Indoor pool, open 7:00 AM to 7:00 PM, sun loungers

Reviews of ibis Styles Kota Bharu

3 out of 5
ibis Styles Kota Bharu
Lot 184, Loroing Minyak Gas, Kota Bharu, Kelantan

Reviews

8.8

Excellent

Rating 10 - Excellent. 18 out of 34 reviews" "
Rating 8 - Good. 11 out of 34 reviews" "
Rating 6 - Okay. 3 out of 34 reviews" "
Rating 4 - Poor. 2 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

AHMAD SUKARNO

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
not comfortable toilet for moderate body. TQ
Stayed 1 night in Dec 2023

10/10 Excellent

Sairah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

ABDUL KHALIQ

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable
Response from Zac Harun, General Manager on 2023/9/13
Dear Thank you for your review! I’m so glad to hear that you enjoyed your stay at Ibis Styles Kota Bharu. We’re always looking for ways to improve the guest experience at our hotel, but it’s great to know that we are on the right track.Let me know if there is anything else we can do to make your next visit even better.

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Clean, comfortable bed, air conditioning works well. Excellent overall. Will stay again.
Stayed 3 nights in Apr 2023
Response from Zac Harun, General Manager on 2023/5/30
Dear GraceThe whole team was thrilled to hear your kind words on the service you got. We can’t thank you enough for the kind words regarding your stay at Ibis Styles Kota Bharu. Your review means a lot to us and lets us know we’re on the right track!We’re very grateful for customers like you and hope you stick with us for years to come! Thanks again!

8/10 Good

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Hotel was spacious. The aircon was not too cold or hot. Had a really good rest during our 4 nights there. Only downside was the housekeeping did not clean the floor. Also need to request if you need to have your towel changed daily. The staffs are quick to attend to your needs. Recommended hotel to stay if you are in KB
Stayed 4 nights in Jan 2023
Response from Zac Harun, General Manager on 2023/1/30
Dear Lim,We very much appreciate your comments regarding your stay at the ibis Styles Kota Bharu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

John, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect for one night. While s bit small, everything was clean, in good working order and exactly as advertised. The shower and bed were highlights… until I dealt with the front desk upon checking out. I didn’t get the man’s name but the guy on the desk on the morning of November 5, 2022 went way beyond what I would have expected when I asked for some info regarding busses to Thailand. Absolutely stellar service!

10/10 Excellent

Mohd Zambri, Johor Bahru

Stayed 3 nights in Oct 2022

10/10 Excellent

Satoshi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Towels were old and run out. They were yellowish.
Stayed 1 night in Oct 2022

10/10 Excellent

Kue Bien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. It’s near to the city and places of attractions.
Stayed 2 nights in Aug 2022

4/10 Poor

Shah

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Chai

Stayed 1 night in Apr 2022

10/10 Excellent

Hong May

Stayed 1 night in Apr 2022

6/10 Okay

AIMUNI BINTI

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2022

10/10 Excellent

Boon Boon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Masbah

Stayed 2 nights in Jan 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Zac Harun on 2022/1/12
Dear guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

AZIZAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern design hotel
Modern design hotel, with coffee maker love the room but location need car to go any where
Stayed 1 night in Dec 2021
Response from Zac Harun on 2022/1/12
Dear AZIZAN, We very much appreciate your comments regarding your stay recently. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

HAMDAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and really recommended to others. Very satisfied with the rooms, very nice staffs.
Stayed 1 night in Dec 2021
Response from Zac Harun on 2021/12/21
Dear Hamdan, We very much appreciate your comments regarding your stay at the ibis Styles Kota Bharu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zac Harun General Manager

8/10 Good

AZIZAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Nice hotel with roof top swimming pool, staff give good service & fast check in Staff always greet guest Coffee machine in all room, good for coffee lover
Lobby logo
Lobby walkway
Stayed 1 night in Dec 2021
Response from Zac Harun on 2021/12/21
Dear Azizan, Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We’d be happy to serve you again with the same awesomeness next time you visit ibis Styles Kota Bharu. Regards, Zac Harun General Manager

10/10 Excellent

Shamsina

Stayed 1 night in Dec 2021
Response from Zac Harun on 2021/12/21
Dear Shamsina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zac Harun General Manager

8/10 Good

Chee Shean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and value for money
Clean and value for money
Stayed 1 night in Nov 2021
Response from Zac Harun on 2021/12/21
Dear Chee Shean, Thank you for staying with us and your valuable feedback! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day! Regards, Zac Harun General Manager

