View from property
Check availability

Reviews of West Plaza Hotel by the Sea

3 out of 5
West Plaza Hotel by the Sea
Koror, Koror, Koror Island

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 78 reviews" "
Rating 8 - Good. 31 out of 78 reviews" "
Rating 6 - Okay. 26 out of 78 reviews" "
Rating 4 - Poor. 5 out of 78 reviews" "
Rating 2 - Terrible. 2 out of 78 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Safiya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient!
Cute and rustic.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the ocean views were nice weather not so much. Raining
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very real Palau. Clean and comfortable room. Staff is very helpful.
Stayed 2 nights in Apr 2019
Response from Jin on 2019/6/26
Thank you for sharing your positive feedback,It is our pleasure to know that you had a memorable stay with us.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and nice and your privacy was well done
Stayed 6 nights in Feb 2019

10/10 Excellent

Hannah, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again, very good service and clean :)
Stayed 5 nights in Feb 2019

8/10 Good

Phillip

Liked: Cleanliness, staff & service
very accomodating
The people at the front desk were very helpful. I rented a car from the rental agency located at the hotel, and I did not know what time I would be returning the vehicle. The hotel was willing to put the credit card charge on its final bill for me. The drivers who picked me up at and took me to the airport were on time. The Internet/wi-fi when I was there worked fine. The desk where one can do paperwork could use an electrical outlet. Hotel location is quiet. And there is an elevator that can be used to move your luggage to the upper floors.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
West Plaza Hotel by the Sea.. A fabulous hotel!
West Plaza Hotel by the Sea is a beautiful hotel. It is clean, their services are great, the staff are amazing and the location is perfect.. A walking distance to everywhere, from restaurants to shopping centers. You wake up to the beautiful ocean view and you end your evening with a beautiful sunset!
Stayed 4 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
It was okay but I also was killed staying here
The view was nice and I got my exercise for sure. Be aware there is no elevator in this hotel. I was located on the 3rd floor. The air condition was working great which felt good because it is extremely humid in Palau. There is a restaurant on the second floor "Red Rooster". The food is good and prices are descent. Only things they run out of hash browns the second day. On my last day, the cleaning staff left the floor in the bathroom wet so I slipped on the floor and injured my knee so bad I had to use a wheelchair when I left Palau. Also I had to rent a cable box because there was only 1 channel on the TV I did not want to watch TV in the lobby because there was always a Palauan Man sleeping on the couch. When using the cablebox no access to ABC, CBS or NBC but the filipinio channels are there so be for the staff who is about 99% of who I saw. Never found out if the guy sleeping the couch was a staff member. Creepy

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down and tired.
Rund down and tired place. First room had huge cockroaches, second room flooded after some rain, third room had termite stuff falling from the ceiling into the bath. Would not stay again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
A week in Palau - West Plaza Hotel By-the-Sea.
All the essentials are there, including hot shower, daily room service, and wifi (the last for a price, and very slow - a country-wide problem). Outdoor tables/chairs with a view. Very good restaurant attached.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel that's convenient
Stayed for a few nights before scuba diving trip; promptly met at airport on arrival

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, good location for walking to main shopping area

8/10 Good

Bob, Cary, NC

Liked: Cleanliness, staff & service
Customer Responsive
We arrived late one evening. I had selected the hotel for what appeared to be proximity to downtown. The next morning it was obvious that his was not the case. My error. I went to the desk to see if we could be relocated to West Plaza's sister property in the downtown area. The clerk talked to the Manager and my request was granted. This was done with no difficulty at all. My commendation for a 5 Hotel Staff rating applies across the board for the West Plaza propoerties in Koror.

6/10 Okay

albert, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel needs some renovation. Internet very slow, 15 mins walk to main str.

8/10 Good

Maria L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Very clean and friendly staff. Not a high end place, but has great view on the bay side. Great location and walking distance from town without being in the middle of town. Sams tours is a great place to go with on your tours and the massage place called Health Services Center- Rose is the owner and they will pick you up and drop you off for a $25 an hour message. Also, internet is not good, but then you are not going to Palau to be on the internet, so don't bother to get a internet prepaid card, it does not work 99% of the time. Heads up, there is a 12% tax on the room, and a $50 departure tax as well as a $50 permit fee to go out to the rock islands, which you will want to do, marine life is amazing and the place is very clean. Locals are very friendly and they are very conscientious of their environment.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Convenient location, easy access and central. Basic needs covered.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and comfortable hotel on the waterfront
Friendly and comfortable on waterfront and near downtown shopping. Excellent Red Rooster restaurant on site. Loved this place and would return.

