Is Sapphire Suites pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Sapphire Suites?

Check-in start time: 2 PM; Check-in end time: midnight.

Does Sapphire Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of INR 2500 per person applies.

Where is Sapphire Suites located?

Located in Dharmatala, this hotel is steps from New Market and Sudder Street. Indian Museum and Maidan are also within 10 minutes. Park Street Station is 10 minutes by foot and Esplanade Station is 10 minutes.

Sapphire Suites Reviews, Deals & Photos 2025

About the neighborhood

Located in Dharmatala, a neighborhood in Kolkata, Sapphire Suites is in a shopping district and near a metro station. Dakshineswar Kali Temple and Metropolitan Building are local landmarks, and travelers looking to shop may want to visit New Market and Sudder Street. Looking to enjoy an event or a game while in town? See what's happening at Eden Gardens or Mohun Bagan Ground.

Visit our Kolkata travel guide

2/10 Terrible

Drew, Vancouver

2017/10/9

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID

This hotel has the worst management we have ever experienced. They are horribly rude, they do not honor reservations made on Expedia and they do not treat their guests with respect. They will not help you at all if you need to make a call or book a car. The hotel is dated and the hallways are used as storage rooms. Avoid this hotel at all costs.

Stayed 4 nights in Oct 2017

8/10 Good

Scorpio, Chittagong

2017/9/8

Liked: Cleanliness, staff & service, property conditions & facilities

Better Then Expected.

# Location # Clean # Good Staff Behavior # 24 Hours Food # Best WiFi to work with laptop and mobile. # Good Deal Price. This is are the best i found in this hotel after check in. I would like to suggest this hotel to everyone best in town and best to stay for your shopping around the area. Only thing i didnt like is that they didnt have controller working nicely for the air condition its too cold and chilling so i have to switch on and off all the time to adjust as per my requirement which made my health a bit uncomfortable. They also didnt provide any facial tissue even after i ask the house keeping. So i have to buy my own. REst no more complain the hotel is best and i would like to stay there in every visit to kolkata for shopping.

Stayed 4 nights in Sep 2017

6/10 Okay

Md Jahirul Islam

2017/7/7

Disliked: Cleanliness, staff & service

It more like a 3 star hotel which is very close to the market area of Kolkata.

Stayed 1 night in Jun 2017

10/10 Excellent

Sharmistha

2017/3/14

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and clean hotel

I was upset upon check-in that my locally living friend was not being allowed to stay as my guest, but that's a policy that many hotels have there, it seems. Finally, he was allowed to stay. Otherwise, everything was perfect..Very nice and helpful staff, great breakfast buffet, and perfect location within New Market. The hotel was nicely decorated, as well.

6/10 Okay

ハウラー橋, 大阪

2016/11/22

Disliked: Room comfort

うーん

雑多なエリアであることは判っていましたが、部屋の裏側に鶏市場があり、1日中鶏の鳴き声が聞こえます。それを除けば問題ないというべきかな。

2/10 Terrible

Verified traveler

2016/9/15

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

โรงแรมนี้แย่มาก ไม่สะอาดไกลจากสถานนีรถไฟ ไม่ซื่อสั

จองมา4ห้อง ห้องละ2สองคนแต่ไปถึ่งไดเปรียนห้องเป็น3ห้องเป็นห้องละ3คนสองห้องและ 2คน1ห้อง

2/10 Terrible

rakesh

2016/8/17

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Misleading rating by Expedia

This hotel is not 4 star as misled by Expedia web site

6/10 Okay

Mohammad, Khulna, Bangladesh

2016/7/29

Easy location

Convinent those who are coming solely for marketing around new market area.

8/10 Good

Darin, Bangladesh

2016/5/29

Liked: Cleanliness, property conditions & facilities, room comfort

good

nice location to go anywhere.servic is good there staff r helpfull & well behaved.

