongkaang, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and free newspapers
  • Tour/ticket assistance, a front-desk safe, and a TV in the lobby
Room features
All 74 rooms include comforts such as fireplaces and laptop-friendly workspaces, in addition to perks like air conditioning and separate sitting areas.
Other amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Free toiletries and hair dryers
  • 43-inch LED TVs with satellite channels
  • Wardrobes/closets, balconies, and separate sitting areas

Languages

English, Thai

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9.0 out of 10, Wonderful, 1,001 reviews
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NT$5,916 total
includes taxes & fees
Jul 26 - Jul 27
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 700 for adults and THB 350 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics

Restaurants on site

  • Chaolay
  • Koongkaang
  • Namichay

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LED TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for THB 1500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 700 for adults and THB 350 for children
  • Rollaway bed fee: THB 1500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 59/2563

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Venice Krabi Villa Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM–9:00 PM.

How much does it cost to stay at Venice Krabi Villa Resort?

As of 2025/7/11, prices found for a 1-night stay for 2 adults at Venice Krabi Villa Resort on 2025/7/22 start from NT$2,084, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Venice Krabi Villa Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Venice Krabi Villa Resort?

Self parking is free at this property.

What time is check-in at Venice Krabi Villa Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Venice Krabi Villa Resort?

Check-out is at 11:00 AM.

Does Venice Krabi Villa Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Venice Krabi Villa Resort located?

Located in Sai Thai, this hotel is 0.8 mi (1.4 km) from Ao Nam Mao and within 3 mi (5 km) of Shell Fossil Beach and Gastropo Fossils The World Museum. Khao Ao Nam Mao and East Railay Beach are also within 3 mi (5 km).

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Venice Krabi Villa Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 60 out of 90 reviews
Rating 8 - Good. 21 out of 90 reviews
Rating 6 - Okay. 5 out of 90 reviews
Rating 4 - Poor. 3 out of 90 reviews
Rating 2 - Terrible. 1 out of 90 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Beautiful tranquil place in the middle of the nature . Amazing 60 m long pool with stunning views of water villas and canal. Very friendly staff and tasty food.
Stayed 4 nights in Jun 2025

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel, enjoyed every minute of our honeymoon here.
Stayed 5 nights in Mar 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful tranquil place surrounded by luscious trees and water canals, spacious water villas with great comfortable beds and super clean sheets and towels. Very friendly staff especially at the reception: Forest, Yuyah, Guchi Tam, Dapa, Som-o, Mim, Davord we incredibly helpful and polite. We have prolonged our stay by one more day/ 5 nights and are grateful for all the hospitality and support we have received. Including a doctor’s. If you like a quite place and don’t want to be disturbed then this place is an ideal spot for you.
Stayed 1 night in Jul 2025

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff lovely and friendly. Accommodation is very unique and tranquil. Used the free transfer to go to Railay beach which was very convenient. Hired motorbikes from hotel and only it took 15 mins to Aonang beach where there were many shops and places to eat. Would definitely stay again and would recommend.
Stayed 4 nights in Apr 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very special hotel

This is a really special hotel. Immersed in the mangroves, with beautifully designed wooden villas it feels like true Thai luxury at an affordable price. I worried initially because it wasn’t near the beach but this didn’t matter at all. The pool is great and it’s great to be among all the wildlife of the mangroves. Would definitely recommend Venice Villas.
Stayed 4 nights in Mar 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. Probsbly the best hotel I have stayed in across Asia. 60m pool is unreal. Everything is so clean and tidy, with immaculate gardens. It is so peaceful and quiet, day and night. Staff are happy to chauffeur you around in golf buggies. The rooms and balconies/decking outside look over the lake. The breakfast and restaurants for lunch/dinner are also incredible. Just consider that they do not serve alcohol, so stock up in the local 7/11 if necessary. The hotel offer free transport into the local town, Ao Nang, and also a free taxi/boat service to Railay Beach once a day.

10/10 Excellent

Cheryll

A unique experience, great amenities inside a cute hut on stilts. Great service and a beautiful long pool. Had a nice time lapping but plenty of room for other people. Nice gym as well. Will definitely recommend and come back to.
Stayed 1 night in Feb 2025

10/10 Excellent

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded our expectations. The staff were beyond lovely and couldn’t be more helpful if they tried. Location was perfect for us - slightly set back but not far from local streets, shops, food and coffee. Everyone we encountered was lovely. Kayaking on the mangroves was beautiful - we wish we could stay longer to do and see more. Utterly peaceful and so clean. Could not recommend enough. We can’t wait to come back! *HINT* pay the extra for the jacuzzi bath villa. SO worth it!
Stayed 2 nights in Mar 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. Probably the best food I’ve had in Thailand. Very very good and fresh breakfast. Staff was a bit slow during check in and daily cleaning was very late.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alex