6/10 Okay

John, Saskatoon

Liked: Cleanliness, room comfort
Disliked: Staff & service
Seems rather petty to not let us check in 15 minutes early. AC constantly dripped and the room was always damp.

8/10 Good

Daniel, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
While the hotel was nothing special, the room was quite spacious and very clean. I was particularly pleased to step out onto my balcony and see a neighborhood basketball court lit at night. I went down there and joined the game, which was an excellent way to work up some fatigue for my 19 hour journey home starting at 2AM. It was perfect for what we needed having come off of a live aboard dive boat earlier in the day. However, having to schlep our scuba gear in and out of their luggage "elevator" was a bit of a hassle.

10/10 Excellent

Mike, Guam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First trip to Palau
This is my first trip with my companion. Everyone was friendly and willing to help. Palau is clean. Rock Island is breath taking. Dolphin city, museum, aquarium, and just the drive around the island was wonderful. I came mainly to fish and I was disappointed that it could only be done on a private boat($250 for the day) or a paid charter tour ($200 per person). We could not fish with rod and reel elsewhere because we were not Palauans. It was permissible provided we had a Palauan friend to fish with or accompany us while fishing. This place was a great get away from all the business of life.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Good location, great view on seaside.
Staff was always kind and helpful. Processed what needed to be done diligently.

8/10 Good

Verified traveler

Liked: Staff & service
good location, friendly helpful staff,
excellent staff, close to town, restaurants and dive shops picked us up, when staff arranged it

4/10 Poor

Dan Jonathan, los angeles

Disliked: Staff & service, property conditions & facilities, room comfort
Spartan plaza hotel.
Photographers are great. This place doesn't look anything like the photos. Kitchenware track. 15 minute walk to town. It was by the sea. Room was Spartan but clean. Small TV only 5channels two in English. Spend $50 more and get a much better room in town .

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Basic clean hotel
Friendly staff, clean room, but nothing much. There's a kettle but no tea bags or spoons provided and curtain cannot be drawn open unless stuff it under the rail. Maybe deluxe rooms are better.

6/10 Okay

Verified traveler

Liked: Staff & service

6/10 Okay

Shannon, Honolulu, HI

Liked: Cleanliness, staff & service, room comfort
Great hotel for the price
The hotel is older but well maintained and clean. The staff is very friendly and helpful. This was exactly what we needed for a place to stay a few days before and after our week-long live aboard dive boat. I was, however, disappointed that the hotel didn't provide complimentary drinking water (tap water is not drinkable). Any other hotel in which I've stayed in a country where the water is not potable has provided drinking water either in the room or in a central location (they do sell bottles of water for $1 each at the front desk). They have decent wi-fi internet connection (prepaid cards with cash, $5 for 2 hours or $10 for 4 hours - log in and log out as you need it, good for 5 days) but only in the lobby and restaurant. BTW, the PNCC hotspot wi-fi available at the hotel is NOT available at the Aggressor/Dancer dock, but the Drop Off Bar and Restaurant next to the dock has free (slower) wi-fi - just buy a drink to get the password. Hotel looks over the water but is 5-10 minute walk to "Main Street" where additional restaurants and shopping are located. Hotel can arrange for their shuttle to pick you up and take you back to the airport for $10/person each way (charged to room). US dollars is the currency used in Palau and Visa/Mastercard widely accepted.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice sunset view
Room is clean, staff is friendly. Overall, I enjoyed my stay here

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They have a charge when you leave
They say it is some government hotel tax but they only charge it to you if you book online through hotels.com or expedia. Maybe others too. It cost me a significant sum that wiped out the better rates I always get from my friends at hotels.com. I'm now at another hotel owned by the same company and have found out that they plan to do the same thing.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Quiet hotel, nice sea views, a bit away from town
Hotel was fine for me (I was there on business), standard room clean (with the occasional insect incursion), bed comfortable,staff helpful, good air conditioning, plenty hot water. Room lighting a bit dim. Restaurant menu limited, but several good restaurants around town. Hotel is about 10 min walk from start of the main shopping area in Koror. Hotel was happy to call taxi which usually arrived in about 5 min.

6/10 Okay

Steven, USA

Liked: Cleanliness, staff & service, room comfort
Nice View
Great view right on the water, friendly staff, about 10-15 minute walk to downtown. They do like to charge for every little thing no freebies.

6/10 Okay

Steven, USA

Liked: Cleanliness, staff & service, room comfort
Nice View
Great view right on the water, friendly staff, about 10-15 minute walk to downtown. They do like to charge for every little thing no freebies.

