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VIP Access

The Pacific Sutera Hotel

Star Rating
5 out of 5

Photo gallery

Featured Image
Private beach, white sand, beach umbrellas, beach towels
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers

Guest reviews

4.1/5 Very Good
996 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

游泳池
免費無線上網
含停車
空調
Spa
餐廳

Cleaning and safety practices

消毒清潔
提供手部清潔用品
社交距離

Map

1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah

附近地區

熱門景點Sutera Harbour步行 5 分鐘
熱門景點Sabah State Mosque步行 17 分鐘
熱門景點Imago Shopping Mall步行 18 分鐘
機場Kota Kinabalu (BKI-Kota Kinabalu Intl.)開車 15 分鐘

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關於此地區

Kota Kinabalu

Located on a private beach, The Pacific Sutera Hotel is in Downtown Kota Kinabalu neighborhood and is connected to the convention center. Sutera Harbour and Jesselton Point Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Centre Point. Traveling with kids? Don't miss Anjung Samudera and Lok Kawi Wildlife Park. Looking to get your feet wet? Scuba diving and snorkeling adventures can be found near the property.

查看Kota Kinabalu旅遊指南
Map
熱門景點

附近景點

  • Sutera Harbour - 步行 5 分鐘
  • Sabah State Mosque - 步行 17 分鐘
  • Imago Shopping Mall - 步行 18 分鐘
  • Oceanus Waterfront Mall - 開車 3 分鐘
  • Sabah State Museum - 開車 8 分鐘

附近交通

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 15 min drive

餐廳

  • Where to eat
  • Silk Garden – Garden-view restaurant offering Chinese cuisine. Serves lunch and dinner.
  • Cafe Boleh – Alfresco dining restaurant. Serves breakfast, lunch, and dinner. Open 24 hours.

住宿介紹

The Pacific Sutera Hotel

5-star resort with pools, private beach, full-service spa
Spend the day relaxing at The Pacific Sutera Hotel's private white sand beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 500 rooms boast deep soaking tubs and offer free WiFi and memory foam beds. Free wired Internet and 24-hour room service are standard, as are LCD TVs with satellite channels.
The Pacific Sutera Hotel offers 500 accommodations with minibars and safes. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts and 3 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional sanitization guidelines of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.

住宿設施服務

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Free area shuttle

Food and drink

  • Breakfast available for a fee: MYR 64.10 for adults and MYR 32.10 for children
  • 2 restaurants
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 27 holes of golf
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Golf driving range
  • Racquetball/squash
  • Tennis
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • Business center
  • Meeting rooms
  • Conference space

Outdoors

  • Beach umbrellas
  • Garden
  • Marina onsite
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)

客房設施

Bedroom

  • Air conditioning (climate-controlled)
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • Cable/satellite channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

規定

入住

Check-in from 2 PM - midnight

退房

Check-out before noon

特殊入住指示

Front desk staff will greet guests on arrival
Guests booked in a Malaysia and Singapore Residents Only room type must present valid resident ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.

進出說明

Staffed front desk

寵物

No pets or service animals allowed

兒童和加床

Children are welcome
Rollaway/extra beds are available for MYR 165.0 per day

此住宿接受的付款方式

重要資訊

費用

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

可選設施服務

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 64.10 for adults and MYR 32.10 for children (approximately)
  • Rollaway bed fee: MYR 165.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

注意事項

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer
Individually-wrapped food options are available for breakfast and dinner, and also through room service
The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

其他規定

No pets and no service animals are allowed at this property

住宿別名

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

常見問題

Can I cancel my reservation for free at The Pacific Sutera Hotel and receive a full refund?
Yes, The Pacific Sutera Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Pacific Sutera Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does this resort have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is this resort pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Pacific Sutera Hotel?
Self parking is free at this property.
What time is check-in at this property?
Check-in is from 2 PM–midnight.
What time is check-out at this property?
Check-out is at noon.
Where is The Pacific Sutera Hotel located?
Located in Downtown Kota Kinabalu, this beachfront resort is on the boardwalk and within 1 mi (2 km) of Sutera Harbour, Sabah State Mosque, and Imago Shopping Mall. Centre Point and Anjung Samudera are also within 2 mi (3 km).

Guest reviews

Overall score and ratings for The Pacific Sutera Hotel

4.1
Very Good
996 reviews
5 - Excellent
414
4 - Good
378
3 - Okay
131
2 - Mediocre
46
1 - Poor
27
4.1
Cleanliness
4.1
Service and Staff
4.1
Amenities
4.0
Property condition

1/5

Verified traveler
Mar 31, 2020
    This traveler didn’t leave comments with their review
    Stayed 9 nights in Mar 2020

    4/5 Good

    Verified traveler
    Jan 21, 2020
    • Liked: Cleanliness, staff & service, amenities

    Breakfast need to be improved.....................

    Stayed 1 night in Jan 2020

    3/5

    Verified traveler
    Jan 20, 2020
      This traveler didn’t leave comments with their review
      Stayed 2 nights in Jan 2020

      3/5

      Nazrina
      Jan 6, 2020
      • Liked: Cleanliness, property conditions & facilities
      • Disliked: Staff & service
      Nice hotel with some improvements needed

      The hotel and its facilities were amazing. Some items that could be improved: - we were on the 8th floor and from 5pm to 1am we could hear loud music coming from the sky lounge. This was not ideal - when providing feedback, we felt the staff simply apologised without actually wanting to listen to concerns and doing something about it - the yogurt served during breakfast was off 3 days in a row despite informing the kitchen staff. We requested to speak to the general manager but he/she didn’t meet with us - instead we met with the chef. A bit disappointment as we felt the hotel staff tend to just shift blame without taking any responsibilities

      Stayed 3 nights in Dec 2019

      5/5 Excellent

      SEUNGGIL
      Traveled with family
      Jan 1, 2020
      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Fancy hotel and nice pool, perfect place for my family to stay and enjoy

      Stayed 3 nights in Dec 2019