Liked: Property conditions & facilities

Love this place

It’s a fantastic place to stay. I do a crazy amount of travel all around the world, this has to be one of my favourite places to stay. The pool is huge, the rooms are great and the staff are always happy.
Stayed 1 night in Jul 2024

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, among the lush foliage, and warm, friendly staff, I knew we had made an excellent choice. The grounds are so tranquil, though you can hear the wildlife at night. Settled among a reflective water canal you can find a picturesque spot about every 10 feet. About a 12 minute drive from Ao Nang beach. Grab (rideshare) Tuk-Tuk, shuttle or taxis make it easy to get anywhere.
Stayed 3 nights in Oct 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An Amazing find.

It was really really great. An amazing escape from all the noise and traffic from the town of Krabi. I was very happy I stayed here. The pool is just huge. The staff were just fantastic.. I'll go back next chance I get
Stayed 2 nights in Jun 2024

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. The property is beautiful although it’s a bit far from everything, I recommend booking excursions that will pick you up. The pool is beautiful. Also I definitely recommend getting the coconut soup it was absolutely delicious.
Stayed 2 nights in Nov 2023

8/10 Good

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place but service could be better
Stayed 3 nights in Mar 2024

10/10 Excellent

saeom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit far away from aonang beach. Hard to catch the taxi from hotel to main road Anyway i recommend this hotel if you want to stay far from busy
Stayed 2 nights in Mar 2024

10/10 Excellent

Poh Nguan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly, approachable & helpful. Great lagoon with kayak. Free shuttle to Ao Nang beach is available. Local tour can check with counter. We had a wonderful stay

10/10 Excellent

Natanael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this place so much. From the moment we arrived the staff was very friendly and helpful. Kong our server at the restaurant was very friendly and made sure we felt comfortable while waiting for our food. He provided us with excellent customer service throughout our stay. Definitely recommend this place if you are looking to relax and have some peace and quiet time. The property has a complementary shuttle to Ao Nang Beach.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tuhen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed at! The staff are so friendly and go over the top to ensure your stay is comfortable. We are a couple on our honeymoon and when we entered the room it was decorated with flower petals and a lovely cake. This hotel has all the facilities you need for coming to Thailand. If I come again next year I will definitely book this hotel for more days!
Stayed 3 nights in Nov 2023

10/10 Excellent

Sondre

Liked: Cleanliness, property conditions & facilities, room comfort

Stunning unique resort with room for improvement

I can wholeheartedly recommend this gem of a hotel – though there’s certainly room for improvement in a few areas. What’s great: The location and design are absolutely breathtaking. You stay in beautiful and exotic stilted villas nestled among the mangroves, giving a truly immersive and atmospheric experience. The restaurants are equally stunning, built in an authentic traditional style that evokes both rural Thai charm and deep jungle vibes. We stayed in a two-bedroom family villa, which is essentially two separate units connected by a passage. When the connecting door is open, the space feels unified and open, yet you still enjoy the luxury of having double amenities. The rooms were of high standard, with lovely bathrooms and large, comfortable beds. Note that the doors and windows are built in a traditional style, so they’re not completely mosquito-proof – but we didn’t find this to be a problem. Evenings on the veranda, listening to the sounds of the jungle and watching the canals between the villas, were simply magical. The food at the resort’s restaurants was good, and the staff were kind and welcoming. That said, food and drinks sometimes took a while to arrive, and dishes were not always served simultaneously for everyone at the table. Still, the overall dining experiences were very positive, and we are especially grateful to Sling, who gave us outstanding service and quickly became a favorite with our kids. What could be improved: While the resort itself mai
Stayed 3 nights in Mar 2025

8/10 Good

Stacy

Liked: Amenities, property conditions & facilities
This property is aesthetically beautiful! The rooms are large and so calm and relaxing! Loved the quiet of Au Nam beach reataurants. I didn't find the staff super helpful. We stayed in othet places for 30/night and they were the most friendly and supportive! The front desk seemed to just assume everyone knew what was going on. Sent me on a wild goose chase restaurant to restaurant looking for food ehen nothing was open and I wondered why they didnt know that or share with me when I was asking them about restaurants and getting food. The rooms are huge and also beautiful, but SO hot. Would take me over an hour to cool mine off from 32 celsius after a day out. I think part of the provlem is there was a big gap at the top and bottom of thr door, which also allowed bugs in from the standinf water. I got the most bites in this location. Glad I stayed to experience it. I probably would find somewhere else for the money next time.