6/10 Okay

YUICHI

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
サービスは壊滅的にダメなホテル
設備などは新しいので問題なし。しかし、チェックインも遅くて、クレジットカード決済もミスするわ、カードキーも2枚中1枚は使えないし。アメニティも用意されておらず、電話しないと持って来ない。5日間中歯ブラシも交換ないので、連絡しようとしたが、受付と話しする事自体がストレスなので歯磨き粉は自前のものを使った。外出時の用意されるはずのタオルがなくて、用意するのに時間がかかる。毎日何かしらの待ちや二度手間ばかり。日本人からしたらストレスだらけのサービス内容。チェックインの時に遅いと意見を書いたところ、間違いがあってはダメなので時間を頂いています、と返信が来たが、そちらが遅くて間違えてるからこちらが言ってるのだ、と言うことが理解出来ていないのだろうか？甚だ疑問のホテルであった。
Stayed 5 nights in Dec 2019

10/10 Excellent

ERI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
景色以外はパーフェクト！
by the seaが工事中か何かでat lebuu st.の方へ移動でした。おかげでメインストリートもすぐそばで何の不便さもありませんでした！Wi-Fiも部屋で使えます。スタッフの方も優しくて言うことなしです‼︎本来のこのホテルの値段は分かりませんが再度泊まりたいホテルでした。個人的には部屋にバルコニーも付いてたので景色は良くはないですがポイント高いです。あと特徴として、ホテルの小さなお店に日焼け止めが売られていました。持参した物がきれてしまい大変助かりました。他のお店をまわりましたが地元民は使わないからか日焼け止めはあってもSPF30程の弱いものしかありませんでしたがSPF50がありました。
Stayed 4 nights in Nov 2019

8/10 Good

Diliang, 東京

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
レストランスタッフの対応が素晴らしい！
Stayed 4 nights in Aug 2019

10/10 Excellent

MASAYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
のんびり過ごすには良いホテル
海が近くて静かなホテルでした
Stayed 10 nights in Jul 2019
Response from Jinkee on 2019/8/12
Thank you for sharing your feedback, Masayuki! It is our pleasure. Nothing makes our work more worthwhile than hearing such great responses from our guests!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適
スタッフさんが親切で、滞在中とても快適に過ごす事ができました。 ホテルからの景色も最高でした。 またパラオに行く時は利用したいです。
Stayed 8 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
シャワーのお湯が出ないことを除けば満足です。
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Hotel i Koror
Generelt set et gennemsnitlig godt hotel.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service
Det var generelt en ganske god oplevelse !
Det var generelt en ganske god oplevelse !
Stayed 2 nights in Dec 2018

10/10 Excellent

makito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
少し古く、メインストリートから10分程度離れていますが、Red Ruster Cafeが併設されているので便利です。
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Stayed 6 nights in Sep 2018

6/10 Okay

北山三郎, 名古屋

Liked: Cleanliness, staff & service
WCTCに徒歩15分で行ける静かなホテル
メインストリートから北側に10分ほど歩くと到着します。カフェのテラスは海に面しています。WCTCには歩いて15分程で行けるので、便利です。無料WIFは有りません。朝食は10ドルで和食が有り、焼きシャケと目玉焼き、味噌汁が付きます。
Stayed 7 nights in Mar 2018

8/10 Good

ちーこ, 日本

Liked: Staff & service, room comfort
朝日、夕景が美しい
部屋から見える風景が美しく、近くのガソリンスタンドには、ちょっとしたスーパーがあり、水やちょっとしたデリも売っていて便利でした。街までも歩いて10分ちょっとでした。キッチン付きの部屋だったので、好きな物を買ってきて部屋で食べ、お値打ちに滞在できました。ただゴキブリや小さなありがくるので、残飯はすぐにロビーのゴミ箱に持って行き、食品は全て冷蔵庫に入れました。
Stayed 9 nights in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Normal
La relación calidad precio no es adecuada. Es caro para las condiciones que tiene. Eso si, el personal es muy amable y el restaurante tiene buena comida y buen servicio.
Stayed 3 nights in Jul 2017

6/10 Okay

YS, 日本

Liked: Staff & service
立地・値段ともにバランスの取れたまあまあのホテル
海に面しており、また、徒歩8分程度で、街の中心地に出れるので、立地と値段のバランスが良いホテルである。デポジットを払えば、セーフティボックを使えたようであるが、私は、貴重品を常に身に付けていたので、セーフティボックは使わなかった。シャワーの水圧は十分に高く、快適に使用できた。