10/10 Excellent

Mohamad Fathhie Bin, Bandar Puchong Jaya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shikin was amazing during our check-in. Shout out to her for the whole team. Thank you for making our stay pleasurable
Stayed 1 night in Nov 2021
Response from Zac Harun on 2021/12/21
Dear Mohd Fathhie, We very much appreciate your comments regarding your stay at the ibis Styles Kota Bharu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zac Harun General Manager

8/10 Good

Khoo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Bed condition
overall we are satisfy with this hotel. The staff is friendly especially the front desk. Room condition is good. They even provide coffee maker. This is impress me. But the bed condition is not so good. It have squishing sound when roll on it. It happen on both room I booked.
Stayed 3 nights in Oct 2021
Response from Zac Harun on 2021/11/8
Dear Khoo, Thank you for taking the time to tell us about your experience at ibis Styles Kota Bharu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zac Harun General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Zac Harun on 2021/6/28
Hello Sir, What an honor to receive such heartfelt praise! Thank you for allowing us to pamper you at our iconic hotel, and we love knowing you fully appreciated our atmosphere and vibe. We can't wait to host you again, and hope you'll reach out should we be able to assist in arranging a memorable stay in one of our exclusive guest rooms. Warm regards, Zac Harun General Manager

6/10 Okay

Boon Boon

Business traveler
Stayed 2 nights in Apr 2021
Response from Zac Harun on 2021/4/28
Dear Boon Boon, Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We’d be happy to serve you again with the same awesomeness next time you visit ibis Styles Kota Bharu.

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m having my daughter’s wedding event at Royal Hall, ibis Styles Kota Bharu. The wedding was held successfully. Top notch service from the hotel staffs we dealt with, no flaws and professional, friendly attitude from the staffs. I also booked 1 room for my daughter’s wedding, and surprisingly we got free upgrade to Deluxe Suite room with honeymoon setup. The hotel also provides free coffee machine in every guest room. The best hotel in Kota Bharu I can say. Thank you for providing us with a memorable wedding for all the right reasons. Definitely will be our preferred hotel in Kota Bharu!
Stayed 1 night in Feb 2021
Response from Zac Harun (General Manager) on 2021/3/10
Dear Sir, Thank you for staying with us and your valuable feedback! We are thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. It’s not surprising that our staffs took such wonderful care of you and made you feel so valued. They are important members of our team! Congratulations on your daughter's weddings! Wishing the groom & bride a lifetime of love and happiness. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!

6/10 Okay

Mohd Fikre

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service level needs to step up
Checking in was slow and the receptionist was super lacking on customer service with no courtesy to inform about the chosen room-type (deviated from what was earlier requested) prior passing the room key until I personally discovered upon entering the room. It was frustrating even when the receptionist not showing effort to help when called from the room. That person was incompetent, not fully trained or maybe not fit for the role. Room service was slow too. It’s such a shamed when u experienced this flaw of basic hospitality within a global hotel brand under a prestigious Accor group. Won’t come back!
Stayed 2 nights in Dec 2020
Response from Zac Harun (General Manager) on 2021/2/2
Dear Mohd Fikre, Thank you for sharing your feedback from your stay. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback is important so that we can deliver a better experience next time. We look forward to hosting you again at ibis Styles Kota Bharu and experience the improved stay. We’re eager to host you again and serve you with nothing but the best.

8/10 Good

MOHD SHAHRIL

Stayed 2 nights in Aug 2023
Response from Zac Harun, General Manager on 2023/10/12
Dear ShahrilWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.Sincerely,

4/10 Poor

Malika

Stayed 1 night in Jul 2023
Response from Zac Harun, General Manager on 2023/9/13
Dear MalikaThank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We’d be happy to serve you again with the same awesomeness next time you visit ibis Styles Kota Bharu.

10/10 Excellent

Shuhaida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Satisfying hotel accommodation, just like hotels in Japan where the use of space is very maximal. The design is simple, attractive and most importantly the level of cleanliness is very satisfactory. It is recommended to stay here, suitable for couples and families because it has a large swimming pool, a large lobby space for relaxing or doing tasks. Has many socket connections and fast internet. It's just that the breakfast is a bit limited, but around the hotel there are many cheap places to eat. The view of the hotel surroundings from the room is really beautiful. In short, everything is satisfactory and worth the price of the hotel offered. For improvements, a tarred and covered parking lot is proposed.
Stayed 1 night in Sep 2022

10/10 Excellent

tounsi

Stayed 1 night in Jul 2022

8/10 Good

ABDUL RAOUF

Stayed 2 nights in Jun 2022

10/10 Excellent

Farikh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021