4/10 Poor

Niki

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good place but horrible service

The resort was extremely peaceful but they lack enough pool beds and it is far from the main Ao Nang beach area. They claim to have free shuttles but its 2x a day and they can only fit 8 people. It is often booked and you end up taking your own transportation. The staff at the resort does not book or help with transportation to and from the hotel. They tell you to book your own grab. Please note that the resort is completely unresponsive and uncontactable prior to arriving. I tried to call and email the resort about changing my booking and no one replied. I then reached out to hotels.com who tried 5-6 times to call AND email and Krabi Venice never responded. When I arrived and asked about it they said their contact area was separate and could not speak to why there was no contact/response. Overall I cannot recommend a place that is unavailable to cancel or modify bookings. If you have any issue after booking or during your stay they will not help.
Stayed 4 nights in Jan 2025

8/10 Good

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
I have mixed feelings about this hotel. The location is stunning, offering a tranquil retreat surrounded by nature. Our room was well-appointed with all necessary amenities, and the private deck overlooking the lagoon was a highlight. One aspect I was unaware of before arrival is that the hotel does not sell alcohol. However, guests are permitted to bring their own and consume it in the restaurant without any corkage fees. The dining experience was inconsistent. Over my three-night stay, I chose to dine at the on-site restaurant each evening. While the food was good and reasonably priced, the service varied. On two nights, the service was excellent, but on the second night, it was chaotic. The staff seemed disorganized, and despite multiple complaints, our meal took an hour and a half to arrive—and was incorrect when it finally did. The hotel is somewhat isolated, with the nearest supermarket a 15- to 20-minute walk away. However, they offer two complimentary excursions: a boat trip to Railay Beach and an evening van transfer to Ao Nang, both of which require advance booking. Additionally, Grab taxis are available via the app for transportation. Overall, this property is ideal for those seeking peace, quiet, and a nature-filled escape. However, guests should be prepared for its remote location and occasional service inconsistencies.
Stayed 3 nights in Feb 2025

8/10 Good

Jacob

Liked: Property conditions & facilities

Stunning rooms/grounds/pool, staff lacking care.

The resort is simply stunning. The architecture and attention to detail made for a dreamy picturesque escape. The check in staff and most employees were very friendly. The pool is out of this world. Things we found surprising were the lack of attention/care in maintaining a polished feel throughout our stay. Towels, garbage, bottles, all piled up by the pool and stayed there overnight, often not getting cleared until midday the following day, if at all. We ordered room service and the plates sat outside our room for our entire stay (through check out), even after notifying staff they had been sitting there overnight. The room has one small roll of toilet paper that lasts maybe 2 uses, leading us to ask for more daily. It just felt like the staff didn’t care. The pool bar attendant hid behind the counter playing on their phone and very little attention was given to guests. If you can manage your expectations around this, it’s a unique enough spot to have on your list.
Stayed 3 nights in Feb 2024

6/10 Okay

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Not sure what to think. The resort is very pretty and rooms are great. However, when I'm spending top dollar on accommodation Im expecting the servixe to be at that level too. It was not. The staff spoke hardly any english and was not helpful, and the only lady who spoke English (seemed to be the manager) was not friendly and it rubbed on all the staff. Another big drawback was NO ALCOHOL served at all, not even at the restaurant. I probably would've been fine with this if it was mentioned somewhere and i could've sipped my own wine in the room. I'm on a holiday and alcohol is simply a part of the package. Citating their website: "Relax with your favorite drink at the bar/lounge or the poolside bar." Sorry but for many the favourite drink is not watermelon juice.Pleqse update this info!
Stayed 2 nights in Nov 2023

4/10 Poor

Marcella

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not Recommended: rooms surrounded by stagnant and very dirty water. All the rooms are built on stilts, they are over water bungalows. We have seen the photos and thought it could be very nice. However, the water is stagnant and very dirty, we were in the hotel during the low tide. There is no maintenance around the rooms, all dried flowers and plants, at least the rooms next to ours looked abandoned. Even the wood of our was falling apart. I am talking about the external part. The room inside was nice but the material used for the sinks is of bad quality and therefore the sinks look very dirty, same as the shower: the high part is not clean probably because the maids need a ladder to do it. The swimming pool is very nice and very long. However, due to the strange design of the hotel (water all over) we needed a shuttle to go from our room (which was located next to the reception) to the swimming pool, as there was no bridge built from our room to the swimming pool area. The service at the reception is slow and there was no personnel to assist you with the luggage. The reception staff was reluctant to assist you with taxis, etc No proper space in the room for the suitcases, you had to keep them on the floor. The only positive thing of this hotel is the food, breakfast and dinner, good quality and tasty. Suggestion: do not allow the cats to be in the dinning room.
Stayed 2 nights in Mar 2024