4/5 Good
Verified traveler
2020/11/5
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
The Pacific Sutera Hotel
Photo gallery for The Pacific Sutera Hotel
Overview of The Pacific Sutera Hotel
VIP Access
The Pacific Sutera Hotel
4.1/5 Very Good
Guests rated this property 4.1/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air conditioning
- Spa
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitizer provided
- Social distancing
- Temperature checks
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100
Explore the area
- Sutera Harbour5 min walk
- Sabah State Mosque17 min walk
- Imago Shopping Mall18 min walk
- Kota Kinabalu (BKI-Kota Kinabalu Intl.)7 min drive
Choose dates to view prices
About this area
Kota Kinabalu
Located on a private beach, The Pacific Sutera Hotel is in Downtown Kota Kinabalu neighborhood and is connected to the convention center. Sutera Harbour and Jesselton Point Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Centre Point. Traveling with kids? Don't miss Anjung Samudera and Lok Kawi Wildlife Park. Looking to get your feet wet? Scuba diving and snorkeling adventures can be found near the property.
What's nearby
- Sutera Harbour - 5 min walk
- Sabah State Mosque - 17 min walk
- Imago Shopping Mall - 18 min walk
- Oceanus Waterfront Mall - 3 min drive
- Sabah State Museum - 3 min drive
Getting around
- Tanjung Aru Station - 3 min drive
- Kota Kinabalu Intl. Airport (BKI) - 7 min drive
Restaurants
- Silk Garden – Garden-view restaurant offering Chinese cuisine. Serves lunch and dinner.
- Cafe Boleh – Alfresco dining restaurant. Serves breakfast, lunch, and dinner. Open 24 hours.
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Social distancing
Social distancing measures in place
Safety measures
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi and wired Internet
Parking and transportation
- Free self parking on site
- Wheelchair-accessible parking available
- Free area shuttle
Food and drink
- Breakfast available for a fee: MYR 64.10 for adults and MYR 32.10 for children
- 2 restaurants
- 1 swim-up bar, 1 poolside bar and 1 bar
- 24-hour room service
Things to do
- 27 holes of golf
- 3 indoor tennis courts
- 3 outdoor pools
- 3 outdoor tennis courts
- Arcade/game room
- Billiards/pool table
- Children's pool
- Fitness center
- Full-service spa
- Golf driving range
- Racquetball/squash
- Tennis
- Volleyball
Family friendly
- 3 outdoor pools
- Arcade/game room
- Babysitting/childcare (surcharge)
- Children's club (surcharge)
- Children's pool
- Free area shuttle
- Grocery/convenience store
- Laundry facilities
- Snack bar/deli
- Supervised childcare/activities (surcharge)
Conveniences
- ATM/banking services
- Banquet hall
- Elevator
- Free newspapers in lobby
- Gift shop/newsstand
- Grocery/convenience store
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Golf lessons
- Hair salon
- Laundry facilities
- Luggage storage
- Porter/bellhop
- Tennis lessons
- Tour/ticket assistance
- Wedding services
Languages spoken
- Chinese
- English
- Indonesian
- Japanese
- Korean
- Malay
Business services
- Business center
- Conference space
- Meeting rooms
Outdoors
- Beach umbrellas
- Garden
- Marina onsite
- Pool sun loungers
- Pool umbrellas
- Private beachfront location
- Terrace
Spa
- Aromatherapy
- Facials
- Manicures and pedicures
- Massages
- Massage/treatment rooms
- Sauna
- Spa tub
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- In-room accessibility
- Wheelchair-accessible concierge desk
- Wheelchair-accessible parking
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
More
- Beach towels
- Designated smoking areas (fines apply)
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Memory foam mattress
Bathroom
- Bathrobes
- Bidet
- Deep soaking bathtub
- Designer toiletries
- Hair dryer
- Rainfall showerhead
- Separate bathtub and shower
- Towels
Entertainment
- Cable/satellite channels
- LCD TV
- Premium channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Minibar
More
- Desk
- Free newspapers
- Iron/ironing board
- Phone
- Safe
- Slippers
Similar properties
See similar properties
Kota Kinabalu
Downtown Kota Kinabalu
5 star
Parking included
Pool
Guest rating 4+
Hotel resort
Family friendly
Policies
Check-in
Check-in from 2 PM - midnight
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Guests booked in a "Malaysia, Singapore and Brunei Residents Only" room type must present valid resident ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
Renovations and closures
This property is closed from July 1 2021 to December 31 2021 (dates subject to change).
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for MYR 165.0 per day
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: MYR 64.10 for adults and MYR 32.10 for children (approximately)
- Rollaway bed fee: MYR 165.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
No pets and no service animals are allowed at this property
Property is also known as
Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu
Frequently asked questions
Overall score and ratings
4.1
Very Good
4.1/5
Cleanliness
4.1/5
Staff & service
4.1/5
Amenities
4.0/5
Property conditions & facilities
5/5 Excellent
RAHMAWATY
Traveled with family
2020/7/31
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
5/5 Excellent
MOHD NAZUAN
2020/6/9
Stayed 1 night in Jun 2020
5/5 Excellent
Edward
2020/6/3
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
1/5 Terrible
Verified traveler
2020/3/31
Stayed 9 nights in Mar 2020