8/10 Good

Syed Sadeque

2016/5/22

Liked: Cleanliness, room comfort

10/10 Excellent

upma singh, foster city, california

2016/2/23

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel very close to new market and shopping and other business, e.g. post office. I liked the Durga Pooja and the music.

4/10 Poor

Verified traveler

2016/2/4

Disliked: Staff & service, property conditions & facilities, room comfort

The employees were very rude, unwilling to give receipt

6/10 Okay

Verified traveler

2016/1/18

Liked: Staff & service, room comfort

Disliked: Property conditions & facilities

6/10 Okay

John

2016/1/17

Disliked: Staff & service

6/10 Okay

Anwar, Richmond, Texas, USA

2016/1/9

Liked: Cleanliness, staff & service

Disliked: Room comfort

Just okay hotel next to New Market.

Overall our experience with Sapphire Suites was okay, but the main entrance to the hotel is horrible, very dirty, smelly, and very inconvenient. We didn't get double bed as reserved and confirmed .We were just given two portable single foam bed on the floor after requesting three times. Same goes for Wi-Fi access. Outside foods were not allowed which should be lifted, because hotel foods were not always available and extremely expensive (almost four times of outside). Our 'City Tour' through hotel was okay, driver was knowledgeable, and very nice. If you plan for city tour get him (Mr. Motin), he is very nice and friendly. First taxi driver who brought us from the airport to the hotel was extremely unfriendly, rude, unprofessional, and unhappy person. He dropped us 1/4 miles away from the hotel said he was not allowed to get on the street to the hotel which we out not to be truth. He didn't help us with luggage to in his trunk or get off the trunk. He also demanded more and more tip. The City of Kolkata needs to improve the image of Yellow Cab drivers' image, provide them with more training in passenger friendliness, professionalism, courtesy, and politeness. Also, have all cabs air condition, especially Yellow Cabs. Airport is the first impression of the city when tourists arrive.

10/10 Excellent

Verified traveler

2015/12/31

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great clean hotel, however I feel we got lucky with a good sized room facing the market (other rooms looked small).

4/10 Poor

paul , uk

2015/10/8

Disliked: Staff & service

terrible customer service

This is the 2nd time I have stayed at this hotel, the 1st being when it 1st opened which I thoroughly enjoyed, however on this occasion I found the staff very rude and unhelpful. the management have also introduced a new rule which outside food is not permitted which is fair enough so the only option for a meal if it's late and your hungry is the hotel room service....yuck! the only dish I could eat is the fish and chips and it was basically two fish fingers and a hand full of French fries drenched in salt at the cost of 400.07 rupees which equals to about £4.00 and not worth it! The room they were going to put me in on arrival was small and horrible but luckily my relative who could speak the language made them change it which I liked. if I ever visit again I may not visit this hotel due to the lack of customer friendly staff. message to the management and staff at this hotel....please learn some customer service skills and smile!

2/10 Terrible

YOGESH, Pune

2015/8/8

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Pathetic

6/10 Okay

Verified traveler

2015/5/29

Sapphire

O.K

2/10 Terrible

Mohsin, Bangalore

2015/5/17

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pl read for hotel review

Bad and not suggestable to anyone!!!!

6/10 Okay

Amit Alistair, Indore, Mhow

2015/4/23

Liked: Cleanliness, property conditions & facilities, room comfort

I liked the locality

It was good experience overall. I was my first visit to Kolkata. I enjoyed except the dry day due to voting. Just kidding. The food was good and the rooms were clean and comfy.

6/10 Okay

Mr Nelson, Indore

2015/4/20

Liked: Property conditions & facilities

Disliked: Staff & service

Hotel did not have any details of the reservation

The payment was not received by the hotel people. There was a hand towel missing from our personal belongings.

2/10 Terrible

rajesh

2015/2/13

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveler

2015/1/3

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Overpriced but service was good

Wasn't worth the money. Rooms should be more clean. However, service and behaviour was very good.

6/10 Okay

sadath Ali

2014/12/1

Liked: Staff & service

Disliked: Property conditions & facilities

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